Protein Bundle

For orders placed through our Canadian website , please check the Canadian Shipping Policy page.

Carriers

Orders are shipped with the carrier that offers the best rates for the size and shipping location of the package.

In the USA, we ship with USPS, UPS, FedEx, DHL, SurePost, and some smaller local carriers. DHL and SurePost typically hand off packages to USPS for final delivery.

International orders ship with Passport, a trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle local delivery and ensure your package arrives safely and quickly.

Shipping Rates

Orders are estimated to be delivered within the following timeframes. Pre-orders have an estimated waiting period noted on the product pages.

The free shipping threshold is based on the subtotal of the order. The subtotal is calculated after discounts, and before taxes/shipping.

Contiguous United States: 1-5 Business Days, $9.99 - $11.99 ; Free Shipping at $99+

Alaska & Hawaii: 6-10 Business Days to major cities like Honolulu and Anchorage; other locations may take up to 20 business days, $14.99 ; Free Shipping at $99+

Armed Services: 7-15 Business Days, $14.99 ; Free Shipping at $99+

US Territories: 6-10 Business Days, charged at cost - see price at checkout

International: 8-14 Business Days, charged at cost, taxes and duties included (DDP) - see price at checkout

Delivery Instructions

If you need to leave specific delivery instructions, please wait to receive the shipping confirmation email that contains your tracking link. Follow the tracking link and provide the instructions directly to the carrier.

Update Shipping Address

If you need to update your shipping address, you can do so by going to your Order Confirmation email and clicking the button that says "View your order". On that page, you will see another button that says "Update Address".

If your country location is changing, please contact us at hello@bobateaprotein.com to see if we can ship to that location. Additional shipping and customs fees may apply.

If you have already received a shipping confirmation , we cannot change the shipping address. Some carriers will let you change the address to a pickup location at one of their stores. You can also try contacting the address the package is shipping to and see if they can help you pick up the package from them.

Delivery Issues

First, confirm your shipping address did not have any typos or missing information by going to your shipping notification email and clicking the link to "View your order".

If there is an error in your shipping address, but the tracking on your package is still active, you will need to contact the carrier to request a package redirect to the correct address.

International Shipping Issues

If your order is delivering outside the USA, and you have a shipping related question, you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com .

Carrier Hasn't Received Package

Occasionally a package doesn't get scanned in until it reaches a processing center near the destination. Depending on your location, this means it could be up to 4 days before you get a tracking update.

If, after seven days since receiving your shipping notification email, the tracking history for your package still says the carrier is waiting to receive the package, please contact hello@bobateaprotein.com .

Tracking Hasn't Updated

If the tracking history for your package shows no movement for seven days, please contact the customer service team of the carrier and request a missing package search.

UPS / USPS / FedEx

If you haven't received any updates from the carrier after seven days have passed since submitting a claim, please email us at hello@bobateaprotein.com and we will do what we can to help!

Package Marked Delivered, But Not Received

The faster you follow these steps, the better the chances are of you recovering your package quickly.

First, confirm your shipping address did not have any typos or missing information by going to your shipping notification email and clicking the link to "View your order".

If your shipping address is incorrect, the fastest way to retrieve your package may be to travel to that address and pick up the package. If you are not near that address, you can try contacting them to see if they can help get it to you, or wait for them to send the package back to us as “Return to Sender”.

If there are no errors in your shipping address, please follow the steps below to try and recover your package:

•Check to see if the package was dropped off at any of your neighbors' places or places with similar addresses.

•If you live in a residence that has an office that receives packages for you, you might also try checking (and double checking) with them to make sure they haven't received anything.

•If your residence has a parcel locker, check for a key in your mailbox.

•Occasionally carriers will mistakenly mark an order as delivered before they've actually delivered it (sometimes up to 48 hours early). Contact the carrier's customer support and let them know your order was marked as delivered but you didn't receive it.

•If the final delivery of your package was with USPS, contact your local USPS office.

•Submit a missing package claim with the carrier. UPS / USPS / FedEx

If you haven't received any updates from the carrier after seven days have passed since contacting them or submitting a claim, please email us at hello@bobateaprotein.com and we will do what we can to help!

Contact - Boba Tea Protein - Checkout

Our return policy lasts 14 days from the date of delivery. If 14 days have gone by since your order was delivered, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be:

•Unopened

•Unused

•In the same condition that you received it

•In its original product packaging

We also require a receipt or proof of purchase.

Please email hello@bobateaprotein.com with your order number and the reason for return. In some cases, we may be able to help resolve the issue without needing a return.

Returns must be shipped out within 30 days of receiving the return shipping label. We can’t guarantee that we will receive your returned item.You will be responsible for covering the shipping costs for returning your item, and for U.S. orders, we will provide the shipping label. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping costs are non-refundable.

Returns for International Orders

Orders shipped to locations outside of the United States (including US Territories) will need to provide their own shipping label.

What if I don’t like the flavor I ordered?

We stand behind every bag with our Satisfaction Guarantee. If you try a flavor and it’s not your favorite, you can swap it for a different flavor completely free of charge.

Just reach out to our customer support team, and we’ll help you choose a new flavor and get the replacement sent out. We want you to love what you’re drinking!

Exchanges

If you want a different product, please return your unused product(s) for a refund under the same conditions listed above and place a new order.

Be aware that we cannot guarantee the item you wish to exchange for will remain in stock.

Sale items

Only regularly priced items may be refunded. Sale items cannot be refunded.

Refunds

Once your return is received, inspected, and approved, then your refund will be processed. You may choose to be refunded either through store credit, or a refund to your original method of payment. You will receive an email when the refund is processed. If you chose to refund your original method of payment, the refund is usually completed within 3-5 business days.

Shipping costs are non-refundable.

Late or missing refunds

Refunds should be processed within 3-5 business days of receiving a refund confirmation email.

If you haven’t received your refund yet, first check your transactions again.

Then contact your credit card company/bank; it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bobateaprotein.com .

Contact - Boba Tea Protein - Checkout