Polywood: Round 36" Conversation Table

Estimated Delivery Time- Standard in-stock orders typically arrive within 7-10 business days.- Custom orders, BBQ islands, and 'made-to-order' products can take approximately 6-8 weeks.Geographical Scope- We primarily ship to continental U.S. addresses.- Special conditions apply for Alaska, Hawaii, and Canada, detailed below.Standard Ground Shipping Policy- For items in stock, we process standard ground shipments within roughly 2 business days.- Orders valued between $49 and $89 have a flat shipping fee of $10.- Enjoy free shipping for orders exceeding $89.- Products eligible for these shipping rates are clearly indicated on their respective product pages.- This policy is valid solely for the continental US.Shipping Carriers- Smaller items are shipped via UPS, while larger items utilize LTL freight. - BBQ Outfitters chooses the optimal freight carrier for your shipment.- Please understand that once a shipment is with the delivery company, our influence over delivery specifics is limited.Delivery Details- Most shipments are curb-side.- Larger LTL freight carrier shipments will require a signature upon delivery. If you opt for no-signature deliveries, BBQ Outfitters won't be accountable for any subsequent damages.- Deliveries to remote or challenging locations might incur additional shipping fees. Our Customer Service team will keep you informed in such scenarios.- BBQ Outfitters is not liable for undelivered merchandise due to shipping company limitations or challenging delivery locations.- Non-deliverable items due to incorrect addresses or unreachable customers will fall under our standard return policies.International Shipping- Shipments to Alaska and Hawaii utilize UPS 2-Day and require individualized quotes.- While we don't ship directly to Canada, we can send items to a US-based freight forwarder of your choice. Canadian shipments will incur duties and tariffs. For assistance, call (512)347-1988 .Delivery Inspection GuidelinesProtect your order by following these steps upon delivery:Standard Delivery (e.g., UPS)- Report any damage within 48 hours at (512)347-1988.Freight Delivery- If you permit freight to be left without a signature, BBQ Outfitters cannot be held responsible for damages or missing items.- Ensure that the delivery receipt's pallet/piece count aligns with the number of pallets/pieces received.- Always inspect external packaging for damage. - If external damage is evident, inspect the contents. If the driver doesn't allow this, or if you can't note "damaged" on the receipt, contact us immediately at (512) 347-1988 or consider refusing the shipment. - Always note any damages on the delivery receipt before signing.- Signing without specifying damages implies you've received the items in perfect condition.- For concealed damages, inspect after the driver departs and report any issues within 48 hours.Your satisfaction is our priority. Always feel free to reach out with any concerns or questions.

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At BBQ Outfitters, we are committed to your satisfaction, which is why we offer a 30-Day Hassle-Free Return Policy. Returns for a full refund are accepted within 30 days of purchase, provided the product is unused, in its original packaging, and is a stock item. Special orders that are canceled or returned are subject to a 25% restocking fee, while custom orders, furniture, or installed equipment are non-refundable and cannot be canceled or returned under any circumstances. If you have questions about our return policy or need further details, just fill in the provided sections below. Our dedicated team will promptly assist you.

For returns, kindly note we accept only new, unused, unassembled, and "resellable" products in their original packaging within 30 days of delivery. Refunds will be provided after deducting the original shipping charges and any return shipping costs you may incur. To start a return or to simply ask any questions, you can contact us at sales@bbqoutfitters.com .

Damaged Product

When your order from BBQ Outfitters arrives, we strongly advise inspecting the package upon receipt. This means removing the product from its packaging and checking the contents for any potential damage.BASED ON THE SHIPPING METHOD, PLEASE ADHERE TO THESE GUIDELINES:For items shipped via LTL freight:While the driver is present, please inspect the shipment to confirm that all items are correct, present, and free from damage. If you find any discrepancies or damage:1. Document the damages on the delivery receipt.2. You reserve the right to refuse the delivery.3. If refusing the delivery, contact us immediately at 512-347-1988 within 5 days to inform us of the refusal.For items delivered by FedEx or UPS:If there's any damage, whether visible or concealed, please:1. Reach out to us at 512-347-1988 to report the issue and obtain a return authorization number.2. If only a portion of your item is damaged, you can opt to keep the order. Make a record of the damages and get in touch with us. We'll promptly send you replacement parts at no extra charge.Returning Product(s) Received as a Gift:For products you wish to return that were gifted to you, we offer an in-store credit. To process this return, please contact us at 512-347-1988 for detailed instructions.

Exceptions / non-returnable itemsPlease note the following items that are exempt from our return policy:1. Items that have been used, installed, or assembled.2. Clearance products.3. Warehouse Deal offerings.4. Custom-made, special-order, and made-to-order items.5. Products explicitly labeled “non-returnable” within their descriptions.6. Any items sought for return beyond the 30-day window.

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