Pirate Treasure Map Fabric Panel 13

Processing Time

Main Store - Orders are processed within 1-3 business days (Monday - Saturday, excluding holidays).

Partner Warehouses - Order processing time varies, ranging from 5-10 business days. (Monday - Friday, excluding weekends and holidays).

Processing time for items on Pre-order will be determined when the inventory is in stock.

Shipping Methods and Delivery Time

Economy Standard: 10-14 business days

Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances. If your package is taking longer than expected please first contact the shipping carrier.

Shipping Rates

Shipping rates for the continental United States lower 48 plus are calculated at checkout based on the weight and destination of your order.

Economy Standard shipping rates are based on order value:

Orders $0 to $99.99 will be charged $10.00.

Orders $99.99 and above ship Free, excluding Batting Rolls.*

Each individual large item may include a charge of $19.99.

Priority shipping rates start at $14.99. Priority shipping is not available for rolls of batting and other larger products.

*Please note: Order threshold of $99.99 to quality for free shipping (excluding batting rolls), does not include the use of discount codes.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please note because we ship from multiple locations, you may receive more than one email/tracking number.

Lost, Stolen or Damaged Package

High Country Quilts is not responsible for lost or stolen packages once they have been handed over to the carrier. If you experience an issue, please contact the carrier directly.

If you received a damaged product, please contact us via email to contact@hcquilts.com within 48 hours. Please take pictures of the damaged package and product and keep all packages as this is required for a carrier claim. The carriers have the right to deny any claim. If a claim is denied, High Country Quilts is not responsible for refunding or reshipping replacement products without charge.

Do not throw anything away until the damaged product or package has been returned to High Country Quilts, or you have been instructed by the High Country Quilts support team.

Incorrect Shipping Information

If you enter an incorrect or incomplete address during checkout, please contact us by phone or via email at contact@hcquilts.com immediately. We will do our best to update your information, but if the order has been shipped, we may be unable to make changes. We can not provide a refund for orders shipped to an address provided that may be incorrect.

Undeliverable Address

If an order is returned to us due to an incorrect or undeliverable address, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Partner Supplier Product Policy

Products offered through our platform that are sold and fulfilled by partner suppliers other than High Country Quilts may be subject to different terms than those fulfilled directly by High Country Quilts. Shipping rates, shipping times, and product pricing for these items may vary depending on the individual supplier and are subject to change without prior notice.

Orders for partner supplier products generally require 5–10 business days for fulfillment before shipment. Actual delivery times may vary based on the supplier’s location, processing schedule, and the selected shipping method.

Because these products are managed and fulfilled by independent suppliers, High Country Quilts does not control their shipping policies, pricing adjustments, or processing timelines . If you have specific questions regarding a product, its availability, shipping details, or order status, please contact the partner supplier directly using the contact information provided with the product listing.

By purchasing a partner supplier product, you acknowledge and agree to these terms regarding variable pricing, shipping rates, and fulfillment timelines.

Questions?

Please contact us with any questions.

Contact - High Country Quilts - Checkout

Return Window

We offer a 14-day return period. You have 15 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return, items must be:

•In the same condition in which they were received

•Unworn, unused, and with all original tags attached

•In the original packaging

•Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at contact@hcquilts.com. Once your return request is approved, items must be shipped to:

High Country Quilts4727 N Academy BlvdColorado Springs, CO 80918

Return shipping costs are the responsibility of the purchaser. Items sent back without prior return authorization will not be accepted.

For any questions regarding returns, you may contact us at contact@hcquilts.com .

Damages & Order Issues

Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non‑Returnable Items

Certain items are not eligible for return, including:

•Cut fabric or cut yardage

•Opened thread

•Opened scissors

•Opened software or embroidery designs

•Custom or special‑order products

•Personalized items

•Personal care items

•Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please reach out for clarification.

Sale items and gift cards are final sale and cannot be returned.

Exchanges

The quickest way to receive the item you want is to complete a return for the original item. Once the return is accepted, you may place a new order for the desired product.

Refunds

After we receive and inspect your return, we will notify you of the approval or denial of your refund.Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@hcquilts.com .

Contact - High Country Quilts - Checkout