Plush - Dayton Duckling

Processing and Handling Order Processing: All orders are processed within 1–2 business days. Orders placed after 12 pm EST on Friday will be processed the following Monday. Please note that orders are not processed or shipped on weekends or public holidays.Exceptions: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Shipping charges include processing and handling fees

Shipping Methods, Rates, and Delivery EstimatesStandard Shipping:Delivery Time: 2–5 business days Cost is estimated at checkoutFree Shipping:Condition: Free on all orders over $150 within the U.S. Delivery Time: 6–10 business days

Order Tracking You will receive a Shipment Confirmation email with your tracking number once your order has shipped.The tracking number will be active within 24 hours.

Damages and Lost PackagesIf your order is damaged or lost in transit, you are eligible for a replacement or refund. Please contact us directly so we can file a claim with the shipping carrier. welcome@rocktownhistory.org

Other Important InformationP.O. Boxes and APO/FPO Addresses: We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at welcome@rocktownhistory.org . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at welcome@rocktownhistory.org .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at welcome@rocktownhistory.org.

All sales are final.

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