Orbit Q Series 7-Pattern Metal Thumb-Control Nozzle

Effective Date: 1/31/2026

At Hatchet Hardware®, we take pride in delivering high-quality products straight from our farm to your doorstep. Please review our shipping policy below for important information about processing times, shipping rates, delivery expectations, local pickup, and delivery options.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During peak seasons or high order volume periods, processing times may be slightly longer. We appreciate your patience and support of our small business.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times (after processing):

Standard Shipping (U.S.): 3–7 business days

Expedited Shipping (if available): 2–3 business days

Delivery times may vary depending on your location, weather conditions, or carrier delays.

Domestic Shipping

We currently ship throughout the continental United States.

Please note that we do not ship to Alaska (AK) or Hawaii (HI) at this time.

Orders are typically shipped via USPS, FedEx, or another trusted carrier.

Local Delivery (Our own Truck)

Hatchet Hardware is proud to offer local delivery directly from our store using our own delivery truck. This allows us to serve our nearby community with fresh products and dependable service.

Local Delivery Details:

•Available for select nearby areas based on your delivery address.

•Delivery availability and pricing will be shown at checkout when eligible.

•Orders are typically delivered within 1–2 business days.

•Our team will contact you if scheduling is required.

We love serving our local customers and appreciate the opportunity to deliver Hatchet Farm goods personally.

Same-Day Courier Delivery

For customers who need their items quickly, Hatchet Farm is also proud to offer same-day delivery through trusted third-party courier services.

Same-Day Delivery Details:

•Same-day delivery may be available for select products and nearby delivery zones.

•This option will appear at checkout when available.

•Delivery times depend on courier availability and traffic conditions.

•Additional courier fees may apply and will be calculated at checkout.

•Same-day courier delivery is limited to orders weighing 300 lbs or less.

•Oversize or bulky packages are not eligible for same-day courier delivery.

Same-day courier delivery is a great option for last-minute needs or gifts.

Local Pickup

Hatchet Hardware is proud to offer free local pickup for customers in our area at any of our stores to save on shipping. If local pickup is available for your order, you will see the option at checkout.

Local Pickup Details:

•Pickup orders are typically ready within 1–2 business days.

•You will receive an email notification when your order is ready for pickup.

•Pickup instructions and location details will be provided in the confirmation email.

•Please bring your order confirmation when arriving to collect your items.

If you have questions about pickup timing or availability, please contact us at support@hatchethardware.com .

International Shipping

At this time, HatchetFarm.com does not offer international shipping. We hope to expand in the future.

Shipping Confirmation & Tracking

Once your order ships, you will receive an email containing your tracking number. Tracking information may take up to 24 hours to update once the carrier receives the package.

Lost, Stolen, or Delayed Packages

Hatchet Hardware is not responsible for lost or stolen packages once marked as delivered by the carrier.

If your package is delayed or missing, please contact the shipping carrier directly first. You may also reach out to us, and we will do our best to assist.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery.

Please include:

•Your order number

•A description of the issue

•Photos of the product and packaging

Email us at: support@hatchethardware.com

We will work quickly to resolve the problem.

Returns & Refunds

For information regarding returns and refunds, please refer to our Return Policy page.

Contact Us

If you have any questions about shipping, delivery, or pickup, feel free to contact us:

Email: support@hatchethardware.com

Website: HatchetFarm.com

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Return/Exchange Policy

Our mission is to ensure your utmost satisfaction with every purchase. If you are unsatisfied, we offer a hassle-free return/exchange process for eligible items. As advocates of customer satisfaction, we have the utmost regard for delivering exceptional service at Hatchet Hardware®. Notwithstanding anything stated in this Return/ Exchange Policy, Hatchet Hardware® retains the right to individually evaluate and process each return or exchange.

•Most items can be returned within 30 days of purchase if they’re in new and unused condition and you have the original sales receipt. If you can’t find your receipt, we can still process the return if it can be verified under your ACE Hardware Rewards number, or the debit/credit card used to make the purchase. We will not issue a refund for a cash purchase without a receipt – no exceptions.

•Purchases made with a Merchandise/Store Credit or Hatchet® Hardware /ACE Hardware gift card will be refunded as a Merchandise/Store Credit. We may require registration of the Store Credit, which can be done quickly. Please bring a valid driver’s license or government-issued photo identification for registration.

Non-Refundable Items: There are a few items for which we cannot accept returns, regardless of whether you have the receipt. They are as follows:

•Power tools, hand tools, and items sold without a package that can be used and returned. This includes but is not limited to items like jack posts, ladders, hand trucks, dollies, hammers, shovels, bolt cutters, screwdrivers, cut wire/chain, and electrical supplies such as circuit breakers, jump starters and cables, outlets, light bulbs, etc

•Loose Hardware (nuts & bolts, etc.);

•Trading Cards;

•All key purchases are non-refundable. If a key we cut does not function properly, please bring it back to our store) within 7 days, and we will remake it for you;

•Seasonal or weather-related items such as Christmas trees, decorations, sleds, ponchos, snow shovels, rakes, generators, ice melt, snow throwers, heaters, pumps, lanterns, garden tools, mowers, grills, and similar products and gas-powered equipment;

•Bathroom products, such as plungers, plumbing snakes, and opened toilet accessories such as toilet seats and flappers;

•Clearance and Discontinued items, and Jewelry, Special orders, Gift cards, Books, Plants, and Paint;

•Items that have been opened, used, damaged, rusted, or soiled;

•We will not make any exceptions to accept any return or exchange for any items sold with the following label on an item and/or receipt, “DUE TO THE UNIQUE NATURE OF THIS PRODUCT, THIS ITEM IS NOT RETURNABLE.”

•To ensure fairness in our return process, we require that items be returned in the same condition as when they were purchased. This condition helps us provide the best service to all our customers, and we reserve the right to deny any returns that do not meet this requirement.

•We stand behind our commitment to excellence if you receive a defective item. We do not provide refunds in such cases but will gladly replace the defective item with an identical one, if available. Bring the original receipt within 30 days of purchase, and we will do our best to ensure you receive a fully functional replacement.

Gloves and hats are final sale and cannot be returned or exchanged. Any other apparel can be returned/exchanged within 7 days of purchase. To process the return or exchange, the apparel must be in new, unused condition, with all appropriate tags attached. Remember to bring the original sales receipt!

•All the above also applies to online orders. A 15% restocking fee will be applied for any returned item purchased online that we do not carry at our store.

Bag Tax is final: We charge a non-refundable tax of $0.05 on all single-use bags, including paper bags, whenever mandated by county or city. This tax promotes environmental preservation by encouraging customers to forego using a bag whenever possible.

•Generators and outdoor equipment must follow manufacturer return policy.

•Returns of chlorine containers are limited to a maximum of 6 quantities per transaction per day.

A manufacturer’s warranty supersedes all other warranties, expressed or implied and Hatchet Hardware® provides no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. Any implied warranties that are required by law shall be limited in duration to the terms of the express warranty provided by the manufacturer unless otherwise required by law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the foregoing limitation may not apply to you. In no event shall Hatchet® Hardware be liable for incidental or consequential damages, even if such damages are a direct result of Hatchet® Hardware’s negligence. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. The manufacturer’s warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

Merchandise/Store Credits Issued by Hatchet Hardware®: Merchandise/store credit issued by Hatchet® Hardware for any returns are subject to the following conditions;

•Merchandise/store credit issued by our store shall expire five (5) years from the date of issuance.

•After the expiration of the five years, the merchandise/store credit will no longer be valid and cannot be redeemed for purchases;

•The cardholders are responsible for ensuring the merchandise credit utilization within the specified timeframe;

•Hatchet® Hardware shall not be liable for any loss or inconvenience caused due to the expiration of the merchandise/store credit;

Contact - Hatchet Farm - Checkout