Piping Collared Bubble- Navy

Smock Candy ("we," "us," and "our") operates the website https://smockcandy.com ("Website"). By placing an order on our Website, you agree to the following terms. This comprehensive shipping policy provides detailed information to set clear expectations and protect both parties involved in transactions.

1. Order Processing and Stock Availability We aim to keep our online inventory accurate and up-to-date. However, if an ordered item becomes unavailable, we will promptly notify you via email, offer substitution options, or provide a full refund for the unavailable item.

2. Shipping Costs and Methods Shipping costs are calculated at checkout based on package weight, dimensions, destination, and selected shipping method. These charges will be clearly displayed at checkout and collected at the time of purchase. We offer standard and expedited shipping options.

3. Shipping Times and Delivery

3.1 Domestic Shipping Orders within the United States typically arrive in 2-7 business days after dispatch.

3.2 International Shipping International orders typically arrive within 4-22 business days depending on your selected shipping method. Transit estimates are provided during checkout.

3.3 Dispatch Times Orders typically ship within 2-5 business days after payment confirmation. Our warehouse operates Monday-Friday during normal business hours, excluding national holidays. In case of delays, customers will be informed promptly.

3.4 Address Changes Changes to the delivery address can be made only prior to dispatch. Please contact us immediately at customerservice@smockcandy.com with any address change requests.

3.5 P.O. Box Addresses We ship to P.O. boxes using USPS services exclusively. Courier services are not available for P.O. box addresses.

3.6 Military Addresses We proudly ship to military addresses via USPS. Courier service is not available for these addresses.

4. Order Tracking Once your order has shipped, you will receive an email containing a tracking link that allows you to monitor your shipment's progress and delivery status.

5. Lost, Delayed, or Damaged Shipments

5.1 Lost Shipments If your shipment appears to be lost, please first contact the courier directly to initiate a claim. We recommend reaching out to us at customerservice@smockcandy.com if additional documentation or support is required.

5.2 Delayed Shipments If your shipment is significantly delayed, please first contact the courier directly. If issues persist, you may reach out to our customer service team for further assistance.

5.3 Damaged Shipments If you receive a damaged package, it is your responsibility to file a claim directly with the courier. We recommend photographing the damage as evidence to assist your claim.

6. Returns and Exchanges For information regarding returns and exchanges, please refer to our Returns and Exchange policy detailed separately on our website.

7. Customer Service For any shipping-related questions or assistance, please contact our customer service team at customerservice@smockcandy.com . Our team strives to respond promptly and effectively to ensure your complete satisfaction.

Contact - Smock Candy - Checkout

Returns and exchanges are accepted within 14 days after receiving your item.To be eligible for a return or exchange, your item must be unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all labels and tags attached. Custom orders, monogrammed items, sale items greater than or equal to 30% off, and gift cards are not eligible for return or exchange.

EXCHANGES

If you choose to exchange, please note that we house a limited number of quantities per style. We cannot guarantee an exact exchange, but if your exact size/style is no longer available, we can exchange it for a comparable item.

To start an Exchange: When you request an exchange, please allow ONE business day for it to be approved or denied. Once it has been approved, you will receive an email with a pre-paid shipping label to return the item to us. After the exchange has been processed you will be invoiced the cost to ship the item back to you. Here is the link to request a return/exchange: https://www.smockcandy.com/pages/request-a-return

RETURNS

If you choose to return for refund, you have two options for reimbursement: a .) we will issue you store credit for the refund amount minus the cost of the pre-paid shipping label. b .) we will refund the amount of the order minus the shipping cost and charge a 5% restocking fee.

**Due to the fact that Paypal & Shopify fees are no longer returned to the retailer with reimbursements, we will charge 5% restocking fee for full payment reimbursement.

To start a Return: When you request a return, please allow ONE business day for the return to be approved or denied. Once it is approved, you will receive an email with a pre-paid shipping label to return the item to us. The cost of the shipping label will be deducted from the refund amount PLUS the 5% restocking fee. Here is the link to request a return/exchange: https://www.smockcandy.com/pages/request-a-return

Shipping costs on refunds or exchanges are non-refundable

Questions? Please contact us at customerservice@smockcandy.com

Contact - Smock Candy - Checkout