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USPS Shipping and Delivery:

This carrier pickup happens 6 days a week (Mon-Sat) around 6pm Eastern Time.

When the packages are picked up at our facility they are transported straight to the USPS Airport hub.

Here at the HUB the packages are run through sorting machines and are hopefully scanned as they cross the scanners.

From time to time USPS scanners miss "Origin Scans", however the package is on the way to you (the customer).

Typically if an Origin Scan is missed the tracking will pick up along the way before the item is scanned at the time of Delivery.

If a customer messages in to us, and we respond that your package has left our facility however it is NOT showing an origin scan, where the

customer is seeing that only the label was created then in fact the USPS scanner missed the scan however the package is in transit to you or

the desired destination.

We know this is frustrating, we agree.

We are facilitating messages daily where this is the case however we work diligently to send every package

out in a timely manor as stated in our disclaimers.

FEDEX / UPS

We do not have a daily FEDEX or UPS pickup and if an item is requested to be shipped by 1 of these services it might take several days for the item

to be picked up because we will wait until we have an inbound delivery in order to hand the package off to one of these 2 carriers.

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The Boardparadise Shop has an easy 60 Day return policy for all Google Shoppers. This is from the Date of Delivery of your package.

Refunds will be processed within 30 Days of the Return Delivery Date.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shopboardparadise@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shopboardparadise@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 30 business days have passed since we’ve approved your return, please contact us at shopboardparadise@gmail.com .

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