Patagonia Men's Light & Variable Jacket - Weathered Stone

SHIPPING PROVIDERS -

Teskey’s partners with FedEx, UPS and the United States Postal Service (USPS) to ship your domestic package, and FedEx International and DHL to ship your international packages. You'll receive a shipping confirmation e-mail that will confirm which carrier was used and your tracking number for your order after the label has been created.

FedEx/UPS Domestic Shipping - Typically delivered in 2-4 business days after processing your order. (Processing times vary depending on your order, but typically take 24-48 hours from time order is placed). FedEx/UPS picks up from our location once per day in the afternoons so please allow up to 24 hours for your tracking information to update. You can track your package by clicking the tracking number on your confirmation email. Any shipping address that includes a P.O. Box will be shipped via Fed Ex/UPS who will then hand off to the USPS to finalize delivery (adding 5-10 days to delivery time).

USPS Shipping - Typically delivered in 5-10 business days after processing your order. At its discretion, USPS will attempt one to two deliveries. If someone is not present to accept the package, USPS may decide not to leave it at the designated address and the package may be held for pick up at your local post office or returned to sender. If your package is not left at the designated address, please contact your local post office for details.

FedEx International and DHL International Shipping - Delivery times vary by carrier and location.

FREE SHIPPING -

Orders over $75 are eligible for FREE U.S. SHIPPING (with standard exclusions) to be shipped via the most economical service available . Free Shipping will always apply ONLY to the Contiguous 48 States, international orders are not eligible for Free Shipping. Free shipping orders will be sent via the most economical shipping option available for your location which in some cases could delay your order by up to 7 business days. If you have special circumstances regarding package delivery, please give us a call to place your order over the phone so that we can help you choose the best option for you. Choosing FREE SHIPPING may cause a delay in your delivery.

Standard Exclusions for All Promotions -

Saddles, Trophy and Awards, Clearance, Sale Items, certain Home Decor items, Animal Health items, any liquid or semi-liquid products, “Second” Ropes, Saddle Pads, Used Tack, Sale Barn Items, The Tight Turn Flex Barrels, The Priefert Fully Retractable Barrel (set of 3), The Pole Bending Bases or any of the Roping Dummies.

Our promotions also exclude oversized items (or large quantities) that would require a box bigger than 12"x12"x12" to ship.

SHIPPING TIMEFRAMES -

Standard Shipping - If you choose a standard shipping class (FedEx Ground, UPS Ground) the shipping timeframe will be calculated after a 1-2 business day processing time frame has been completed (3-4 business days during November and December) . Actual processing times may vary depending on item availability. In addition, our shipping department is closed on Saturday and the store is closed on Sunday. If you place your order before 1pm on a regular business day (Monday through Friday), your order should begin processing that day. If you place an order on a holiday, Saturday or Sunday, or after 1pm on a regular business day, your order will begin processing the following business day (after 1pm Friday will process on Monday). Our warehouse does not ship packages on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day. Other days may be added to this list as we are informed from our shipping providers.

Approximate shipping transit times (in business days) via FedEx or UPS:

Express Shipping - When an express shipping option is selected, the order will be assigned top priority so that it will ship out in the time slot requested. However, any order placed after 1pm WILL NOT be processed until the following business day and any orders placed after 1pm Friday WILL NOT process until the following MONDAY, please keep that in mind when selecting your shipping option.

Please be aware that Saturday delivery could have additional charges or may not be available in all areas which could delay your order.

SHIPPING CHARGES -

Shipping rates are based on weight and the size of the box required and are subject to change depending on size/weight of combined items in a single order and delivery destination.

We reserve the right to adjust shipping charges as necessary, but will contact you with any changes that require additional funds. Additional shipping charges may apply to heavy liquids and larger sized items. Oversized packages (larger than 12" x 12" x 12") may require additional shipping charges based on prevailing rates. Some roping dummies and larger art pieces will require additional fees due to the freight services required for delivery. You will receive a call to discuss the options and update payment information.

ENVIRONMENTAL IMPACT -

In an effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box and may not include a packing slip.

ADDRESS CHANGES -

As you checkout you will be required to verify your shipping address. Once you confirm that the address is correct and process your order we cannot change the shipping address on the original order however, we can cancel this order and place it again for you. If your address is not correct, give us a call and we can help you with this. If we are not contacted to cancel your order before it is processed, we cannot guarantee that it can be changed.

SECURITY -

Teskey’s reserves the right to hold any order for a security review. If your order is affected, you will be notified and asked to send in your Photo ID and a photo of the front of the credit card used. We DO NOT need the entire card number only the last 4 digits, so please use your ID to cover the other numbers so that your card number is protected as shown. (This is information already in our system, we are only verifying that you have the card & ID in hand, and that it matches.)

In an effort to safeguard our customers and ourselves, Teskey’s will no longer accept credit cards for orders over the phone. If you call your order in to us, we may send you an invoice for you to complete at your convenience.

ORDER PROTECTION -

Teskey’s offers Order Protection on all online orders placed through our website. Order Protection provides protection for shipments that are lost, broken, stolen, or not delivered. Order Protection is automatically added at checkout for your convenience, but can always be removed before you finalize checkout. If you have elected to purchase order protection and have a package that did not arrive satisfactorily, you can file a claim here . You will need your order number and the email address used in the ordering process. Visit Order Protection's Website for more information.

Claims can be filed at claims.orderprotection.com and must be filed within 30 days of the loss, theft, or damage. Damaged items must be claimed within 15 days of delivery. Claims may require photos of the item and packaging, and customers may need to fill out an online notarized incident statement.

In the event that Order Protection is declined, Teskey's cannot accept any responsibility for the loss, theft or damage of your package and cannot refund the order. Any issues with your package will need to be addressed with the carrier directly.

LOST OR UNDELIVERED PACKAGES -

Teskey's cannot be held responsible for failed deliveries. Once the package leaves our facility we have no control over the delivery of your items. If you have declined the order protection on your order, you will need to contact the shipping provider to file a claim. Click Here to file a claim with FedEx . Click Here to file a claim with UPS. File a claim with DHL here.

DAMAGES & SHORTAGES -

In the event that your package arrives damaged, immediately contact the delivering carrier and save all packing material for inspection. If possible take photos of all damage and email to shipping@teskeys.com as soon as the package is received.

Damages and shortages must be reported to Teskey's within 72 hours of delivery in order to be replaced.

REFUSED/UNDELIVERABLE SHIPMENTS -

If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Teskey’s reserves the right to retain the original shipping/handling fee and to require additional payment for costs we incur related to the return of the undeliverable packages or merchandise to us before reshipping.

IN-STORE PICK UP -

If you select In-Store Pick Up as your fulfillment method, your order will be ready within 24 to 48 business hours. You will receive two (2) emails. The first is just a confirmation that we received your order and will signify the start of our processing time. The second email is an email notifying that your order is ready. Please wait for this second email before attempting to pick up your order. If you arrive before you receive this second email, your order may not be ready.

Your order will be held for 30 days after fulfillment. After this time if the order has not been picked up, it will be returned to inventory and you will be refunded.

DROP SHIPPING -

Drop-ship items are shipped directly from the vendor. The delivery of your items could take from 7-14 business days after processing your order. Drop-shipping is not available for APO/FPO or P.O. Box addresses. Expedited shipping is not available. Promotion codes, including discounts and free shipping codes may not apply. Drop-ship items may not have tracking information available.

INTERNATIONAL ORDERS -

Duty and Customs fees for your order will be charged by FedEx or UPS when your order enters your country. We have no control over these costs and in some cases when a small quantity has been ordered these charges may exceed the actual cost of the goods. If you wish to cancel your order please call Customer Support at 888-955-2955 immediately. For further information on import Duty Charges please contact your local FEDEX or UPS office.

Unfortunately, at this time we are not able to accept returns or exchanges for international orders.

Please note: Many countries, particularly Australia and New Zealand, have stringent regulations that restrict the import of used animal equipment (including saddles, tack, horse blankets, etc.) to prevent the spread of animal diseases. These items often require specialized, government-certified cleaning and documentation that our facility is not equipped to provide.

To comply with international law and protect global biosecurity, we are unable to ship any used, pre-owned, or consignment items to addresses within these countries. Specifically Australia and New Zealand, but could include other countries as we become aware of them.

Any international order to these countries containing a restricted item may have those items canceled, and a full refund will be promptly issued. We apologize for the inconvenience.

Other NEW items have also been restricted from clearing customs recently, and are being returned to us. If there is a problem with your item going through customs, we are not responsible for the shipping charges to return the items, and your refund will not include those charges.

If you have any questions about this policy or items that might be affected, please contact us before placing your order.

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Customized Products Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at teskeys.master@gmail.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at teskeys.master@gmail.com and send your item to: 3001 West Interstate 20, Weatherford TX 76087, United States.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: 3001 West Interstate 20, Weatherford TX 76087, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.