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Shipping Policy – Two Little Friends

At Two Little Friends, we know how exciting (and sometimes urgent!) it is to receive your baby essentials quickly and safely. That’s why we’re committed to getting your orders packed with love and shipped out as promptly as possible.

📦 Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive a confirmation email with tracking details once your order is on its way.

🚚 Shipping Rates & Delivery Times (Australia)

Standard Shipping: $10.00 – arrives in 3–7 business days

Express Shipping: $15.00 – arrives in 1–3 business days

Free standard shipping on all orders over $100!

🌍 International Shipping

We currently ship worldwide! Enjoy our products all over the globe.

📬 Order Tracking

Once your order has shipped, you’ll receive an email with tracking information so you can follow your parcel every step of the way.

🍼 Packaging

We take extra care to ensure your items arrive safely. Our packaging is eco-friendly, minimal, and mama-approved!

💌 Questions or Concerns?

If your order hasn’t arrived or you have any shipping-related questions, please reach out to us at sales@twolittlefriends.com.au and we’ll be happy to help.

Contact - Two Little Friends - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@twolittlefriends.com.au . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@twolittlefriends.com.au .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at kerry@twolittlefriends.com.au.

Contact - Two Little Friends - Checkout