Paper Planes Essentials Multicolor 3-Pack Tees

Thank you for shopping with ONENESS.

Please review the following information regarding order processing, shipping, and delivery.

Order Processing

Orders are processed Monday through Friday, excluding weekends and holidays.

Processing times may vary during product launches, promotional events, holidays, or periods of increased order volume. Orders are processed as quickly as possible in the order they are received.

Once an order has been submitted, we cannot guarantee changes or cancellations.

Shipping

Shipping rates and available delivery methods are calculated at checkout based on the destination and selected service.

Estimated delivery dates are provided by the shipping carrier and are estimates only. ONENESS does not guarantee delivery dates and is not responsible for delays resulting from carrier operations, weather, customs, or other circumstances outside our control.

Risk of loss and title for purchased items pass to the customer upon delivery to the shipping carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

ONENESS is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping information. If a package is returned to us due to an undeliverable address, additional shipping charges may apply before the order can be reshipped.

Tracking Information

Tracking information will be provided via email once your order has shipped.

Please allow the carrier time to scan and update tracking information after the package has been accepted into its network.

Delivered, Lost, or Damaged Packages

If your tracking indicates that your package has been delivered but you are unable to locate it, we recommend contacting the shipping carrier and checking with neighbors or other members of your household before contacting us.

Claims for lost or damaged shipments may require cooperation with the shipping carrier’s investigation process. ONENESS will assist when reasonably possible but is not responsible for packages confirmed as delivered by the carrier.

Multiple Orders

Orders are processed individually and cannot be combined after they have been placed.

International Orders

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for complying with all applicable import regulations in their destination country. ONENESS is not responsible for packages delayed, refused, or returned by customs authorities.

Product Packaging

Manufacturer packaging, including shoe boxes, is intended to protect the product during shipping and storage. Minor cosmetic wear to packaging may occur during transit or handling and does not constitute a product defect. ONENESS cannot guarantee collector-grade packaging.

Questions

For questions regarding an existing order, please contact our Customer Service team through our Contact page. We will respond as promptly as possible during normal business hours.

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We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return or exchange, click here.

If your return or exchange is accepted, we’ll send you instructions on how to create a return label and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any questions at info@onenessboutique.com .

ReturnsRefunds for returns are given in the form of store credit. Customer is responsible for return shipping costs. All returns are subject to a 10 % restocking fee , which covers credit card processing, administrative, and labor costs. All costs associated with returns are shown in the return/exchange portal prior to customer submitting the request.

ExchangesCustomer is responsible for costs to ship the item back to Oneness, and cost to ship new item back to customer. All costs associated with exchanges are shown in the return/exchange portal prior to customer submitting the request.

Order Cancellation Once an order is placed, you will receive an order confirmation via email. On items that are not Final Sale, there is a "cancel your order" button in the order confirmation email that you may use in the first 6 hours. Alternatively, you may cancel your order by emailing an order cancellation request to info@onenessboutique.com at any time prior to the order being shipped. In cases where payment has been captured and/or the order has been packaged and placed in outgoing shipping, there will be a 5% restocking fee to cover credit card processing and administrative fees.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.We cannot accept returns on sale items or gift cards. All sales of special release items (i.e. any product with a release/launch date anywhere online or in the product description on our site), Items that state they are not eligible for return in the product description, items marked down on our website, items discounted via use of a discount code, and anything else marked FINAL SALE are nonrefundable, i.e. unable to be returned, exchanged, or canceled for any reason other than the receipt of a damaged/defective/incorrect item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via store credit within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@onenessboutique.com.

International Customers: Begin your return by emailing info@onenessboutique.com the details associated with your request. Please read below for terms.

The customer is responsible for paying all shipping costs, unless the item is being returned because of a Oneness fulfillment error.

Any products returned to our facility without prior contact being made via our online return portal, or to a Oneness retail associate or store management will not be honored; product will be restocked into our inventory and NO REFUND WILL BE PROCESSED. Again, any 'blind' returns shipped to our facility without prior contact made to our facility WILL NOT BE HONORED.

All customers agree to our refund & returns policy once they visit onenessboutique.com. Oneness is legally covered by having this page visibly linked at the footer of every page of onenessboutique.com.

All shipping fees are non-refundable , including original shipping and return shipping.

THE USE OF ANY ROBOT, SPIDER, OR OTHER AUTOMATIC DEVICE OR SOFTWARE IN CONNECTION WITH THE SERVICES IS STRICTLY PROHIBITED. IN THE EVENT WE REASONABLY DETERMINE THAT ANY ORDER OR ATTEMPTED ORDER WAS MADE BY OR THROUGH USE OF ANY ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE HAVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO DENY OR CANCEL ANY SUCH ORDER, TO REFUSE TO ACCEPT ANY RETURNS OR OFFER REFUNDS, AND/OR TO CHARGE RESTOCKING FEES. 5% FEE ON ALL CANCELLED ORDER REQUESTS.

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