Predator Urbain 2x4 or 3x5 Hard Pool Cue Case

PRICING, PAYMENTS & TAXES

Payment

All International prices are in U.S. Dollars (USD) and are subject to change without notice. When you order through our secure online shopping cart, we do not charge your credit card or payment method until we ship your merchandise to you.

We currently accept payment by:

•Visa, MasterCard, American Express, and Discover Cards

•Apple Pay and Google Pay digital wallets.

•Shop Pay

•Paypal

Buy Now, Pay Later (BNPL) payment methods are available in select countries:

•Shop Pay installments

•Paypal Later

If we are unable to process payment on your credit card, please ensure the credit card number and expiration date were entered correctly and that the billing name and address exactly match your credit card statement. If any of these are incorrect, it may delay your shipment. You will be notified via email or phone if a problem exists with the payment information you provided during checkout or if we need verification information to process your order.

SHIPPING INFORMATION

All Predator orders above $300 are shipped Signature REQUIRED upon delivery. However, depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Predator Group can do nothing to prevent this from occurring.

When Will My Order Ship?

Orders are shipped every business day (Monday to Friday, excluding holidays).

All in-stock standard shipping or domestic free shipping orders will be shipped within 2 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM EST, over a weekend, or on a holiday, as well as any order requiring special handling, such as custom options (tip change, etc.) that can typically take an extra two or three days to process.

International Orders

We ship to most international countries, excluding China and Russia, as long as the shipping address and billing addresses are the same. You can also use our Authorized Dealer Locator to find the nearest Authorized Predator or Poison dealer in your area.

International orders to some countries can take 1 to 4 weeks depending on the destination country and customs clearance time.

Express Shipping

All in-stock, non-customized, standard orders shipping as International Express orders, are prioritized. We will attempt to ship them the same day if we receive the order before 9 AM Eastern time. Exceptions can happen on high-volume order days. Customized orders will ship upon completion, which usually takes an extra day or two.

International Sales Tax and Import Duties

Import taxes and duties vary from country to country and may be required by the country you live in. These are not included in our shipping prices, which only cover the shipping cost. You are responsible for paying import taxes and duties upon receipt if applicable.

To get a shipping cost estimate, add the desired items to your shopping cart and use the shipping estimate tool that is on the right side of the shopping cart page . You will need to enter the destination country, State/Province, and Zip/Postal code to see your shipping options and prices.

We Do Not Ship to Parcel Forwarding Companies

Our International website only accepts orders for customers living and receiving delivery in the same country. We will not ship orders placed on our US or International websites to package forwarding services or re-shippers. Any order addressed to a parcel forwarding company will be canceled.

Shipping Problems

While not common, shipping problems can occur. If you have a problem with your order that is related to shipping, please contact the fulfillment partner included in your shipping confirmation, if the shipping carrier is not able to help you, you can contact us using our contact form , via the blue Help button that is at the bottom left of this screen, or call us toll-free at +1-888-314-4111 (International +1-904-448-8748).

If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and call us toll-free at +1-888-314-4111 (International +1-904-448-8748).

If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Customer Service Representative with Predator Group or our fulfillment partners will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and give you further instructions to receive a replacement.

UPS or FedEx Intercepts:

UPS MyChoice and FedEx shipment redirections initiated by customers are not allowed on our accounts to prevent fraudulent redirections of packages. If you need to redirect a package, it can only be done to a UPS Store or a FedEx Store. This request must be initiated by phone with our Customer Service team at +1-888-314-4111 (International +1-904-448-8748). We cannot guarantee that all requests will be successfully processed.

Contact - PredatorCues.com International - Checkout

30-DAY GUARANTEE

We offer a 30-day guarantee on eligible products. If you would like an exchange or if you are unhappy with your purchase, you can return it to us within 30 days of the invoice date. All return items must be in their original condition with no signs of wear, damage, dinging, scraping, stain or discoloration, with the exception of chalking the tip of a pool cue shaft, which is allowed as long as there are no excessive chalk stains in wood shafts. Apparel must be unworn to be eligible for a return. Return items must also include all original packaging and warranty information, if applicable. The 30-day guarantee does not apply to custom or personalized products, products sold on any discounted sale, final sale, clearance, and products that show signs of wear, have been altered, modified, misused, abused or improperly maintained.

Cues are sold as set with a butt and a shaft and can only be returned together for a refund. Items sold as part of a package deal or bundle at a discount for purchasing the items together can only be returned as the full bundle for a refund. A restocking fee may apply to any return without original packaging.

We suggest that you purchase insurance and retain a record of the return tracking number for reference. Lost or damaged packages during transit will be the responsibility of the purchaser. Please be advised that we do monitor the frequency of returns. Excessive returns may restrict a customer from future returns. The original receipt is required for all returns and exchanges. Predator reserves the right to refuse a refund without evidence of original purchase or for any item deemed not eligible for return, and to make changes to this policy without notice.

EXTENDED HOLIDAY RETURN PERIOD

You can shop with peace of mind with easy returns during the holidays. Purchases made November 1st through December 15th have an extended return period through January 15th of the following year. Other return terms and conditions still apply. All returned items must be in their original condition with no signs of wear, damage, dinging, or scraping, with the exception of chalking the tip of a pool cue shaft, which is allowed. Apparel must be unworn to be eligible for a return. Returned items must also include all original packaging and warranty information when applicable.

CUSTOMIZED PRODUCTS POLICY

Customized products are not eligible to be returned or exchanged, unless there is a manufacturing error or product defect. All customized product sales are final. If you receive a defective product, please contact us using our contact form or the blue Support [?] button at the bottom left of this page with details of the product and the defect. All defective products shall be subject to the Predator or Poison Warranty.

INTERNATIONAL SHIPPING CHARGES

International shipping charges vary from approximately $20 to $90 for one cue and international customers are responsible for the return shipping cost. You may wish to contact us before returning your cue to the U.S. If you have a question about repairs or are unsure about whether or not the needed repair will be covered by the Limited Lifetime Warranty, please contact us and we will be happy to help you. If you are concerned about the cost of international return shipping charges, please contact one of our international authorized dealers before purchasing as they can help you save on shipping costs if you initially purchase from them.

RETURN SHIPPING INSTRUCTIONS

30-DAY GUARANTEE RETURNS

If you would like to return a product to us within 30 days of the invoice date, please fill out the Return Form that can be downloaded here , and be sure to include it in your package so our team can process your package upon receipt. For USA orders that are less than 30 days from the shipping date, you can request a return label from the order listed in your account by clicking on the "Request Return" button. We will send you a return shipping label once the return is approved. Alternatively, please use our contact form to request a return shipping label by clicking on the contact form or the blue Support [?] button at the bottom left of this page and provide us with your name and order number. Once you have received a return shipping label from us, please complete the 30-Day Return form and enclose it with the returned product(s). Please send us your cue or shaft in its original packaging (soft bag and/or sock) and package it either in its original shipping box, or in a tube or in a triangular box consistent with UPS/USPS guidelines to avoid damages. Avoid flat square boxes that can lead to further damage due to poor handling.

REPAIR AND WARRANTY RETURNS

Your Predator cue and/or shaft is warranted for life against any manufacturer defect that does not include warpage, abuse or normal wear on replaceable items such as the tip, ferrule, finish, wrap and bumper. Predator will decide, solely at its discretion, which repairs will be made under the Limited Lifetime Warranty .

Before returning a product, please contact customer service and send us some pictures of the product using our contact form so we can attempt to evaluate the issue. To return your product, please contact our customer service team to request a Return Form, complete it, and enclose it with the returned product. Please send us your cue or shaft in a tube or in a triangular box consistent with UPS/USPS guidelines. Avoid flat square boxes that can lead to further damage due to poor handling. We also recommend that you insure your package for the suggested retail value in case it is damaged on its way back to us. If you provide us with an email address, we will notify you upon receipt of your returned product and provide a return date (valid warranty claims) or we will provide an estimate of repair charges and completion time (non-warranty claims).

Contact - PredatorCues.com International - Checkout