Point Canvas Ottoman

You can access our shipping policy here .

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You pay shipping both ways Please email us at orders@viesso.com within 15 days if you want to return the item. In all cases, you pay the return shipping costs, and the items returned need to be in perfect condition. If you were charged a shipping amount on the order then you are responsible for that amount (what you were charged). If there was free shipping on the order, the actual cost of the shipping to you (the cost for us to ship it) will be deducted from the refund and we can notify you what that amount was before you decide to return the item. The item must be returned in its original packaging, with no damage. In the event the order is delivered as white glove, advise the delivery team that you would like to retain the packaging if you have any intention of returning the item(s). Please note that once we receive the item back in good condition, we will issue the refund. Exceptions:

•Orders delivered to a location outside the Continental United States - no returns

•Items that are special ordered by the brand, where it's not a design they normally carry

•Production delays as outlined below

•Orders greater than $10,000 - we are not able to take returns

•Lighting fixtures that have been installed

•Sofas and bedding, that has been unpackaged

•Clearance items

•Pappelina, Brita, and Second Studio Rugs

•Buyer's remorse - see below about making sure items "fit" and we do offer material samples for the majority of our pieces

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