Primal Hounds Terminator Upgrade Pack

Last updated: 12 September 2025

Processing & Dispatch Times

Made to order: Most items are printed to order. Our standard dispatch time is 3–5 working days (Mon–Fri, excluding UK bank holidays).

Popular small items: Frequently ordered smaller parts are often dispatched sooner than 3–5 days when production capacity allows.

•If your order contains a mix of small and large items, we’ll aim to dispatch together. We may split the shipment if it speeds things up (you’ll only pay shipping once).

Shipping Methods

We ship from the UK using Royal Mail tracked services. Delivery timeframes below are estimates after dispatch and not guaranteed.

United Kingdom

Royal Mail Tracked – typically 1-2 working day after dispatch

International (outside the UK)

Royal Mail International Tracked – delivery times vary by destination and customs processing. As a guide:

•Europe: usually 3–7 working days after dispatch

•Rest of World: usually 6–12 working days after dispatch

Shipping Rates (GBP)

UK: £2.50 Delivery, Free Delivery on orders over £30 (Royal Mail Tracked)

United States & Canada: £15 (Royal Mail International Tracked)

Europe & EU: £10 (Royal Mail International Tracked)

Other destinations: Calculated at checkout (if your country isn’t listed, please contact us).

All prices are in GBP. Any free-shipping promotions or thresholds will be shown at checkout.

Customs, Duties & Taxes (International Orders)

•International customers are responsible for any customs duties, taxes, or import fees charged by local authorities.

•We cannot mark orders as “gift” or misstate values on customs forms.

United States — 10% Import Duty (effective 29 August 2025): For US destinations, a 10% “Import Duty (US)” charge is added at checkout to help cover applicable US import charges and expedite customs clearance. Any additional local/state taxes or carrier handling fees are not included and may still be payable by the recipient.

Tracking & Updates

•You’ll receive an order confirmation and a dispatch email with tracking once your parcel leaves us.

•Tracking may take up to 24 hours to show movement after you receive your tracking number.

Address Issues & Delivery Attempts

•Please ensure your shipping address is correct at checkout. We can update addresses before dispatch—contact us promptly.

•If a parcel is returned to us due to an incorrect/undeliverable address or an uncollected item, we can reship (additional postage may apply) or refund the item(s) minus the original shipping cost.

Delays, Missing, or Damaged Parcels

•Delays can occur due to peak seasons, weather, strikes, customs, or local carrier backlogs.

•If your UK tracking hasn’t updated for 7 working days after dispatch (or 15 working days for International), please contact us so we can investigate.

•If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and contents so we can help.

Split Shipments

To speed things up, we may ship large orders in multiple parcels. You’ll receive tracking for each parcel.

Pre-Orders / Backorders (if applicable)

Pre-order/backorder items will show an estimated availability on the product page. Orders containing these items will dispatch once they’re ready. If timelines change, we’ll keep you updated.

Packaging

We pack models securely with protective materials to help ensure they arrive in great condition. Where possible, we use right-sized packaging to reduce waste.

Questions?

If you have any questions about shipping or need help with an order, please reach out via our Contact page (include your order number for faster assistance).

Contact - CT Miniatures UK - Checkout

We offer a have a no-quibble 30-day Money Back guarantee which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@ctminiaturesuk.com . Please note that returns will need to be sent to the following address: CT Miniatures UK, 8 Russet Lane, Wrawby, DN20 8GD, United Kingdom If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@ctminiaturesuk.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Email info@ctminiaturesuk.com to request a cancellation.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ctminiaturesuk.com.

Contact - CT Miniatures UK - Checkout