Oxy Powder & Refills

We ship orders within 1-3 days of receiving orders. If you have an issue with your order such as damaged or lost orders please contact us at hello@shopthegoodfill.com. We are happy to help. Unfortunately, we are not responsible for shipping delays caused by carriers.

ORDER PROCESSING:Please allow 1-2 days for your order to be processed. You'll receive an email within this time to let you know when your order is on its way to you.STORE PICKUP:Orders can be picked up daily during normal business hours. An email will be sent when your order is ready for pickup.

LOCAL DELIVERYLocal delivery is available for addresses within 100 of our two Nashville stores. Orders placed before 4 pm during store hours will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information as well as a text from Roadie.

FLAT RATE SHIPPINGOrders are generally shipped within 1-2 business days using USPS or UPS. At this time, we do not ship outside the United States. DOMESTIC SHIPPING RATES AND ESTIMATES:For calculated shipping rates: Shipping charges for your order will be calculated anddisplayed at checkout. Free shipping is available for orders over $75.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or credit.

To be eligible for a full refund, your item must be in the same condition that you received it, unopened and in new condition. You’ll also need the receipt or proof of purchase. Exceptions for refills are listed below.

To start a return, you can contact us at hello@shopthegoodfill.com for online orders . If your online return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Upon receiving your returned items we will issue you a refund to your original payment method minus the cost of the return shipping label.You can always contact us for any return question at hello@shopthegoodfill.com . We are dedicated to ensuring customer satisfaction and always want to know ways we can improve our product offerings.

Online Order Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the cost of return shipping. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damages and other issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order arrives damaged, you have 14 days to notify us to receive a replacement. Please take photos if possible, as this assists us with insurance claims.

Exceptions and non-returnable items Certain types of items cannot be returned to us such as personal care goods, beauty products and other liquid refills. Please get in touch if you have questions or concerns about your specific item and we will evaluate refunds or store credits on an individual basis.Unfortunately, we cannot accept returns on sale items or gift cards.

RefillsWe know it can be difficult to try new personal care products, so we offer our soaps and many other refill products in sample or trial sizes so that you can try them out. When shopping in-store, we encourage customers to purchase products initially in small quantities to try before committing to large quantities.

People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.

Exchanges The fastest way to ensure you can purchase a new item or replacement is to return the item you have. Once the return is accepted, make a separate purchase for the new item unless a staff member states otherwise.

Incorrect AddressBuyers are responsible for reshipping costs due to incorrect addresses.

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