Pixie Dust Zipper Pouch

Do you offer free shipping?

Yes, we offer free domestic shipping on all orders over $100 USD

And free shipping Internationally (including Canada) for all orders over $200 USD

How long before I get my order?

Please allow 2–5 business days for order processing and shipment on standard orders.

During sales, promotional periods, or holidays, processing times may extend to 3–7 business days due to increased order volume.

For detailed information regarding ready-to-ship and customized/personalized items, please review our Processing & Turnaround section above.

My package is lost. What do I do?

We are not liable for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Domestic orders are sent via USPS first class and can take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.

International orders are sent via USPS first class and can take between 12 to 14 days to arrive depending on the efficiency of your local postal service. Please be advised, if the package is held at customs, it may take longer.

All our orders are shipped USPS First Class Mail with tracking. If you have not received your order in the time stated above or your order is not showing tracking or have moved, please feel free to contact USPS by phone at 1(800) 275-8777 or online at USPS . You will need to provide them with your tracking number and the date it was shipped

Adored Luxe is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier. International customers are responsible for all customs fees. When placing an order for multiple items, and one item is a pre order, your entire order will ship once the pre-ordered item becomes ship ready. We are not able to combine shipping orders for any orders at any time.

Address Accuracy:

Please double-check your shipping address before placing your order. Adored Luxe is not responsible for packages lost or delayed due to an incorrect or incomplete address provided at checkout.

Processing and Turnaround Time:

Ready-to-Ship ItemsOrders that are in stock are processed within 2–3 business days.

Pre-Order ItemsOrders containing a product on preorder will ship when all products are ready to ship. Pre-Order ship dates will be displayed on the page of pre-order products.

Personalized & Custom PiecesDue to the handcrafted nature of our custom designs, processing times vary by product. Please allow a minimum of 7 business days for all personalized or custom items.

If you need your order by a specific date, we recommend contacting us prior to placing your order so we can confirm availability and timeline accommodations.

Please note: Processing time does not include shipping transit time.

Order Tracking:

As soon as your order is on the way, we’ll email you tracking details so you can keep an eye on your delivery from our door to yours.

Contact - Adored Luxe - Checkout

We truly hope you love your pieces. However, we understand that sometimes things don’t work out.EligibilityTo qualify for a return, items must be:New, unused, and unwornIn original conditionWith all original packaging and tags attachedItems that show signs of wear or use will not be eligible for return.Return WindowReturns must be initiated within 7 days of delivery.Returns can be requested directly through your order once you are logged into your account on our website. Simply access your order history, select the item you wish to return, and follow the return request instructions. If you experience any difficulty, our customer care team is happy to assist.Final Sale ItemsThe following items are final sale and not eligible for return or exchange:• Accessories (including bags, straps, keychains, hats, bag charms, PopSockets, and similar items)• Personalized, embroidered, or custom-made piecesReturn ShippingReturn shipping costs are the responsibility of the customer unless the item arrived damaged or defective.RefundsOnce your return is received and inspected, you will receive an email confirmation.Approved refunds will be issued to your original payment method within 5–7 business days.ExchangesIf you would like a different size or color, please initiate a return for your original item and place a new order for the desired piece.Damaged or Incorrect ItemsWe take pride in the quality and craftsmanship of every piece.If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue so we can resolve it promptly.Need Assistance?If you have any questions regarding your order, please contact us here — we’re happy to help.

Contact - Adored Luxe - Checkout