Posture Corrector Belt - Adjustable Support for Back & Shoulder Alignment

Welcome to shopsNau! We are committed to making your online shopping experience smooth, convenient, and enjoyable. Below is everything you need to know about our shipping process.

Delivery Timeframes

We strive to deliver your orders within 4 to 16 business days, depending on your location and the warehouse from which your product is shipped. Please note that delivery times may vary based on the destination and the nature of the products ordered.

Free Shipping Costs

We are pleased to offer free shipping, allowing you to enjoy our products without any additional costs. Enjoy the convenience of free delivery, no matter where you are located.

Order Processing and Tracking

Once your order is confirmed, we work swiftly to process and ship it. You will receive an email notification with tracking details, enabling you to follow your order's journey right to your doorstep.

Modifying or Canceling Orders

If you need to cancel or modify your order, please contact us immediately at hello@shopsnau.com. Modifications or cancellations can only be processed if the order has not yet entered the shipping phase. These are the only approved methods to request a cancellation or modification of an order.

Customs and Taxes

International orders may be subject to additional customs fees and import taxes imposed by the destination country. These additional costs are the customer’s responsibility. We recommend checking with your local customs office for further information on potential charges.

Upon Delivery

If the items received do not match your order or were damaged during transport, refuse the delivery immediately and ensure this is noted on the delivery note. This step is mandatory to initiate any claims related to transport damage.

Delivery Details

shopsNau ships to customers in various locations, with estimated delivery times provided before you complete your purchase. Typical delivery ranges from 4 to 16 business days, depending on your location and the nature of the products. Please note:

•Delivery Schedules: Deliveries are made on business days between 9:00 AM and 5:00 PM.

•Variable Delivery Times: The delivery time for each item in your order may vary.

•Promotional Periods: Please be aware that during peak promotional periods like Black Friday, delivery times may be longer due to a high volume of orders.

Contact - ShopsNau - Checkout

Your Satisfaction, Our Priority at shopsNau

At shopsNau, your satisfaction is our top priority. We understand that sometimes the product you receive may not meet your expectations. That’s why we offer a 14-day return policy from the date of delivery, to ensure your complete satisfaction.

How to Return:

Contact Us: Before returning any item, please email us at hello@shopsnau.com. This will allow us to guide you through the return process efficiently.

Prepare the Item: Ensure that the product is in its original condition and packaging. Include your order number. To validate the condition of the item, we require an unboxing video or photos taken at the time of receipt and opening of the package. This documentation should clearly show the unopened package and the condition of the item upon inspection.

Send it Back: Return the item to the address we provide after your initial contact. We strongly recommend using a trackable courier service, as we are not responsible for any losses during return shipping.

Important Considerations:

Product Condition: To ensure acceptance of the return, the product must be in the same condition as when it was delivered. If the original packaging cannot be used, please pack the item carefully to prevent any damage during transport. Be aware that failing to use the original packaging may incur additional costs.

Exceptions: For hygiene and safety reasons, certain items, such as personalized products, are not eligible for return.

Refunds and Exchanges:

Refunds: We will process refunds within 10 business days after receiving the returned item. The refund will be issued using the same payment method you used for the original purchase.

Exchanges: If you wish to exchange your item, this is possible subject to stock availability. Please follow the standard return process to initiate an exchange.

Customer Responsibility:

Upon Delivery: It’s essential to inspect your package upon delivery. If you notice any damage to the packaging or the item itself, please indicate this on the delivery note and contact us immediately. This step is crucial for processing any claims related to transport damage.

Return Deadline: The product must be returned within 14 calendar days from the date you notify us of your decision to return the item. This ensures compliance with our return policy.

At shopsNau, our commitment is to exceed your expectations at every step. For any questions or concerns, we are here to assist you. Your satisfaction is what drives us, and we strive to deliver an exceptional shopping experience every time.

Contact - ShopsNau - Checkout