Open Chestnut Media Unit

Fast, reliable shipping across the UK and worldwide. Every order includes full tracking from dispatch to delivery.

UK delivery

Service

Cost

Delivery time

Standard — orders under £39

£5.00

2–4 business days

Standard — orders over £39

Free

2–4 business days

Order cut-off: 12:00 GMT for same-day processing

Handling time: 1–2 business days (Monday–Friday)

Transit time: 1–2 business days after dispatch

Tracking: all UK orders tracked via Royal Mail, Evri or Yodel

International delivery

Free shipping applies automatically once your order passes the threshold for your country. Transit is 4–6 business days to all destinations below.

Destination

Standard

Free over

Delivery time

United States

$20.00

$100

4–6 business days

Canada

C$27.00

C$100

4–6 business days

Europe (EU)

€15.00

€100

4–6 business days

Australia

A$30.00

A$100

4–6 business days

New Zealand

NZ$33.00

NZ$100

4–6 business days

Singapore

S$25.00

S$100

4–6 business days

International orders

Carriers: FedEx or DHL Express

Handling: 1–2 business days (Mon–Fri)

Transit: 3–4 business days after dispatch

Customs: recipients are responsible for any local import duties and taxes.

Our delivery partners

We use trusted global and local networks including Royal Mail, Evri, Yodel, DHL and FedEx to make sure your order arrives safely.

Processing and dispatch

All orders are processed within 1–2 business days (Monday–Friday). You will receive an email with tracking information as soon as your parcel leaves our facility.

Returns are not accepted at our registered office. Please start your return through the returns portal to receive the correct UK warehouse address.

Backorder items

Some furniture and bed items may be listed as backorder when temporarily out of stock. We operate a continue-to-sell model for these ranges, so you can still order and we will fulfil as soon as stock arrives.

Stage

Timing

Estimated dispatch

Approximately 30 days from order date

Transit after dispatch

2–4 business days

Notification

Email with full tracking on dispatch

Items showing “Available to order” or marked as backorder are fulfilled once new stock arrives from our supplier. The product page always shows the earliest estimated availability date.

Questions about your delivery?

Email: sale@kneepillow.co.uk

Phone: +44 7441 395503

Support hours: Monday–Friday, 09:00–17:00 GMT

Registered office (no returns accepted here)

207 Regent Street, Third Floor, Suite 8-120

KneePillow — AFA Ecommerce Limited

London, England W1B 3HH

Last updated: 10 March 2026

Contact - KneePillow - Checkout

Easy returns and hassle-free refunds.

Returns overview

We want you to love your purchase. Under the UK 14-day cooling-off period, if you are not completely satisfied you can return new, unused items within 14 days of delivery for a full refund.

14-day money-back guarantee on new items

Exchanges available subject to stock

No restocking fees

Change of mind

You may return an item if it is unused, in original condition, and in unopened original packaging.

For change-of-mind returns, the customer is responsible for return shipping costs.

Non-returnable items

For hygiene and safety reasons we cannot accept returns on:

•Personal care items

•Items marked as final sale

•Gift cards

•Items damaged through misuse

•Used or opened items

How to submit a return request

Step

What to do

1

Go to account.kneepillow.co.uk and sign in.

2

Find your order and select Request return.

3

Choose the items, the reason for return, and add a note.

4

Submit your return request.

Once your request is approved you will receive instructions and the correct UK warehouse address for sending the item back.

Refund process

Stage

Timing

Inspection on arrival

1–2 business days

Refund initiated

Within 10 business days of receipt

Restocking fee

None

Refunds are issued to the original payment method.

Exchanges

Want a different size or colour? Exchanges are available for new items, subject to availability. Contact us to arrange one.

Damaged or defective items

Received a damaged or faulty item? Please contact us within 48 hours of delivery and include photos of the damage. We will arrange a free replacement or full refund, and we cover return shipping for defective items.

Keep all packaging until you have inspected your order.

Contact us

Email: sale@kneepillow.co.uk

Phone: +44 7441 395503

Returns portal: account.kneepillow.co.uk

Registered office (no returns accepted here)

207 Regent Street, Third Floor, Suite 8-120

KneePillow — AFA Ecommerce Limited

London, England W1B 3HH

Last updated: 10 March 2026

Contact - KneePillow - Checkout