Popello Table Lamp

This page sets out how, when, and where Docos ships orders, including delivery times, costs, customs handling, and what to do if something goes wrong. We have written it plainly so the relevant information is available before you place your order.

1. Where Your Order Ships From

The majority of Docos pieces ship directly from our manufacturing partners in Asia, with a smaller selection dispatched from our United States warehouse. If you need to confirm the stock location for a specific item before ordering, please contact us at info@docos.us .

2. Complimentary Door-to-Door Shipping

We offer complimentary door-to-door shipping on every product we sell. Simply select the standard free-shipping option at checkout. If a shipping charge appears, your address falls outside our complimentary delivery zone — please reach out and we will quote a rate.

Important — United States orders: Due to recent changes in U.S. import tariffs, all orders shipped to the United States are now subject to an additional shipping fee. The exact amount is calculated and displayed at checkout. We thank you for your understanding.

3. Order Processing

We typically respond to new orders within 72 hours, with packages dispatched 2 to 4 business days after order confirmation. Once your order ships, you will receive an email containing your tracking information.

If you cannot find the tracking email, please check your spam or junk folder first — automated emails are sometimes filtered out. If you still cannot locate it, contact us directly at info@docos.us .

4. Standard Shipping

Our standard service is complimentary and combines ocean freight with local UPS final-mile delivery. End-to-end transit time is typically 4 to 6 weeks, door to door, at no additional cost to you (excluding the U.S. tariff fee noted above).

5. Expedited Shipping

Need your order sooner? Expedited service uses EMS, UPS, FedEx, or DHL air freight, with door-to-door delivery typically within 1 to 3 weeks. Pricing varies by order weight, dimensions, and destination — the exact amount is shown at checkout.

Duties not included: Expedited shipping rates do not include customs duties or import taxes. The recipient is responsible for any fees levied by the destination country's customs authority.

Expedited Rate Reference

Service

Order Value

Shipping Cost

Expedited (1–3 weeks)

$0.00 – $200.00

$80.00 USD

Expedited (1–3 weeks)

$200.01 – $280.00

$120.00 USD

Expedited (1–3 weeks)

$280.01 – $350.00

$150.00 USD

Expedited (1–3 weeks)

$350.01 – $400.00

$180.00 USD

Expedited (1–3 weeks)

$400.01 – $450.00

$200.00 USD

Expedited (1–3 weeks)

$850.01 – $1,000.00

$400.00 USD

Expedited (1–3 weeks)

$1,200.01 – $1,500.00

$500.00 USD

Expedited (1–3 weeks)

$1,700.01 – $2,000.00

$600.00 USD

Expedited (1–3 weeks)

$2,700.01 – $3,000.00

$800.00 USD

Expedited (1–3 weeks)

$3,700.01 – $4,000.00

$1,000.00 USD

Expedited (1–3 weeks)

$6,000.01 – $7,000.00

$2,000.00 USD

Rates above are reference only. The final amount shown at checkout reflects your specific order.

6. Customs, Duties, and VAT

In most cases, our packages clear customs without VAT being assessed. For larger orders, customs may request additional documentation, and we will work with you to provide what is needed.

Each destination country sets its own import tax thresholds. Import duties, taxes, and customs fees are not included in product or shipping prices and are the buyer's responsibility.

European Union buyers: EU member states each apply their own customs policies. Import duties may be assessed based on package size and shape, and must be paid by the buyer to the local customs authority. As the seller, Docos is not responsible for these charges.

7. Where We Ship

We deliver to most destinations worldwide. Some countries restrict or prohibit certain product categories — please confirm your local regulations before placing an order. Due to the nature of our packaging, an order may arrive in multiple parcels. We do not ship to P.O. Boxes, APO, or FPO addresses.

Currently Shipping To

United States, United Kingdom, France, Spain, Germany, Luxembourg, Canada, Italy, Poland, Belgium, Austria, Portugal, Netherlands, Denmark, Finland, Norway, Switzerland, Sweden, Australia, Greece, Cyprus, Croatia, Czech Republic, Hungary, Romania, Slovenia, Ireland, Estonia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, and Vietnam.

Currently Not Available

Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Iraq, Jordan, Kuwait, Nepal, Oman, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Yemen, American Samoa, Cook Islands, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Samoa, Albania, Bosnia & Herzegovina, Montenegro, Serbia, San Marino, all African countries, and all South American countries.

Don't see your country? If you are based in a region we do not currently service but would like to purchase, please contact us at info@docos.us — in many cases we can find a workable arrangement.

8. Tracking and Shipping Insurance

Every Docos order is fully tracked from dispatch to delivery — you can monitor status at any time through our website or by contacting customer service.

All orders are also covered by shipping insurance. If your order is damaged or lost in transit, we will issue a full replacement or refund.

9. Cancelling an Order

If you change your mind, please request cancellation within 72 hours of placing your order. After this window we cannot guarantee cancellation, as the package may already be in the dispatch process.

If your order has already shipped

Once an order ships, it is genuinely out of our hands — your package is in a sealed ocean container or on a cargo flight from our manufacturing partner, and there is no way to intercept it mid-transit. Please follow these steps instead:

•Wait for the package to be delivered to your address.

•Email us at info@docos.us once it arrives.

•We will provide a return address along with refund instructions.

10. Changing Your Shipping Address

Within 48 hours of ordering

Address changes can usually be made free of charge before the carrier has picked up your package. Contact us as soon as possible at info@docos.us .

After 48 hours

Your order is likely already with our fulfillment partner or in carrier hands, and an address change cannot be guaranteed. If a critical change is necessary, contact customer service immediately and we will do everything we can.

Carrier fees apply: Carriers charge a re-direction fee for any address change made after pickup, plus an additional re-delivery fee if the new address is not near the original. We will invoice you for the actual amount the carrier charges us — these fees are passed through at cost.

Incorrect address provided at checkout

Please double-check your shipping address before submitting your order. Docos is not responsible for lost or misdelivered packages — or any costs that result — when an incorrect address is provided.

11. Failed, Lost, and Misdelivered Packages

If a delivery attempt fails

Carriers may leave a package without a signature if the area appears safe; if a signature is required, they will attempt to obtain one from the address or a neighbor. If they cannot, they will leave a notice with further instructions — check your tracking for the latest delivery attempt status.

Returned to sender

If a package is returned to origin because of a failed delivery, refused signature, or incorrect address, we offer a paid re-shipment service. The fee depends on package size, weight, and the carrier's return charge — we will email you an itemized invoice that reflects the carrier's actual cost.

If you no longer want the package after it has been returned to us, we will refund your order less a 30% restocking fee to cover the original outbound shipping and handling. We must hear from you within 30 days of the package being returned; after that point, we cannot guarantee a re-ship or refund.

Damaged or lost in transit

If your item is genuinely damaged or lost during transit (not refused or misdelivered), we will send a free replacement at no additional cost. Damage and loss claims must be filed within 7 days of the delivery date on tracking — outside that window, we are unable to recover costs from our carrier.

Marked "delivered" but cannot be found

Packages occasionally show as delivered while still on the carrier's truck or set down nearby. In most cases the package arrives the following day. If it does not, contact us and we will open a trace.

12. Changes to Estimated Delivery Date

If circumstances beyond our control or our delivery partners' control affect the original estimated delivery date, we will notify you of any reasonable revision. Delivery is considered complete when the product is delivered to the address you provided.

If we are unable to deliver your product within 90 days, we will:

•Notify you of the delay,

•Cancel your order, and

•Issue a full refund.

Need Help With An Order?

For questions about a specific shipment, or if any of the above needs clarifying for your situation, our team is happy to help. Email us at info@docos.us .

Contact - Docos - Checkout

We are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your purchase, please refer to the return and exchange policy below.

Generally, there are two reasons for return:

•If it is a product quality problem or transportation damage, we will provide free return and exchange services.

•If it's just that the customer doesn't like our lights, the customer needs to pay the shipping cost for the return and exchange.

We are certain that you will adore your docos.us order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.

My order has already shipped, but I don't want it anymore! Can I cancel the order?

We allow you to cancel your order within 72 hours, and we will not charge any fees within this 72-hour period.

If your order shows as already shipped, it cannot be canceled. If you insist on canceling the order, we will charge 30%-50% of the order amount as warehousing fees, order processing fees, and shipping costs. This fee will be deducted from your refund. This is because a series of costs are incurred as soon as the package is shipped. *Please carefully check your order before purchasing to ensure there are no errors.

Because your package is currently in transit from our factory/production partner. It may be in a large sealed container being transported by sea (standard shipping), or it may be on a cargo plane (expedited shipping). We cannot retrieve it quickly.

The Correct Steps:

Please wait for the item to be delivered to you.

Once you have the package, email us at info@docos.us.

We will provide you with a return address and instructions for your refund.

Refund & Return Policy

Items shipped from Docos.us, including Docos warehouse, can be returned within 30 days of delivery.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The reasons caused by the consumer include the following:

•The customer personally thinks the product does not meet expectations.

•The customer personally thinks the size is too small or too large.

•The customer personally thinks the color does not meet expectations.

•The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.

•The customer ordered the wrong item or the wrong quantity.

•The customer did not read the product description thoroughly and was surprised by features or specifications.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@docos.us. We maintain offices across the globe, including in the United States, China, Hong Kong, and Germany, to better serve our international clientele. Should you require a comprehensive return address, our dedicated support team is readily available to assist you. Simply reach out to them, and they will promptly provide you with the full return address details tailored to your specific location, ensuring a smooth and hassle-free return process.

If your return is accepted, we'll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We maintain several return addresses across North America to facilitate the return process for our customers. Prior to initiating a return, all customers are kindly requested to get in touch with us. This allows us to engage in a thorough discussion regarding the return plan tailored to your specific situation. We are committed to keeping our customers well-informed about the return process, ensuring a seamless and efficient experience.

Please note that shipping costs are non-refundable if we have fulfilled our delivery obligations, but refunds are available if the package is not shipped.

You can always contact us for any return and exchange question at info@docos.us.

Order confirmation and shipping confirmation will be sent to your registered email or mobile number.

The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.

And the shipping confirmation will be sent within 2-7 days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.

If you haven't received one of the confirmation emails above, please contact us to "info@docos.us".

Eligible partial/full refund & replacement

•Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.

•Any item is different from the item's description.

•Any item returned to the sender without being delivered.

•Any item hasn't been delivered within 90 days.

All the cases above will be eligible for the partial/full refund and replacement.

Not Refundable

•Products that do not meet the 60-day return and exchange policy.

•Purchases over $5,000 (including $5,000).

•Customized products made according to customer's wishes.

•Misunderstanding of product listing despite clear indication of non-discounted items.

•Exclusions: If you paid shipping please note that shipping is non-refundable if we have fulfilled our delivery obligations, and refundable if the package is not shipped.

For items not eligible for return refunds, you will be responsible for your own return shipping costs.

We do not accept any unregistered packages, any unregistered packages will be rejected.

Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service representatives will be more than happy to address any questions you may have.

Order Cancellation

We allow you to cancel your order within 48 hours, and we will not charge any fees within this 48-hour period.

Return Policy

Our policy lasts 60 days. If 60 days have gone by since you have received your item according to your tracking number, unfortunately, we can't offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refund and Return Process

Step 1: Please read our Returns Policy above to determine if your order is eligible for a refund/return.

Step 2: Submit an inquiry to info@docos.us, including your reason for return. If it is a quality problem, please attach photos to the email so that we can quickly handle the problem for you.

Step 3: We will determine the refund amount you can receive based on the reason for your return and the items in your order.

Step 4: We will provide a return address and shipping label instructions. If you do not follow our instructions we will not be able to refund you.

Step 5: In any case we will ask you to ship the item at your own expense. We will refund you after confirming that you have sent the goods.

Step 6: Please contact us after shipping the product and provide the shipping bill or product tracking number. Refunds will be processed within 7 working days after the returned goods are received and inspected to be correct. Refunds will be made back to your original method of payment.

Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory. If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

Shipping and handling charges

Return shipping costs are borne by the consumer unless there is a quality problem with the product. Returns may involve necessary handling fees.

Item is damaged or wrong

If the item is damaged during shipping or you receive the wrong item, please contact our customer service within 48 hours after receipt.

Exchange policy

Product exchanges are subject to return conditions and are responsible for relevant shipping costs.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As stated above, your items must be in their original packaging and unused. You will also need a receipt or proof of purchase.

REFUND (IF APPLICABLE)

If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 7-14 business days.

If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us through our contact page.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:

Customer service information

If you have any questions, please contact us via: Phone: +1 800-716-3167 Email: info@docos.us Address: 1111 Sulphur Spring Rd. #113, Halethorpe, MD 21227

Updates and notifications

Our returns and exchanges policy may be updated from time to time. Please check back regularly for the latest information.

Thank you for your support and we look forward to providing you with better service.

Contact - Docos - Checkout