Option 2 - Cush Spring Seat

OUR SHIPPING POLICY

HOW CAN I TRACK MY ORDER?

Once your order has been successfully placed, you will receive an order confirmation email. When your order ships, you will receive a separate shipping confirmation email that includes your tracking number and shipment details.

IN-STOCK ITEMS

In-stock items typically ship within 2-5 business days after payment is received and processed.

CUSTOM ORDERS

The following items are considered custom orders: Fenders, Frames, Hardtails, Hardtail Kits, Invader Wheels, Kicker Kits, Panhead Covers, Seats, Springers, Sprockets, and Swingarm Kits.

Custom order production time is generally estimated at 6–8 weeks from the date payment is received, with additional time required for chrome finishes. Production times for custom orders are estimates only and are not guaranteed.

If you need a product by a specific date, please make backup arrangements and do not rely on an estimated delivery date. Production time does not include shipping transit time.

Once a custom order has been placed and entered into production, no changes may be made to the order. There are no returns, cancellations, or refunds on custom orders or custom motorcycle builds.

If production delays extend significantly beyond the estimated timeframe, we will contact you with updates. Please ensure your customer account includes a valid email address and daytime phone number.

Led Sled Customs business hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, USA. We are closed on weekends and major holidays. Online orders placed late Friday afternoon through Sunday evening will begin processing on Monday.

INTERNATIONAL SHIPPING

Customers shipping orders outside the United States are responsible for all import duties, taxes, VAT, customs fees, and any other related charges required by their country or shipping provider.

Customers must be available to receive their shipment and prepared to pay all applicable fees. Any changes in international shipping rates, carrier limitations, customs delays, or additional third-party transport charges are the sole responsibility of the buyer. Led Sled Customs is not responsible for these fees or delays.

All transportation and shipping charges must be paid in full prior to shipment. A valid daytime phone number is required for all international orders.

Contact - Led Sled Customs - Checkout

ORDER TERMS, RETURNS & CANCELLATIONS POLICIES

Combining Multiple Orders

Orders are processed as they are received and cannot be held and combined with other orders. If you need to make additions or alterations to an existing order, please contact us as soon as possible. We will make our best effort to meet your request but cannot make guarantees.

Taxes

Led Sled Customs collects Ohio State Sales Tax on orders shipped to addresses within Ohio only. All international taxes, duties, customs fees, VAT, and any other import-related charges are the sole responsibility of the buyer.

Resale

Based on our vendor agreements and business relationships, merchandise sold on our website is intended for personal use only and not for resale. We reserve the right to cancel any order that appears to be placed for resale purposes.

Cancellations

Customers have twenty-four (24) hours from the time of purchase to request cancellation of an order. After this period, cancellation requests may not be approved and may be subject to applicable fees.

A $45 cancellation fee applies to eligible order cancellations. There are no cancellations or refunds on custom motorcycle builds or custom-built orders under any circumstances. The following items are considered custom orders: Fenders, Frames, Hardtails, Hardtail Kits, Invader Wheels, Kicker Kits, Panhead Covers, Seats, Springers, Sprockets, and Swingarm Kits.

Returns

All sales are considered final, with exceptions made solely at the discretion of Led Sled Customs. We are always happy to work with our customers when possible, but all returns must be approved in advance through a Return Authorization.

Returns of non-defective items may be accepted within thirty (30) days of purchase at Led Sled Customs’ sole discretion and may be subject to up to a 40% restocking fee. No returns will be accepted after 30 days. Improperly packaged, damaged, worn, installed, modified, or altered items are not eligible for return.

Any modifications made by the customer may void eligibility for return or refund. This includes, but is not limited to, paint, powder coating, sandblasting, spacing adjustments, installation changes, or any labor performed by the customer or their chosen mechanic. Led Sled Customs is not responsible for and will not reimburse any costs associated with customer modifications, labor, or third-party installation work.

If a customer believes a product is defective upon receipt, they must notify us immediately and return the product for inspection. If the product is determined to be defective, we will provide the best resolution at our discretion, including repair, replacement, or refund. If the product is found to be free of defects, the customer is responsible for return shipping costs. If the customer no longer wants a non-defective product, the 40% restocking fee will apply. Please refer to our full Warranty Policy for complete details regarding defective product claims.

Due to the custom nature of most of our products, returns on custom orders are extremely limited and are approved only at the sole discretion of Led Sled Customs. If approved, up to a 40% restocking fee may apply and original shipping costs will not be refunded.

Contact - Led Sled Customs - Checkout