Priming Moisturizer Balance

How do I place a return or exchange?

We're sorry you didn't love your Glossier. For returns, please see your order details in your Account page to see if your order is eligible for a self-service return. If you don’t see the return option there, or you’d like to process an exchange, please reach out to gTEAM@glossier.com or visit one of our stores with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry—Glossier packages don’t include return slips. Just see your order details in your Account page to see if your order is eligible for a self-service return.

What’s your return policy?

All returns must be processed within 30 days of receiving the order.

If you are having trouble making a return within the 30 day timeframe, you can reach out to gTEAM@glossier.com or visit one of our stores.

Order # (GLO#) must be provided to place a return, and you will be refunded in full to your original form of payment (with the exception of in-store cash purchases, which will be refunded with store credit). Please note, gift cards and store-specific merchandise are final sale.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at gTEAM@glossier.com and we’ll be sure to get you the Glossier you ordered!

How do gift returns or exchanges work?

If you were gifted Glossier but it isn't what you had in mind, you can return your items for store credit. Please reach out to gTEAM@glossier.com or visit one of our stores with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!