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At Craighill, we strive to ensure your satisfaction with every purchase. Our return policy is designed to be fair and straightforward.

Return Eligibility

•Our return window is 30 days from the date of purchase.

•Items must be unused, in original condition, and in their original packaging.

•Gift cards are non-refundable.

Return Process

We use Loop Returns to manage our return process. To initiate a return:

•Visit our returns portal at https://craighill.loopreturns.com/#/ .

•Enter your order number or other valid proof of purchase.

•Follow the prompts to complete your return request and generate your return label.

Refunds

•Once we receive and inspect your return, we'll notify you via email of its status.

•Approved refunds will be processed within 2-5 business days to your original payment method.

Exchanges

If you need an exchange, please contact us at support@craighill.co .

Gifts

•If you received a gift, you'll receive store credit for the value of your return.

Shipping

•We use Loop Returns to manage our return process because it is the easiest and most straightforward way for us to guarantee that we receive your item back safely and can add it back to our inventory properly.

If you prefer to send the item back yourself, you can mail it to: 1205 Manhattan Avenue, Suite 2-3-3, Brooklyn, NY 11222.

•Customers are responsible for return shipping costs, which are non-refundable.

•For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

For any inquiries about returns or refunds, please contact our support team at support@craighill.co . This policy is subject to change without notice. For the most current version, please check our website FAQ .

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