Parker Curved Sofa

Rosenwood Shipping policy

Currently, we do not ship internationally

At Rosenwood, We are committed to providing fast, reliable shipping services to our customers. This policy outlines our shipping methods, costs, timeframes, and terms to ensure transparency and customer satisfaction.

1. General Shipping Information

1.1. Shipping Locations: We currently ship within United States

1.2. Processing Time:

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be extended.

– Orders placed before 5:00 PM GMT on business days are processed the same day

– Orders placed after 5:00 PM GMT or on weekends/holidays are processed the next business day

– Processing time is 1-2 business days before shipment

Transit time (Delivery Time):

3 –5 Business days

Once your order has been processed and shipped, delivery usually takes between 3–5 business days

Estimated delivery time based on customer locations

All destinations: 4-7 business days

1.3. Shipping Carriers:

We use reliable carriers, including UPS and FedEx, and other reputable courier services, depending on your location and the shipping option selected.

2. Shipping Rates and Delivery Times

2.1. Domestic Shipping (United States)

Free Shipping: We offer free shipping for all products within the United States

(everything is free shipping, no matter what the price or what the product).

Please note: We do not ship internationally. We only ship within United States.

3. Order Tracking

3.1. Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this information to track your order through the carrier’s website.

3.2. Lost or Delayed Shipments: If your tracking information shows no updates for 10 business days, please contact us at contact@rosenwoodcollection.com and we will assist you in locating your package.

4. Shipping Issues and Delays

4.1. Delivery Delays: While we strive to meet estimated delivery times, delays can occur due to unforeseen circumstances such as weather conditions, carrier issues, or customs processing. Steptaller is not responsible for such delays.

4.2. Incorrect Addresses: Please ensure that your shipping address is correct before finalizing your order. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

4.3. Returned Packages: If a package is returned to us due to an incorrect address, failure to collect, or refusal, we will contact you to arrange redelivery. Additional shipping charges may apply.

5. Damaged or Missing Items

5.1. Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your package at contact@rosenwoodcollection.com with photos of the damage. We will work with you to resolve the issue, which may include a replacement or refund.

5.2. Missing Items: If your order is missing items, please reach out to us immediately, and we will investigate and correct the issue as quickly as possible.

6. Order Cancellations and Changes

6.1. Order Changes: Once an order has been placed, we are unable to make changes to the shipping address or items. Please double-check all details before confirming your order.

6.2. Order Cancellations:

If you need to cancel an order, contact us as soon as possible. Orders that have already been shipped cannot be canceled, and you will need to follow our return process once received.

Contact Information

For more information contact us:

Address: 24 E Fletcher Ave, Tampa, Florida, 33612, United States.

Phone: (+1) 844 838 9262

Mail: contact@rosenwoodcollection.com

Contact us page: https://www.rosenwoodcollection.com/pages/contact

We typically respond within 1 business day.

Contact - Rosenwood Collection - Checkout

Rosenwood Returns and Refund Policies

At Rosewood, this policy outlines our shipping methods, costs, timeframes, and terms to ensure transparency and customer satisfaction.

Eligibility for Refunds:

Refunds are available for items returned within 30 days of the delivery date.

To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

Proof of purchase, such as an order confirmation or receipt, is required to process a refund.

Non-Refundable Items:

Custom or personalized items

Sale items or items purchased with a discount code

How to Request a Refund:

Contact Us: To initiate a refund, please contact our Customer Service team at contact@rosenwoodcollection.com with your order number and reason for return.

Return Instructions: We will provide you with return instructions, including the shipping address for returning your item.

Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or an error was made on our part. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Processing Your Refund:

•Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

•Approved refunds will be processed within 5 business days, and a credit will automatically be applied to your original method of payment.

•If your refund is delayed or missing, please check with your bank or credit card provider, as it may take additional time before your refund is officially posted.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will arrange for a replacement or refund at no additional cost to you.

Exchanges:

Yes, we accept exchanges for items in new condition. If you would like to exchange an item, please contact our support team for detailed instructions.

For more information contact us:

Address: 418 Broadway, Ste 8701 Albany, NY 12207

Phone: (+1) 844 838 9262

Mail: contact@rosenwoodcollection.com

Contact us page: https://www.rosenwoodcollection.com/pages/contact

Contact - Rosenwood Collection - Checkout