Pilates Power Kit

At Reformly, we are committed to providing fast and reliable worldwide shipping, no matter where you live. We aim to ensure that your order arrives on time, in perfect condition, and with full transparency every step of the way.

Shipping Destinations

We ship worldwide. Orders are processed from our USA warehouse in Chicago and delivered to major destinations across Europe, North America, Asia, and beyond.

Processing & Delivery Time

Processing Time (24-48 hours):

•All orders are processed within 24–48 hours. This includes order confirmation, adjustments, quality inspection, and packaging.

Estimated Delivery Time:

Standard delivery in USA: 2-4 business days

Standard delivery: 4–9 business days

Peak season delivery: 10–15 business days (e.g., Christmas, Black Friday, Valentine’s Day)

•Please note: Shipping times do not include customs delays or local courier issues.

Shipping Options and Costs

We currently offer:

Standard Shipping (Tracked): Free

Insured Delivery: Included with all orders for a small extra fee.

Shipping Insurance Policy

Your order is automatically covered by our shipping insurance, which protects against:

•Loss

•Theft

•Damage during transit

Important notes:

•Shipping insurance is non-refundable.

•Claims for damaged items must be submitted within 7 days of delivery.

•Claims for lost items must be submitted within 14 days of the estimated delivery date.

•Claims for lost items must be submitted within 14 days of the estimated delivery date.

•Insurance does not cover shipping delays or indirect/consequential losses.

To file a claim, contact hey@reformlyboard.com with your order number, description of the issue, and photos if applicable.

Order Modifications & Cancellations

Please note:

Once an order is placed, it cannot be changed or canceled. Packaging and processing begin immediately upon receipt of your order.

•After this window, the order is processed immediately and cannot be changed or canceled.

This policy is in place to ensure fast dispatch and accurate fulfillment.

Contact & Support

For any questions about your shipment or delivery status, feel free to reach out to our customer support team:

Email: hey@reformly.comSupport hours: Monday–Friday, we aim to respond within 1 business day.

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Cancellation, Returns, Damages, and Refund Policy

At Reformly, we want you to be 100% satisfied with your purchase. If you’re not happy for any reason, we’re here to help. Please review our return guidelines and procedures below.

Reformly Board & Accessories

Reformly App (Digital Products)

Reformly Board & Accessories

Cancellations

Orders may be canceled within an hour of purchase. After this time, orders begin processing and are typically no longer eligible for cancellation.

If an item has not yet been prepared for shipment, cancellation may still be possible on a case-by-case basis. Once preparation or fulfillment has begun, cancellations are no longer possible.

PLEASE NOTE: For canceled orders due to a change of mind, REFUNDS ARE ISSUED AS STORE CREDIT, similar to many other major brands.

Refused Deliveries

Refusing delivery of a parcel is not considered a valid return method.

If a package is refused, the carrier may dispose of or destroy the parcel depending on their handling procedures. Because of this, refusing delivery does not guarantee that the item will be returned to our facility, and unfortunately a refund cannot be guaranteed in these cases.

Refused deliveries are treated as unauthorized returns and are not eligible for a refund.

If you no longer wish to keep your order, we kindly ask that you accept the delivery and follow the standard return process outlined above so we can properly receive and inspect the item before issuing any applicable refund.

Return Eligibility

You may return your order within 30 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

To get started, please contact our Support and Fitness Specialist team, who will guide you through the standard return process. This helps ensure your return is handled promptly and properly processed without being missed.

We don’t charge any return or restocking fees, so there are no additional costs from our side, that means your return is completely free.

Because we ship globally, we’re unable to provide prepaid return labels. You’ll just need to arrange and cover the return shipping using your preferred carrier.

Once we receive your return, we’ll take care of the rest.

Additional InformationReturn address:Reformly Returns265 Pheasant Run;St. Charles, IL 60174-5326

Customer Support: Reach out to us via hey@reformly.com (Monday–Friday).

We aim to respond within 1 business day.

How to Return Your Order

If you need to return your order, follow these simple steps:

Contact Us: Email us at hey@reformly.com within 30 days of receiving your order to request a return. Returns must be authorized before sending any items back.

•Prepare Your Return: Pack the item(s) securely in the original packaging, including all accessories and documentation.

•Ship the Return: Send the package to the return address provided below. Please email us the tracking number after shipping.

•Refund Process: Once we receive and inspect the returned item(s), we will issue your refund within 5 business days.

If Your Item Arrived Damaged

We’re really sorry if your item didn’t arrive in perfect condition, that’s not the experience we want for you.

Here’s how we’ll make it right:

•Take a few clear photos of the product, the issue, and the shipping label

•Send them to us at hey@reformly.com within 5 days of delivery

Once we’ve reviewed it, we’ll send you a free replacement right away!

Non-Returnable Items

Products that meet the following criteria cannot be returned:

Pre-ordered productsThese are items purchased in advance before they are officially available or shipped. Because they are reserved specifically for you and often processed in advance, pre-orders are not eligible for returns.

Used products or items not in original conditionItems must be unused and returned in their original packaging to qualify.

Promotional itemsOrders placed under special promotions (e.g., Buy One Get One Free) may only be returned up to a maximum of 3 units

Digital products are not eligible for return, including:

•App subscriptions and digital access

•Any activated or used subscription

•Promotional or discounted subscription plans

Reformly App (Digital Products)

Cancellations

You may cancel your subscription at any time through your device’s settings:

•App Store (iOS)

•Google Play Store (Android)

•Or directly inside the app

Once canceled:

•You will not be billed for the next billing cycle

•Your access will remain active until the end of your current billing period

Refunds

Because the Reformly App is a digital product, all purchases are considered final and non-refundable.

This is because access to the platform and content is granted immediately upon purchase.

Refunds are not available for:

•Completed billing periods

•Subscription renewals

•Partial billing periods

•Promotional or discounted plans

•Subscriptions where access has already been granted or used

Access After Cancellation

After canceling your subscription:

•You will continue to have full access until the end of your current billing period

•Once that period ends, your subscription will expire and will not renew automatically

Thank you for choosing Reformly. We appreciate your trust and are committed to making things right if anything goes wrong.

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