Pokémon Mystery Pack 2-Pack Bundle

Thank you for shopping with us. We are committed to providing a seamless and efficient shipping experience. Below, you will find detailed information about our shipping practices and policies.

Processing Time:

•Orders are processed and prepared for shipment within 3 to 5 business days following your purchase. Business days exclude weekends and holidays. A confirmation of shipment will be sent once your order is on its way.

Shipping Rates:

•Shipping costs are calculated automatically by Shopify at checkout, based on the weight of your order and the shipping destination. Please note, these rates are determined by our shipping providers and are beyond our control. During surge periods and due to other external factors, shipping costs may vary.

High Volume & Delays:

•In times of high demand, such as during holiday seasons or special promotions, order processing may extend beyond our standard timeframe. We appreciate your patience and commitment to fulfilling your order promptly, ensuring you are informed of any significant delays via email or phone.

Delivery Estimates:

•Upon dispatch, you will receive an email with a tracking number, allowing you to follow your package's journey. While we provide estimated delivery times, actual delivery may vary due to external factors outside our control.

Package Delivery Issues:

•In the rare event your package is marked as delivered but has not arrived, we advise you to file a claim directly with the shipping provider. Once an order leaves our premises, the shipping provider assumes responsibility for its delivery. We are happy to provide any necessary information to assist with your claim.

Accuracy of Shipping Address:

•It is crucial to ensure the shipping address you provide at checkout is accurate and complete. We ship to the address exactly as entered by the user and cannot be held responsible for orders shipped to incorrect addresses due to input errors. Please double-check your details for accuracy to avoid any delays or issues with your delivery.

Contact Us:

•Should you have any questions or require assistance, our customer service team is here to help. Whether you need information on your order's status or have other inquiries, we're dedicated to ensuring your satisfaction. Feel free to contact us at projecttorqueteam@gmail.com

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Given the nature of our business and the efforts to ensure fairness and satisfaction for all our customers, we maintain a policy where:- ALL SALES ARE CONSIDERED FINAL- NO RETURNS OR EXCHANGES

We understand that unique circumstances may arise. If there’s an issue with your order, such as receiving a defective or incorrect item, we’re here to help. Please reach out to our customer service team at your earliest convenience. We will address your concerns on a case-by-case basis, working diligently to find a satisfactory solution. Contact us at projecttorqueteam@gmail.com

Contact - Project Torque - Checkout