Posture Corrector | Adjustable Back & Shoulder Brace
£37.95You’ll complete checkout securely on Avandai’s own site. We never see your payment details.
Delivery from Avandai
Avandai Shipping Policy
At Avandai, we are committed to providing an exceptional shopping experience for all our customers, with clear and straightforward shipping policies.
Free Shipping We offer free shipping on all orders within the United Kingdom and the United States. No minimum order value is required.
Delivery Times
The following estimated delivery times apply to both UK and US orders:
Order cutoff time: 5:00 PM (GMT). Orders placed after this time will be processed the next business day.
Order handling time: 1–4 business days (Monday to Friday).
Transit time: 6–12 business days (Monday to Friday).
Estimated total delivery time: 7–16 business days.
Delivery times are estimates and may vary due to carrier delays, public holidays, or circumstances outside our control. Avandai is not responsible for delays caused by carriers or circumstances beyond our control. This does not affect your statutory consumer rights.
Carrier Services We ship using trusted carriers, including Royal Mail and other reputable courier services for UK orders, and USPS, UPS, FedEx, or equivalent services for US orders. Tracking details may take 24–72 hours to become active after dispatch.
Shipping Costs Free shipping is available on all orders to the United Kingdom and the United States. No minimum order requirement applies.
Your Right to Cancel
UK Customers: Under the Consumer Contracts Regulations, UK customers have the right to cancel their order within 14 days of receiving their goods for any reason. This is in addition to our 30-day returns policy.
US Customers: Please refer to our Refund Policy for full details on returns and cancellations.
Nothing in this Shipping Policy affects your statutory consumer rights under applicable consumer protection laws.
Tracking Your Order Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Track Your Order page.
Delivery Issues If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely.
We are not responsible for delays or loss caused by incorrect or incomplete delivery information provided at checkout.
Questions? Visit our Frequently Asked Questions page or contact our support team .
Contact Information
Store Name: Avandai
Address: Basepoint Business Centre, Stroudley Road, Basingstoke, Hampshire, RG24 8UP, United Kingdom
Email: support@avandai.com
Phone: +447458149826
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We respond to emails within 24 hours on business days. Messages sent during weekends will be answered on Monday.
Contact - Avandai - Checkout
Returns from Avandai
30-day Hassle-Free Returns
At www.avandai.com , your satisfaction is important to us. If you're not completely happy with your order, we offer a straightforward return process to make things easy.
Return Policy Summary
Return Period: You may request a return within 30 days from the date you receive your order.
Item Condition: Returned items must be unused, in their original condition, and sent back with original packaging and contents intact.
Simple Returns: Our customer support team is available to guide you through the return process.
Applicable regions: This returns and refund policy applies to orders placed within the United Kingdom and the United States.
Quality & Defect Reports
We take product quality seriously and want to resolve any issues as quickly as possible. To ensure we can investigate and resolve quality concerns promptly, any quality-related issues must be reported within 7 days of receiving your order. Reports submitted after this window may not be eligible for a quality-based refund, as we are unable to reliably assess whether an issue stems from a product defect or from extended use over time. If you have any concerns, please don't hesitate to reach out to us right away — we're here to help.
Return Shipping Costs
Faulty or incorrect items: If your item is damaged, defective, or incorrect, we cover all return shipping costs.
Change of Mind Returns: If you decide to return an item due to personal preference (wrong item ordered, size not suitable, or no longer needed), return shipping costs are the responsibility of the customer. As shipping is free, no original shipping fees are charged or refundable. Please note that all returns are processed through our international fulfillment warehouse, so return shipping distances may vary. We recommend using a tracked and insured service for peace of mind.
Refunds: Refunds will always be issued to the original payment method used for the purchase. Store credit is only provided if specifically requested by the customer.
Restocking Fees: We do not charge any restocking fees.
Please use a tracked and insured shipping service when returning items. We are not responsible for items lost in transit. Retain your proof of postage until your return is processed.
How to Make a Return
Get in Touch: Email us at support@avandai.com with your order number and reason for return.
Prepare the Package: Securely repackage the item in its original packaging, including all accessories, labels, and documentation.
Send The Item Back: Ship the package using the instructions provided in your return authorization email.
Refunds
Inspection Process: Once your return arrives, we'll check that it meets our return requirements.
Refund Timeline: Approved refunds are issued within 7 business days after inspection. Please allow an additional 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.
ExchangesNeed a different size, color, or product? Contact us and we'll be happy to assist you with a quick and smooth exchange.
Items Not Eligible for ReturnCertain products cannot be returned for hygiene or safety reasons. These items will be clearly identified as non-returnable on the product page.
Need help?
For additional details, visit our Frequently Asked Questions page or contact our support team.
Contact Details
Store Name: Avandai
Address: Basepoint Business Centre, Stroudley Road, Basingstoke, Hampshire, RG24 8UP, United Kingdom
Email: support@avandai.com
Phone: +447458149826
Customer Support Hours: Monday to Friday: 9:00AM - 5:00PM (GMT)
We respond to emails within 24 hours on business days. Messages sent during weekends will be answered on Monday.
Contact - Avandai - Checkout
