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Domestic Shipping (United States)

At Mill End Shops, we aim to deliver your fabric and drapery orders swiftly and securely.

Processing Time:All orders are processed within 2–4 business days (excluding weekends and holidays). Orders placed after 12 PM EST will be processed the next business day.

Shipping Methods & Rates:We offer the following shipping options at checkout:

Standard Shipping (7–10 business days) – Calculated at checkout

Expedited Shipping (5–7 business days) – Available for an additional charge

Free Shipping on orders over $150 (after discounts, before taxes)

Shipping Carriers:Orders are shipped via UPS, USPS, or FedEx, depending on your location and the size of your order.

Order Tracking

Once your order ships, you'll receive an email with a tracking number to monitor the delivery status. Please allow 24–48 hours for tracking information to update.

Shipping Restrictions

We currently ship within the contiguous United States only.

We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.

Damages or Lost Packages

We take care in packaging every order. However, if your item arrives damaged or gets lost in transit, please contact us within 48 hours of delivery at [your support email] with photos and your order number. We’ll investigate and resolve the issue promptly.

Delivery Delays

Mill End Shops is not responsible for shipping delays caused by the carrier or weather-related disruptions. Estimated delivery times are based on typical performance but are not guaranteed.

Questions?

For help with your order or shipping-related inquiries, please reach out to our support team at [ support@millendshops.com ] or through our Contact Us page.

Contact - Millendshops - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at admin@millendshop.com . Please note that returns will need to be sent on the dispatched addressIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at admin@millendshop.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at admin@millendshop.com.

Contact - Millendshops - Checkout