Oreo Cinnamon Bun (Canada) 261g

Here at Candymail we ship Worldwide from our UK based warehouse.

There are in some circumstances suspensions of shipping to certain locations from time to time.

Shipping is calculated at the checkout

USA Shipping

We use DHL Express Worldwide, which is fully tracked and insured.

Delivery is usually 1-3 working days from dispatch.

Fully tracked Delivery

Control your Delivery

International Deliveries are fully insured 100% Guaranteed against damages and Breakages

Ireland Shipping

Upto 30kg Shipping By DHL Economy Express

Delivery is Usually 1-3 Working Days

CUSTOM CHARGES/DUTY

USA

We strongly recommend that you check with your local customs agency before placing your order. This is just to make sure you are aware of any customs fees, restricted items or maximum order values.

As customs guidelines can vary from country to country, it is always better to check before you order to avoid any unexpected delays. Please note that delays caused by time that your order spends in customs are not included in our delivery timings

It is our customers responsibility to pay for their custom charges for importing our products into any country should there be a charge. We will not accept any reverse custom charges. If any customers reject the parcel due to the custom charges and the parcel is returned to us we will NOT refund any customer their shipping cost.

On July 30, 2025, the USA published the Executive Order "Suspending Duty-Free De Minimis Treatment For All Countries". According to this decree, all shipments of goods by business customers arriving in the USA from August 29, 2025, 00:01 (Eastern Daylight Time) will be subject to import duties.

In addition to the elimination of the previous duty-free threshold of 800 USD, this Executive Order also entails numerous procedural changes and regulations for the postal shipment of goods. These changes affect all postal companies worldwide that hand over shipments to the American postal service (United States Postal Service - USPS) via postal processes.

The U.S. Customs and Border Protection and USPS are currently still working out the exact processes and regulations for how postal shipments will be handled in the future. Key questions currently remain unanswered, in particular how and by whom the customs duties are to be collected in the future and how the data is to be transmitted to the US customs authorities.

Until new processes are established, most postal carriers like Royal Mail, Bpost, PostNL, DHL, Correos, and Colissimo are forced to temporarily suspend the dispatch of goods-carrying shipments to the USA and the US customs territory of Puerto Rico as of the end of August 25, 2025.

EU

EU Customers: All orders under €150 will be delivered with no extra charges. Prices shown are inclusive of VAT. Shop without any nasty surprises!

Orders over this amount will incur extra VAT at customs so it is best to keep order values under this amount.

It is our customers responsibility to pay for their custom charges for importing our products into any country should there be a charge. We will not accept any reverse custom charges. If any customers reject the parcel due to the custom charges and the parcel is returned to us we will NOT refund any customer their shipping cost.

A Note About Chocolate

Purchasing chocolate or confectionery destined for countries with hot climates is done so at your own risk.

UK Shipping

Due to high order volumes please allow an extra 1-2 days for processing!

We aim to ship all orders placed by 2pm (Monday-Friday) on the same day wherever possible.

All orders after this time or in very busy periods may take 1-2 days longer. If you have order a pre-order within your order please refer to the product description for expected delivery timescales.

Orders containing Pre-Order items are shipped together. Please consider placing seperate orders to not delay your other items.

We are currently receiving a large number of orders over weekends so there may be a an extra day needed to process orders from Sunday’s and Monday’s.

Standard is charged at £3.99. Available on orders upto 1kg. Deliveries usually take 2-3 working days however in some instances this may take longer. Deliveries are made by Royal Mail between 8am and 9pm and can arrive over the weekend but not guaranteed.

•Express (upto 2kg) is Charged at £4.99. Available on orders upto 2kg. Deliveries usually take 1-2 working days however in some instances this may take longer. Deliveries are made by Royal Mail between 8am and 9pm and can arrive over the weekend but not guaranteed.

•Express (upto 2-10kg) is Charged at £5.99. Available on orders upto 2kg. Deliveries usually take 1-2 working days however in some instances this may take longer. Deliveries are made by DHL between 8am and 9pm and can arrive over the weekend but not guaranteed.

•Express (2kg - 30kg) is Charged at £5.99. Available on orders upto 30kg. Deliveries usually take 1-2 working days however in some instances this may take longer. Deliveries are made by Parcelforce between 8am and 9pm and can arrive over the weekend but not guaranteed.

DPD Next Day Service is charged at £6.99 for Mainland UK Orders. DPD will send a text or email on the morning of Delivery to give you your 1 Hour Delivery Slot. Orders will be delivered the next working day if orders are placed by 2pm (Monday-Friday) Orders placed after 2pm will be processed and shipped on the next working day.

Free Shipping for orders over £49.99 and under 30kg shipped to the UK Mainland. Free Shipping excludes wholesale items. Remove wholesale items from your cart if you wish to have free shipping. Mainland parcel will be shipped on an Express service either RM24 for lighter orders or DHL/DPD for heavier ones. If the order is above 30kg and/or requires more than one parcel extra shipping charges will be incurred. Delivery takes 1-2 Working days in most cases.

Saturday Delivery Order by 2pm Friday for this service. Mainland UK Orders only. Orders will be delivered via DPD. You must choose Saturday delivery at the checkout

Sunday Delivery Order by 2pm Friday for this service. Mainland UK Orders Orders will be delivered via DPD. You must choose Sunday delivery at the checkout.

Northern Ireland Delivery Orders under 2kg will be shipped via Royal Mail timescale is 3-5 working days at £4.99. DHL Express NI Now available for parcels up 15kg for £7.99.

For Further shipping information please visit: https://candymail.co.uk › pages › further-shipping-details

Contact - Candymail UK - Checkout

At Candymail UK, we pack every order with care so your sweets, snacks, drinks, cereals, crisps and mystery boxes arrive safely. Because many of our products are food and drink items, there are some important return conditions to be aware of.

This Returns Policy explains how returns, refunds and replacements work when shopping online at Candymail.co.uk.

60 Day Returns Policy

We offer a 60 day returns policy. To be eligible for a return, items must be returned in their original packaging, unopened, unused and in a resalable condition.

For mystery boxes, all items contained in the mystery box must be returned together, as mystery boxes are purchased as a single complete product. Individual items from mystery boxes cannot be returned separately.

Items must have at least 30 days remaining on their Best Before date when they arrive back at Candymail.

Requests for refunds or replacements after the 60 day period will not be accepted.

This does not affect your statutory rights.

Non-Returnable Items

The following items are not eligible for return unless faulty, incorrectly supplied or otherwise required by law:

Items listed as past Best Before at the time of sale

Items sold as damaged or reduced due to packaging condition

Opened food or drink products

Used or tampered-with products

Mystery boxes where not all original items are returned

Gift cards

Items returned with fewer than 30 days remaining on the Best Before date when received back by Candymail

Items listed as past Best Before and/or damaged at the time of sale are sold on that basis and will not be eligible for return.

Return Costs

Products must be returned at the buyer’s expense unless the return has been agreed in advance due to a fault with the product or an error with the order.

Delivery of the item to the recipient will not be refunded unless required by law or agreed by us in advance.

Once the returned item has been received and inspected, we will contact you by email to confirm whether your return has been approved or rejected.

Refunds

If your return is approved, your refund will be processed back to your original payment method.

Refunds may take up to 10 days to reach your account, depending on your bank, card provider or payment service.

Gift Cards

Gift cards are non-refundable and expire 2 years from the date of purchase.

Candymail UK gift cards are only valid for purchases made on Candymail.co.uk.

Cans and Drinks

We do not replace or refund cans with small dents unless the can is undrinkable.

Small dents, cosmetic marks or light damage to the can do not qualify as damaged goods if the can is still sealed, intact and safe to drink.

We will only consider a refund or replacement where a can is leaking, burst, open, undrinkable or otherwise unsafe.

Pringles, Lay’s Stax and Crisps

Due to the fragile nature of Pringles, Lay’s Stax and other crisps, some chips may break during parcel transit.

We are unable to refund or replace Pringles, Lay’s Stax or other crisps due to broken chips, crumbs or movement inside the packaging, provided the product remains sealed and safe to eat.

Chocolate, Melting and Blooming

We cannot control temperatures during parcel transit. Please be aware of this when ordering from a hot country, during periods of high temperature or if your local area is experiencing warm weather.

Items such as chocolate, candy and other heat-sensitive products may soften, melt or develop “bloom” during transit.

Chocolate bloom can appear as a white or pale coating on the surface of chocolate. This can happen when chocolate is exposed to changes in temperature. Bloomed chocolate is still safe to eat, although the appearance and texture may be affected.

We are unable to accept returns, refunds or replacements for items that have melted, softened or bloomed due to temperature conditions in transit, as transit temperatures are outside our control.

Damaged Packaging

Many imported sweets, snacks, cereals, drinks and confectionery items travel long distances before reaching the UK and then again through parcel networks.

We always pack orders with care, but minor packaging marks can sometimes happen in transit.

We do not refund or replace products solely because of small dents, creases, tears, scuffs or cosmetic damage to outer packaging where the product inside is still sealed, safe and usable.

This includes, but is not limited to:

Small dents on cans

Minor dents or creases on cereal boxes

Light damage to cardboard snack boxes

Cosmetic marks on outer packaging

Minor crushed corners or packaging imperfections

Outer packaging is designed to protect the product inside. Cosmetic damage to packaging does not normally affect the safety or edibility of the product.

Product Information, Ingredients and Packaging

Every effort is made to ensure the accuracy of the product information provided on Candymail.co.uk. However, manufacturers may change ingredients, nutritional information, allergens, dietary claims, recipes and packaging without notice.

Product images may not always show the latest packaging design.

Before consuming any product, please always read the product label for the most current information, especially if you have allergies, intolerances or dietary requirements.

Candymail UK cannot accept responsibility for manufacturer changes or inaccuracies where product information has changed after publication.

Safe Place and Delivery Diversions

We do not accept responsibility for lost parcels where the customer has requested that the parcel is left in a safe place or diverted to another address.

Once a safe place request, delivery diversion or alternative delivery instruction has been made, the customer accepts responsibility for receipt of the parcel.

How to Return an Order

If you wish to return an eligible order, please pack the items carefully and send them back to:

Candymail.co.ukUnit 2-3 Hewett RoadGreat YarmouthNorfolkNR31 0NNUnited Kingdom

We recommend using a tracked delivery service when returning an order, as we cannot take responsibility for returns that are lost in transit.

If items are returned opened, damaged, used, incomplete or not in their original packaging, we may be unable to refund those items unless this has been agreed in advance.

Faulty or Incorrect Items

If goods are faulty, unsafe, incorrectly supplied or not as described, please contact us before returning the item so we can confirm the correct returns process and shipping method.

Please include your order number, photos of the issue and a short explanation of the problem so we can help as quickly as possible.

Helpful Links

Shop sweets, snacks, drinks and mystery boxes at Candymail UK:

https://www.candymail.co.uk/collections/american-candy https://www.candymail.co.uk/collections/american-drinks https://www.candymail.co.uk/collections/mystery-boxes https://www.candymail.co.uk/pages/contact-us

Contact - Candymail UK - Checkout