Plastic Opaque Large Red Sheep Horns

From the date you order your items, it could take anywhere up to 7 weeks for your items to ship, due to having to go through the queue to be made. Most, if not all items are made to order, and are not laying around ready to ship. The exceptions are the items that are labeled as "Ready to Ship" or "Discounted Item." Other items which are ready to ship are items like balaclavas, branded fans, mouth calls, cups, pins, chiffon/elastic, etc.

Most US packages are shipped priority mail through USPS or UPS (due to whichever option was chosen by the buyer at checkout), so should take no longer than 3 days to get to any state in the country. However, should the package take longer due to weather/rerouting this is beyond our control, and we can't do anything about it and apologize ahead of time. Remember you can always call USPS to get a real-time tracking update (1-800-ASK-USPS) and UPS ( 1-800-742-5877 ) . In the event that a package is larger, we may opt to ship through UPS instead of USPS to keep within the amount of shipping that was paid. If we do you'll know through the tracking e-mail generated through the store.

International packages are sent through DHL and should take between 5-10 business days to arrive, however should they take longer due to customs depots, there's nothing we can do about that. Custom depots also open packages and go through them, and there have been several instances of products being not properly packed back up after their customs visit, and arriving broken. We DO have insurance, but we will need you to take pictures for proof, as well as hold onto the packaging so we can file the claim. We do apologize for the shipping prices, however they are not our prices.

DHL requires a valid e-mail and phone number in order to schedule a delivery, as well as have the custom/import fees paid.

Custom fees or taxes are not our responsibility, nor will we say a package is a gift just so the fee's can be waived. A copy of the order goes on the outside of every international package we mail, so they know it's a merchandise parcel. We do apologize for this, however it's beyond our control.

International packages will take anywhere from $60-$200 USD to ship, depending on the weight/size of the package. Even small packages. However in some cases where a large amount of items are purchased and the package needs to be oversized due to weight or size, we may need to e-mail for an additional fee, because the website cannot anticipate how much some shipping services are.

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You have 14 days from the time you receive your order to alert us of any problems. This includes the wrong color, wrong item, missing item, as well as electronics that are not working and what-not. We never send out a bad product on purpose (hence all the faulty item sales we have) however mistakes do happen, but we're quick to fix it. If you do not contact us within 2 weeks there's nothing we can do at that point to fix your problem without charge to you.

We do not do refunds, and all sales are final. Please keep this in mind before you order. Exceptions to this rule are for items purchased by consumers based in an EU member state.

For consumers based in an EU member state: You have 14 days from the date you receive your order to request a refund if you did not purchase anything that required customization; this includes custom colored items and measurement based items. See this link for more details. In order to be eligible for this service, you must ship the item back to us. You are responsible for paying for shipping the product back to us. A refund will be processed to the original payment method within 14 days of our receipt of the returned goods or valid and satisfactory proof of dispatch. To start a request, navigate to your order in your account here .

We will not accept the return or refund request on a project because a customer decides they want a different color or style, etc. If there is an actual defect on our part, it can be returned and replaced without cost within the allotted time frame of 2 weeks. Projects that have been well worn, abused, and/or purposefully destroyed will not be accepted for replacement. Said projects will be shipped back. If you purchase something from us that was labeled as faulty and sold at a discount, this does not apply. There are no refunds or replacements given.

If you get your product and it is WAY off the color you requested and you did provide a sample, we will exchange it for a new product of the correct color. (Or at least as close as we can really get) if your sample can be a physical object you can also send that to us as well and we will return it with the product. This must be done within 2 weeks of receiving. For all issues where there was a mistake on our end, we do offer reimbursement of shipping to get the item to us, once it has been returned.

We do not offer refunds based on sizes; most, if not all items provide measurements, and it is your job to make sure those measurements are appropriate for your project. If you need other measurements, you're always free to ask us before you order, so you can double check.

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