Pacific Romper

Shipping PolicyWe know your money and time is valuable and want to make sure your order is shipped and received in a timely manner. We choose to ship all orders with UPS or USPS.

Delivery Methods UPS offers:Economy: Delivery within 5-8 business days from date order charged. Standard: Delivery within 3-5 business days from date order charged.

Shipping TimelineWe try our best to ship out your orders within 1-2 business days, but with high volume of orders it may take up to 72 hours. Therefore, if you urgently need your order by a certain date and time, you can always select Expedited shipping at checkout.

Any order placed after 11:00 am will be shipped the following business day.

*Domestic shipping only.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at OpalTides@outlook.com . Please note that returns will need to be sent to the following address: 2425 S. Bay Ave, Sanford, FL 32771.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at OpalTides@outlook.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at OpalTides@outlook.com.

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