Pyper Romper Cream

This Shipping Policy is part of our Terms and Conditions. Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

GENERAL

All orders for products are subject to availability. In this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund according to the criteria of our Refund Policy .

EXPRESS SHIPPING POLICY

We are offering express international shipping through FedEx International Priority for customers needing expedited delivery for events or urgent requirements.

Once your express international order arrives at our domestic warehouse in Delhi, it will be dispatched to your location via Delhivery.

The entire Express Shipping process, from our designer's hands to your doorstep, typically takes 7-14 days.

For normal Standard shipping orders, the estimated timeline is 2-4 weeks. Note: Orders purchased with the coupon code 'WLCM' / 'SOFF'or a free shipping offer code will not affect the Express International Shipping Terms.

FREE SHIPPING

Occasionally we provide free shipping with limited time frame, And on some selected products, Or customers can avail free shipping though the use of Coupon codes.

SHIPPING CHARGES

In the case of Non Free Shipping items the cost of shipping will depend on the area pin code in which you choose to deliver our products. Which will be paid during checkout.

Cash on Delivery (COD) – Terms & Conditions

1. Address Validation - We reserve the right to cancel COD orders with incomplete, unverifiable, or suspicious delivery addresses.

2. Misuse & Fake Orders - COD orders placed through third-party marketers, resellers, or fraudulent referral activities that appear fake or non-serious will be canceled. - We actively monitor for patterns indicating fraud or bulk fake ordering.

3. Repeated Cancellations by Customers - If a customer repeatedly places COD orders and cancels them, or repeatedly fails to accept parcels during delivery attempts, we may disable the COD option for that customer or cancel future COD orders.

PROCESSING, DISPATCH AND DELIVERY TIME

Once your order is placed → The order goes through multiple stages → and Dispatch your order for Delivery

We strive to provide you with the fastest International delivery.

→ ORDER RECEIVED

We will be notifying you via email once our team has received your order.

→ PROCESSING: ORDER CONFIRMED

The processing time will take 24 – 48 hours

→ IN PRODUCTION

Our designers receive your order, and production is initiated.

→ PREPARING FOR INTERNATIONAL TRANSIT

International Transition - From KR / JAP

→ REACHED INDIAN CUSTOMS

Preparing for Import Custom Clearance.

→ DOMESTIC WAREHOUSE

Your order has reached Domestic warehouse.

→ QUALITY CHECK

Performing a final quality check.

→ DISPATCHED: HANDED TO COURIER

Order Dispatched, tracking link will be sent to your email.

→ DELIVERED TO YOU

Journey completed finally.

And when your order is fulfilled, you will receive a notification.

‎» EXPECTED DELIVERY TIME (Normal delivery time)

The total time from ordering to delivery to your door will take 2 – 4 weeks

Please note — We estimated up to 4 weeks because of the nature of the fashion market, some delays are inevitable on certain products and can delay your order by up to 28 business days (Saturday and Sunday Excluded). Normally, the whole processing and Delivery period will take 7-14 business days. Shipping fees are non-refundable in the case of returns.

TRACKING ORDERS

All orders are shipped from our International Designers and Manufacturers. After passing through International Transit and Customs, the orders will arrive at our Domestic warehouse in India. Once they have arrived, a tracking link will be sent via email.

RETURNS, REFUND AND EXCHANGE

Uncut-Trends will accept Returns, Refunds and Exchanges only on the criteria of our Return and Exchange Policy .

CANCELLATION

We accept cancellation of your order, during the processing and before we dispatched your order. And if the order is dispatched for delivery, you will have to initiate the return process.

CHANGING OF DELIVERY ADDRESS

Currently we accept changing the delivery address only during the processing and before dispatching your order. And if the order is dispatched for delivery, you may have to contact us.

INTERNATIONAL DELIVERY

Currently we do not ship internationally normally. Internationally purchases can be done by contacting our customer support.

TAXES

The displayed price of every products are inclusive of Sales taxes which are already calculated, and there are no additional charges other than shipping in case of non free shipping items and Cash On Delivery charges.

DAMAGE PARCEL

If the parcel is damage please do not except the products, our courier partner will investigate and we will replace the products or refund of the paid amounts.

UNDELIVERED OR EXCEEDS EXPECTED DELIVERY TIME

In instances where your orders do not receive a domestic Indian tracking ID for a period exceeding 60 days, we are committed to ensuring customer satisfaction. We will promptly refund the paid amount in your Uncut-Trends Store Credit, and reship the order at no additional cost. This gesture serves as an apology for any inconvenience caused by the delayed delivery. Your satisfaction is our priority, and we strive to provide a seamless shopping experience.

We are welcome any email, or through our Instagram about your confusion including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived, We will take immediate remedial actions.

Please contact us at uncut.contact@uncut-trends.com

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REFUND, RETURN AND EXCHANGE

Please contact our Support to begin the return, exchange and refund process, Support team will walk you through the process and help you.

Refund Requests:

•Within 7 Days: If you request a cancellation within 7 days from the date of order, i.e. within the Production period, we will process a cash refund with an 8% Cancellation fee for site charges and payment gateway charges deducted from the refund amount.

•After 7 Days: If the cancellation request is made after 7 days, only store credit will be issued.

Returns:

•Returns will be refunded as store credit.

•Exception: If the item received is significantly different from the photo or description, we will process a cash refund. Please note that the Delivery Charge will not be refunded.

RETURNS and EXCHANGE PERIOD

We provide a Return and Exchange period of 2 days from the order is delivered to your doorsteps.

CANCELLATION POLICY

We accept the cancellation of your order, during the processing and before we dispatched your order, we will refund the paid amount. And if the order is dispatched for delivery, you will have to initiate the return process. Please note that we do not accept cancellations for our W / Floral Dresses collection because most of the dresses are handmade, and therefore, we cannot initiate bank refunds or cancellations.

REFUNDS / CANCELLATION POLICY FOR EXPRESS SHIPPING

•If we are unable to meet the specified dispatch timeframe, we will issue a refund to your Uncut-Trends account as store credit, and the order will be sent to you at no additional cost.

•For cancellations of express shipping orders, refunds will be processed in line with our standard refund policy. The express shipping fee is also refundable, subject to the deduction of standard cancellation charges. Note : While we make every effort to deliver promptly, unforeseen circumstances beyond our control (such as customs delays, weather conditions, or logistical issues) may affect delivery timelines.

REFUND FOR ITEMS NOT YET DELIVERED

If you wish to cancel your order or if the order was not delivered, please contact us at uncut.contact@uncut-trends.com. Upon confirmation, we will process the refund within 2-5 business days. Please note that a cancellation fee will apply, as your product has already been dispatched. All refunds will be issued as store credit.

EXCHANGE OR REFUND FOR DELIVERED PRODUCT

Uncut-Trends initiate exchanged or refunded after we successfully examined your returned product for quality after the product has reached us. Please note that the Delivery Charge will not be refunded. We do not accept exchanges or returns sent by India Post, as we do not have a pick-up facility. The exchange time may vary as we need to examine your product. Once we have examined your product, we will proceed with the new product size and it will take our standard shipping time to reach you. Please note that the Delivery Charge will not be refunded.

The returned items must comply with our returns policy:

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging/box included

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.

When trying on footwear, please do not mark the soles or damage the shoe box.

We do not accept return or exchange of the followings:

Clothing : briefs, bikini bottoms, swimsuits, one-piece bikinis, underwear, panties, bras, shapewear panties, undergarments

Accessories : facial masks, belt, jewellery, earrings, rings, bracelets, eyewear, beauty tools

Beauty products : all cosmetics, perfumes and nail products cannot be returned once you accepted the delivery for hygienic reasons

If you return one the above items, the product will not be refunded after we receive it. As it is not fit to resale for reasons including hygiene.

For Exchanges if the products is no longer in stock or supply difficulties, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any money you might have paid after deducting cancellation charges and delivery charges.

•For return regarding items already paid by Cash on delivery, cash will be refunded to your bank, for this, Uncut-Trends at its sole discretion will request you to share your bank details, through emails.

•If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund or exchange.

» Please note the time to receive the refund to your account varies on your banks

DEFECTIVE OR WRONG PRODUCT

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, within 24 hrs. of being delivered to initiate the return of the item to receive a refund. Please note that the Delivery Charge will not be refunded.

You must contact our us at uncut.contact@uncut-trends.com within 2 days upon delivery and provide detailed information, such as:

-Proof of purchase

-Product name

-Order number

-Information about the defect/damage, or missing a part

-Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

The claim will be accepted if:

The product is unworn and unwashed.

Different than what was ordered item.

For Return/Refund notify us within 2 days of receiving your package via email.

Original tag (s), wrapping (s) or box (s) are intact.

Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photo shooting or on the settings of your screen. Only obvious color differences will be accepted and will be left to the costumer’s appreciation. For claims regarding sizing, only differences of over 3cm between the received clothes and the size chart will be accepted.

Please contact us at uncut.contact@uncut-trends.com

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