Out and About Berry

Poppy & Peonies offers free shipping on orders over $150 (before tax and after discounts), valid for Canadian and US orders only. Free shipping is not applied to international orders.

Please note that Poppy & Peonies is not responsible for shipping delays once your order has left our warehouse and is in the hands of the courier. We ship Monday through Friday (excluding weekends and holidays), and orders typically take 1-7 business days to process. Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.

If a package is marked as delivered by the courier to the correct address as per the tracking information you receive, Poppy & Peonies cannot accept responsibility for any loss. Unfortunately, we do not offer replacements or refunds for orders confirmed as delivered. We recommend reaching out to the courier directly for further assistance.

In the event that your order is undeliverable or returned to sender due to inaccurate or incomplete shipping information, please note that shipping fees are non-refundable.

Please note: Customers are responsible for all duties and taxes on international shipments.

Items must have original tags attached, and return requests must be initiated within 30 days of your order’s ship date to be eligible for a return or exchange.

The following Items are not eligible for return or exchange;

•Gifts with Purchase

•Original Shipping Charges

•Egift Cards

•Items discounted by 30% or More

•Items that are not purchased directly through our website

To start the Return/Exchange process, please click here.