PTP Elite Ankle Straps

Here's Our Shipping Policy (Aka: How Your Stuff Gets to You)

Getting your order to you is kind of a big deal. Here's how it all works — with answers to the questions you're probably already asking.

When Will My Order Arrive?

Order before 2 pm AEST on a weekday and it ships same day (weekends excluded – we're only human).

Delivery times:

Australia: Express 1-4 days, Standard 2-8 days

International: 5-20 days*

*Times vary by country. Australia Post has the details here .

Order processing time:

•Order by 2 pm AEDT on a weekday? Same-day dispatch. (We don't mess around.)

•After 2 pm AEDT? Next business day.

•Weekends or public holidays? Next business day. (Recovery days are important. For us and you.)

High volume delays: If we're slammed with orders (which is a good problem to have), shipments may be delayed by a few days. We'll keep you posted.

Who Ships My Order?

We use Australia Post exclusively, shipping from Liverpool NSW, Australia. (They know what they're doing. We trust them. So should you.)

Where Do You Ship?

We ship worldwide. Literally anywhere Australia Post goes, we go. (Yes, that includes your remote cousin's farm in Tasmania.)

Shipping restrictions:

We can ship to Parcel Lockers, PO Boxes, and Post Offices — you just pick it up from there (standard fees apply). Australia Post has more info here .

•We reserve the right to refuse shipment to certain locations due to logistical or safety concerns. (It's rare, but it happens.)

How Much Does Shipping Cost?

FREE on Aussie orders over A$200. Otherwise:

Australia: Standard from A$9.99, Express from A$14.99

International: from A$19.99*

*Your country might charge tax/duty on arrival. Check first . (Yeah, we wish it was simpler too.)

Exact costs are calculated at checkout based on your location and shipping speed.

Want ballpark figures? Hit up our FAQ page .

How Long Does Shipping Take?

Shipping times start once your order's dispatched. For delivery estimates specific to your area, check Australia Post's site . We ship from Liverpool NSW, Australia. (Home sweet warehouse.)

Note: We are not responsible for packages delayed due to weather, natural disasters, or customs inspections. We wish we controlled the weather. We don't. Steve tried once. It didn't go well.

Does My Order Include Insurance and Signature on Delivery?

•Under A$300: No signature needed. Trust falls with Australia Post.

•Over A$300: Automatic signature on delivery. (We're keeping this one safe.)

•Over A$500: Signature and insurance — because we're not messing around with expensive orders.

•Want insurance but under the threshold? Add it at checkout.

•We might request a signature on any order if it feels right. Trust us. We have good instincts.

How Do I Track My Order?

We'll email you tracking info as soon as your order ships. Then you can obsessively check its location every 20 minutes. (We've all been there.)

It may take 24 hours after shipment for tracking information to update. (Give the system a minute to catch up.)

What If I Miss My Delivery?

If you miss your delivery, check Australia Post's Guidelines for collection options . (Parcel lockers, post offices — they've got solutions.)

Word of warning: Wrong or incomplete shipping address? That's a minimum $20 re-shipping fee depending on location.

Double-check your address before hitting "order." Your wallet will thank you.

What If My Package Is Lost, Stolen, or Damaged?

We want your order to arrive safely. Here's what to do:

Lost packages: Contact us below with your order number. We'll work with Australia Post to locate it or offer a replacement/refund. (We've got your back.)

Damaged packages: Take photos of the damage and submit them in the Return Portal within 7 days of receipt. We'll sort it out. Quality matters to us.

Can I Change My Shipping Address After Placing an Order?

Orders can only be updated before they're shipped. Contact us immediately below with your order number and we'll do our best to catch it in time.

What About Returns & Exchanges?

For information regarding returns, refunds, and exchanges, please see our Return Policy here . (We've made it straightforward. Promise.)

Questions?

Got shipping questions or concerns? Contact us here . We'll sort you out. (That's what we do. That and pack boxes really, really well.)

Contact - LOBOCKI - Checkout

Updated: 25 November, 2025

Free returns for all Australian orders within 30 days of purchase.

Your return needs to meet these requirements:

•Submit your return request online within 30 days of purchase. (Set a reminder. Or don't. But then don't blame us.)

•Post your items within 14 days of submitting your request. Two weeks. Plenty of time. Unless you forget. Don't forget.

•Items must be unworn and unused with original tags attached – except for trying on sizes. (Try it on. Check the fit. But don't wear it to the gym and then return it. We'll know.)

•Items must be in original packaging and condition with all tags, booklets, and extras included. Yes, all of it. Even the stuff you thought was just trash.

•Security seal stickers must be intact for returns. (Breaking the seal = keeping the product. Those are the rules.)

•Damaged or defective items require photo evidence. (Show us the damage. We need receipts. Literally and figuratively.)

What you CAN'T return:

•Gift Cards. Once purchased, they're yours forever. Or whoever you gift them to.

•Change-of-mind items. We wish we could. But we can't accept “I just don't want it anymore” as a return reason.

•Items missing original packaging, booklets, or tags. (This is why keeping the packaging matters. We told you.)

•Items damaged or altered from original condition—unless they arrived that way. (In which case, we'll absolutely replace them.)

•Health and personal care items. Nobody wants used lotion. Nobody.

The important stuff:

•Return shipping to us: FREE. Exchange shipping to you: $9.99. (We're covering most of it. That's something.)

•Exchange items out of stock? You get 110% store credit via eGift Card. (Bonus 10%. We're trying to make it right.)

•Don't mail items back without submitting an online return request first. No RMA number = no acceptance = you pay return postage. Just follow the process. Please.

•Returning a gift? You need the Order Number and Email from the original purchaser. All emails go to the purchase email unless you specify otherwise in your request. (We're not trying to ruin surprises. Just following protocol.)

•Free returns are Australian customers only, one per order. Additional returns cost you postage. We're generous. Not unlimited.

•Policy violations = $20 fee per item, deducted from refund or charged for re-shipping. (Follow the rules and this won't happen.)

•Wrong or incomplete address? If your order returns to us, we deduct $20 from your refund for return shipping and handling. Double-check your address. Seriously!

•Bulk size testing isn’t allowed. Buying multiple sizes, colours, or variations of the same product with the intention of returning most (or all) of them isn’t what free returns are for. Choose carefully, use our size guides, and return what genuinely doesn’t fit—not everything except your favourite. (We’re cool. Just not try-before-you-buy wardrobes.)

Contact - LOBOCKI - Checkout