Push & Pull Walker Wagon with Teddy Bear

Radio Flyer US Shipping Policy (Rev. 11/11/2025)

We are proud to offer free standard shipping on orders with a subtotal of $49+, before taxes.

Orders below the $49 amount will incur a flat rate shipping fee of $9.99. Note that some oversized items on radioflyer.com will incur a large package surcharge (amount varies by item) regardless of the order’s subtotal.

This shipping policy excludes orders on replacement parts or orders shipping to Alaska, Hawaii, US Military, and other non-contiguous U.S. locations. Bulk orders of 6+ products are also excluded from this policy. Free shipping is applied to the order subtotal inclusive of any existing discounted pricing on items or promotion codes used. Gift cards cannot be used to increase cart total above the free shipping minimum amount.

Shipping options are displayed at checkout. Shipping rates and delivery times vary by shipping option. If your order qualifies for free shipping, you must select the “Free Shipping” option during checkout; Selecting other shipping methods will incur additional charges. You will receive a shipment confirmation email once your order has shipped containing your tracking information.

Individuals without an account are responsible for all shipping charges.

Please note the following:

•Most orders ship within 1-2 business days.

•Business days are Monday - Friday, excludes holidays.

•UPS Saturday delivery is currently not available.

•Inclement weather and unforeseen delivery circumstance can delay the delivery date.

•If your order includes several items, they may ship separately. This may result in parts of your order arriving at different times, but still within the expected delivery window shown in your tracking information.

•We provide an estimated tax at checkout. Please note that the amounts displayed as estimated tax may fluctuate when your order is finalized and completed.

•Orders shipped to Hawaii and Alaska cannot be expedited and are not valid for free shipping.

•We ship toys and parts to US Military addresses and US Territory addresses. Please note this excludes eBikes and eBike accessories. Please call customer service to place your order at 1-800-621-7613 Monday - Friday 8:00am to 5:00pm CST. These orders are not valid for free shipping.

•International Shipping: We do not currently ship to other countries other than the United States and Canada. However, many of our products are available through online retailers throughout the world. Please refer to the International page in the Shop section at the bottom of this page for a list of retailers, or call our customer service team to inquire about your specific location.

Shipping Methods

We offer a variety of both standard and expedited shipping options to meet your needs. Orders ship Monday through Friday, excluding holidays. Delivery dates are an estimate based on standard transit times. Please see estimated delivery date for your order at checkout. Note that delivery dates are not guaranteed, as unexpected weather conditions or other unforeseen circumstances can delay delivery.

Carbon Neutral Shipping

We are excited to announce Radio Flyer has committed to carbon neutral shipping for all products sold on radioflyer.com! Every time we ship our products they are transported via truck, rail, air or ocean. All of these modes of transportation burn some type of fuel or gasoline to run, and the burning of that oil/gasoline emits CO2 into the atmosphere. We are working with UPS to measure and track the total amount of CO2 released into the atmosphere as a result of shipping our products, and then we are purchasing “verified carbon offsets” equal to the amount of CO2 we emitted. So, if we emit 200 tons of CO2, we would buy carbon offsets equal to 200 tons – making the process “carbon neutral”.

There is no additional cost for customers. You simply get the added benefit of knowing that when we ship your online order, the final result is zero CO2 added to the atmosphere! Radio Flyer is committed to making the world a healthier place for new generations. As we look into the future, we want to see a place with more trees to play under and cleaner skies for our kids.

SHIPPING INFORMATION FOR CANADA

Please consider the following when selecting a shipping address: most Radio Flyer products arrive in their original packaging (not a brown box).

Your order will ship within 6 business days. Your order will ship from Chicago through UPS Standard. Time in transit will vary based on your shipping location - packages are typically in transit from between 3 and 6 business days. You will receive a shipment confirmation email with the tracking number once your order has shipped.

Please note the following:

•Expedited shipping options and UPS Saturday delivery are currently not available for shipments to Canada.

•Business days are Monday - Friday, excludes holidays

•We provide an estimated tax at checkout. Please note that the amounts displayed as estimated tax may fluctuate when your order is finalized and completed.

•All prices are listed and charged in USD.

•Inclement weather and unforeseen delivery circumstance can delay the delivery date.

WARRANTY & SHIPPING (FOR PURCHASE OUTSIDE U.S.)

Europe:

For product warranty and shipping information applicable to your country of residence, please contact Radio Flyer Customer Service at:

Global Headquarters: 1-773-797-9125

Contact - Radio Flyer - Checkout

RETURN POLICY - UNITED STATES

Radio Flyer Return Policy for Finished Goods (excludes eBikes, Build-A, Replacement Parts, and Tesla Model S for Kids)

Returned items must be in new condition with their original packaging and unassembled. Purchases must be returned within 45 days of delivery.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to Radioflyer.com in place of a refund.

All returns require pre-approval by contacting Radio Flyer Customer Service. To initiate a return, login to your account here .

Please be sure to use a secure shipping method to send the item, so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.

Any large package surcharge charged at checkout is non-refundable.

Please note that the following items are final sale and cannot be returned: Model #719 Backyard Bouncer Jr. and Model #720 Backyard Bouncer.

Radio Flyer Return Policy for Build-A-Wagon, Build-A-Trike, and Build-A-Scooter

Wagons and scooters with personalized names may not be returned or exchanged except when due to a product defect. This does not include misspellings or typing errors that occurred during the order process. Personalized nameplates are final sale. Accessories purchased as part of your customized order (such as canopies, storage and seat pads) in new condition may be returned or exchanged within 45 days of delivery. Shipping charges for both delivery and returns cannot be refunded.

Radio Flyer Return Policy for Parts

Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.

Radio Flyer Return Policy for Tesla Model S for Kids

Returned products must be in new condition with their original packaging and unassembled. Purchases must be returned within 45 days of delivery. License plates and parking signs are final sales. This does not include misspellings or typing errors that occurred during the order process. Shipping charges for both delivery and returns cannot be refunded.

Returns and refusal of delivery will be subject to a 10% restocking fee.

The $50 large package surcharge charged at checkout is non-refundable.

Radio Flyer Return Policy for Flyer™ eBikes: Flyer ™ Via, Flyer ™ Via Pro, Flyer ™ Flex, Flyer ™ Folding Cargo , Flyer ™ Cruiser

Flyer™ Series e-Bikes can be returned for free within thirty (30) days of delivery. To return a product that is not defective or damaged, you must contact Customer Service within thirty (30) days of the receipt of the product. To qualify for a return, the product must:

•have less than ten (10) miles on the odometer;

•be free of any signs of use, including but not limited to wear and tear, dirt, dust, and fragrance;

•must be in the original packaging and condition that you receive it in; and

•must include all items that were inside the box, including but not limited to all of the packaging, the charger, keys, hardware, instruction manual, etc.

Customer Service must authorize the return and provide a prepaid return shipping label. Returns will not be accepted without prior approval. Any warranty issues must be resolved prior to processing a return. Returns will not be accepted after thirty (30) days of the delivery date. Below is an outline of the return process:

•To initiate a return, login to your account here .

•Customer Service will provide instructions to repackage the e-Bike. It is the responsibility of the purchaser to ensure the e-Bike is properly packaged per the instructions.

•Purchaser will send photos of the packaged e-Bike to Customer Service for review.

•Customer Service will review photos and approve the return if the e-Bike is correctly packaged. If not properly packaged, the purchaser will be responsible for correcting the packaging and providing new photos for approval.

•Once the return is approved, Customer Service will provide a prepaid return shipping label to the purchaser.

•Once the return is received per the conditions above, the purchaser will be refunded in 7 to 10 business days.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Refunds will not include the cost of any selected assembly services, any initial shipping costs or any large package surcharges.

Refusal of delivery will be subject to a 10% restocking fee.

Return Policy for eBike Accessories

Flyer™ e-Bike accessories can be returned within forty-five (45) days of delivery. To return an accessory that is not defective or damaged, you must contact Customer Service within forty-five (45) days of the receipt of the accessory. To qualify for a return, the accessory must:

•be unused;

•in the original packaging and condition that you receive it in; and

•must include all items that were inside the box, including but not limited to all of the packaging, hardware, instruction manual, etc.

Customer Service must authorize the return and provide an RMA number for your return. Returns will not be accepted without prior approval. Any warranty issues must be resolved prior to processing a return. Returns will not be accepted after forty-five (45) days of the delivery date. The purchaser is responsible for all return shipping costs. To begin a return, email customerservice@radioflyer.com with your order number and reason for the return.

Refunds are only issued for the purchase price of the returned accessory and any applicable sales tax in the original form of payment used to purchase the item. Refunds will not include the cost of any initial shipping costs or any large package surcharges.

Refusal of delivery will be subject to a 10% restocking fee.

Please be sure to use a secure shipping method to send the item, so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.

Radio Flyer Return Policy for Fly er™ S533 eScooter

Flyer™ e-Scooters can be returned for free within thirty (30) days of delivery. To return a product that is not defective or damaged, you must contact Customer Service within thirty (30) days of the receipt of the product. To qualify for a return, the product must:

•be in the original packaging and condition that you receive it in; and

•must include all items that were inside the box, including but not limited to all of the packaging, the charger, hardware, instruction manual, etc.

Customer Service must authorize the return and provide an RMA number for your return. Returns will not be accepted without prior approval. Any warranty issues must be resolved prior to processing a return. Returns for scooters purchased after thirty (30) days of delivery will not be accepted. The purchaser is responsible for all return shipping costs. To begin a return, email customerservice@radioflyer.com with your order number and reason for the return.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Refunds will not include the cost of any initial shipping costs or any large package surcharges.

Refusal of delivery will be subject to a 10% restocking fee.

Please be sure to use a secure shipping method to send the item, so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.

Defective Product

We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.

Cancellation/Changes to your Radioflyer.com Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.

Returned items must be in new condition with their original packaging and unassembled. Refunds will only be issued for the purchase price of the item returned. Shipping charges are not refunded. The customer is responsible for any returned shipping charges.

All returns require an RMA, Return Merchandise Authorization number, which may be obtained by contacting Radio Flyer Customer Service at custserv@radioflyer.com . Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.

Please add the RMA# to the outside of the box you are returning. Failure to provide an RMA number with return items may be subject to no refund for your returns.

If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges and re-stocking fee, if applicable.

If you receive a defective product from us, please call us at 1.800.621.7613 or e-mail us at custserv@radioflyer.com .

Return Policy - Canada

All products (excluding Tesla Model S for Kids)

Returned products or refusal of delivery will be subject to a 10% restocking fee. Wagons and scooters with personalized names may not be returned or exchanged except when due to a product defect. This does not include misspellings or typing errors that occurred during the order process. Personalized nameplates are final sale. Accessories purchased as part of your customized order (such as canopies, storage, and seat pads) in new condition may be returned or exchanged through January 31 st , 2022 from the purchase date. Shipping charges, handling fees for both delivery and returns cannot be refunded.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges and handling fees for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit to Radioflyer.com in place of a refund.

All returns require an RMA, Return Merchandise Authorization number, which can be obtained by emailing Customer Service at custserv@radioflyer.com . Customer Service hours are 8:00 am CST - 5:00 pm CST, Monday to Friday.

Please be sure to use a secure shipping method to send the item so that it may be tracked. Radio Flyer will not be responsible for items lost during shipping and cannot process your return until the item is received.

Defective Product

We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly, please call our Customer Service Department at 1-800-621-7613. Customer Service hours are 8:00 am - 5:00 pm Central Standard Time, Monday to Friday. You may e-mail us anytime at custserv@radioflyer.com

Cancellation/Changes to your Radioflyer.com Order

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contacting Radio Flyer Customer Service here or calling 1-800-621-7613.

Tesla Model S for Kids

All Tesla sales to Canada are final. The customer is responsible for all fees and shipping charges. Refusal of delivery will be subject to a 10% restocking fee.

RETURN POLICY (FOR PURCHASE OUTSIDE U.S.)

Radio Flyer accepts returns, subject to the following exceptions, terms and conditions:

•The following are NOT returnable:

•products that have been used, altered or damaged by customers (other than a defective product that is returnable pursuant to the applicable Radio Flyer warranty).

•personalized accessories, such as license plates and parking signs.

•replacement parts.

•Returns must be made and received within thirty (30) days from the date of receipt of the product.

•Returned products must be in new (unused) condition with their original packaging.

•No returns will be accepted without a Return Merchandise Authorization Number (RMA#) which number must be obtained by contacting Radio Flyer Customer Service at +32 50 89 23 04 . Please add the RMA number to the outside of the box you are returning. Failure to provide a RMA number may result in denial of a return request.

•For returns accepted by Radio Flyer, the customer will be refunded the full purchase price actually paid – except in the case of Tesla Model S for Kids, a 15% restocking fee will be deducted from the purchase price refund. Shipping charges, customs duties, and applicable taxes are NOT refundable.

•If a returned item is a gift, a refund will be issued to the purchaser of the gift, unless the gift purchaser requests that a credit for use toward future purchase on Radioflyer.com be issued to the gift recipient in lieu of a refund to the gift purchaser.

•Customer is responsible for paying return shipping charges. Radio Flyer does NOT reimburse for return shipping charges.

Refusal of Delivery:

If you refuse delivery of a product you have ordered, you will be refunded the full purchase price actually paid – except in the case of Tesla Model S for Kids, a 15% restocking fee will be deducted from the purchase price refund. Shipping charges, personalized accessories, customs duties, and applicable taxes are NOT refundable.

Defective/Damaged Product:

We want you to be pleased with your Radio Flyer purchase. If you receive a product that is not functioning properly or that is damaged during shipping, please contact Radio Flyer Customer Service at +32 50 89 23 04 .

RIGHT TO WITHDRAW FROM CONTRACT

You have the legal right to cancel your Contract with Radio Flyer for the purchase of the Radio Flyer product without giving any reason. The cancellation period will expire after 14 days from the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the product. That means that if you change your mind or for any other reason you decide you do not want to keep a product within 14 days after receiving the product, you can notify us of your decision to cancel the Contract and receive a refund.

To exercise your right to cancel the Contract, you must inform Radio Flyer of your decision to cancel before the cancellation period has expired, by an unequivocal statement (e.g., a letter sent by post, fax or email), for example by one of the following methods:

•completing and submitting the form found at www.radioflyer.com/cancel . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay;

•sending an email to customerservice@radioflyer.com , a letter to us via facsimile to +32 50 89 23 04 or via post to: Radio Flyer Inc., Attn. Customer Service, 6515 W. Grand Avenue, Chicago, IL 60707 United States. The email or letter should include the following information:

•the current date

•your name

•address

•email address (if available)

•a statement that you are giving notice that you withdraw from the contract for the sale of the Radio Flyer [insert the specific product]

•the date you received the product

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you exercise your right to cancel, you will receive full refund of the price you paid for the product, less any portion of the product that was specifically personalized for you. We will also reimburse you the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will process the refund due to you as soon as possible upon return of the products, and not later than 14 days from the day on which we are informed about your decision to cancel this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

Returned products must be in new (unused) condition and packaged properly so that they do not get damaged. If you return products that have been used, altered or damaged, you will be liable for the diminished value of the products resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the products.

You shall send back the products, without undue delay and in any event not later than 14 days from the day on which you communicate the cancellation of this Contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

YOU WILL HAVE TO BEAR THE DIRECT COSTS OF RETURNING THE PRODUCTS. THE APPROXIMATE COST IS ESTIMATED BASED ON THE PAYMENT COLLECTED TO RECEIVE THE PRODUCT.

Questions:

For questions concerning this Radio Flyer Return Policy, please contact Radio Flyer Customer Service at +32 50 89 23 04 .

Contact - Radio Flyer - Checkout