Orla Sofa

Refund policy 1. Eligibility for Returns Items may be returned within 30 days of delivery. To qualify for a return, products must be in their original, unused condition and packaged in their original materials. If you no longer have the original packaging, it is the customer's responsibility to provide suitable alternative packaging. Items must also be in pristine condition, meaning they have not been used, washed, or show any signs of wear. Custom or made-to-order items are not eligible for return unless they arrive damaged or defective. 2. How to Initiate a Return Please contact our customer service team jake@unionhomefurniture.com or call us at 847 810 0026 to initiate a return. Include your order number and details of the item you wish to return. We will provide you with a return authorization and instructions for shipping the item back. 3. Return Shipping Customers are responsible for return shipping costs unless the item is damaged or defective. In case of Damage and Defects please refer to the Damages Policy. 4. Refund Process Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and applied to your original payment method within 5-10 business days . 5. Damaged or Defective Items If your item arrives damaged or defective, please notify us within 48 hours of delivery. We will facilita…