On-Stage TMP-SG5000 Sub Glider

Updated: 02/05/2025

At AVGear, we understand that fast, reliable shipping is a critical part of your shopping experience. We strive to process and ship orders as quickly as possible while ensuring every package is handled with care. Below, you’ll find all the details regarding our shipping process, timelines, and policies.

Order Processing & Shipping Times

Prompt Dispatch We know that when you place an order, you want it in your hands as soon as possible. That’s why we process and ship all non-freight orders by the next business day after payment is received. Orders placed before 12 PM PST are usually shipped the same day, ensuring minimal waiting time for your gear.

Freight Orders Freight shipments require additional preparation due to their size and weight. While we work efficiently to ship these orders as quickly as possible, additional handling time may be needed to ensure your items are properly packaged and safely loaded for transport.

In-Store Pickup Availability Prefer to pick up your order in person? We offer in-store pickup Monday through Friday, from 9 AM – 3 PM PST . If you place an order within 30 minutes of closing or overnight, your items will be ready for pickup the next business day. We’ll send an email notification once your order is prepared, so you know exactly when to stop by.

Shipping Methods & Costs

Accurate & Transparent Pricing We calculate shipping costs at checkout based on the size, weight, and destination of your order. You’ll see all available shipping options before finalizing your purchase, so you can select the service that best suits your needs.

Custom Freight Shipping Some items are too large or delicate to be shipped via standard carriers. If your order requires custom freight shipping, you’ll notice the shipping charge is marked as "FREE" at checkout. This means a custom quote will be generated, and our team will contact you shortly after checkout with an exact shipping cost. You’ll have the opportunity to review and approve the quote before we proceed with shipment.

Freight Shipping & Special Services

Deliveries to Residential Addresses Freight shipments to residential addresses may require additional services, such as a liftgate or inside delivery. If you’re unsure whether your address qualifies for standard freight delivery, reach out to shipping@avgear.com , and we’ll be happy to walk you through your options.

Liftgate & Driver Assistance Services Need help unloading your freight shipment? Liftgate services are available for an additional charge. If you require further assistance, such as having the driver move the item beyond the curbside, additional handling fees may apply. Let us know in advance so we can coordinate the best solution for you.

Freight Quotes & Processing Time Our team works diligently to provide you with an accurate freight quote as quickly as possible. While many quotes are ready within a few hours, please allow up to one business day for processing. If additional details are required for an accurate estimate, we’ll contact you directly.

International Shipping

Shipping Outside the U.S. Currently, we do not offer international shipping. However, if you have specific questions about international purchases, alternative shipping methods, or third-party freight forwarding services, please email shipping@avgear.com , and we’ll do our best to assist.

Shipping Delays & Tracking

Order Tracking & UpdatesOnce your order ships, we’ll send you a tracking number via email so you can follow your package’s journey. If you don’t receive tracking details or need assistance, contact us at shipping@avgear.co m with your order number.

Unforeseen Shipping Delays While we do everything in our power to get your order to you on time, external factors such as weather disruptions, carrier delays, and supply chain issues may occasionally impact shipping schedules. If you experience a delay, we’ll do our best to keep you informed and assist in any way possible.

Address & Order Modifications

Need to Change Your Address? If you need to update your shipping address after placing an order, email shipping@avgear.com as soon as possible. We’ll do our best to accommodate the change, but please note that additional fees may apply if the package has already been processed or shipped.

Adding Items to an Order If your order has not yet been fulfilled, we may be able to add items before it ships. Simply email support@avgear.com with your order number, and our team will assist you.

Lost, Missing, or Damaged Shipments

Can’t Find Your Package? If your tracking information shows “delivered,” but you can’t locate your package, please contact us at shipping@avgear.com as soon as possible. We’ll reach out to the carrier to initiate an investigation and work with you to resolve the issue.

Damaged or Incomplete Orders If your order arrives with missing parts or damage, let us know right away by emailing support@avgear.com with photos and details. Please make sure to not dispose of any parts or packaging. If picking up freight or a package from a shipping terminal; damage must be addressed at the terminal at time of pickup. Our team is here to make it right!

Contact - AVGear.com - Checkout

Updated: 07/24/2025

We want you to be completely satisfied with your purchase. If something isn’t right, our return process is straightforward and designed to get you a resolution quickly.

Return Eligibility

14-Day Return Window If you’re not completely satisfied with your purchase, you can return eligible items within 14 days of delivery for a refund or exchange.

Condition Requirements Items must be returned in the condition in which they were received; complete with all accessories, manuals, warranty cards, and original packaging. If items are missing essential components, a restocking fee may apply.

Final Sale Items Any and all items marked as "Needs Repair" or "For Parts" are considered Final Sale and cannot be returned. Please check the product description before purchasing to see if this applies to your item.

New, B-Stock and Open-Box Items

All new and B-Stock items are subject to a 20% restocking fee in the event that they do not meet one of the following eligibility requirements:

•Item was damaged in shipping

•Item was described incorrectly

•Pictures do not match the item you received

•Item was defective on arrival (subject to AVGear and/or manufacturer investigation)

Return Process

Initiate a Return

To start a return click HERE .

Packaging & Shipping

•New, B-Stock, and Open-Box Items: Must be returned in original manufacturer packaging. Do not place shipping labels on the box itself.

•Used Items: Should be properly packaged to prevent damage in transit. We recommend taking photos of the item before shipping.

Where to Send Your Return

Ship your return to the address provided with your RMA instructions.

Restocking Fees & Missing Accessories

Restocking Fees

If an item is returned missing accessories, cables, or essential components, a 20% restocking fee may apply. To avoid fees, please ensure all items are included when returning your order.

Heavily Used Items

Items returned in damaged or heavily used condition may not be eligible for a refund or may be subject to additional deductions.

Refund Process

Processing Time

Once we receive and inspect your return, refunds are processed within 5-7 business days. Refunds will be issued to the original payment method.

Non-Refundable Fees

Shipping charges are non-refundable, unless your return is due to an error on our part or a defective product.

Exchanges & Replacements

Defective or Incorrect Items

If you received an incorrect or defective item, we’ll gladly send you a replacement at no additional cost. Please contact support@avgear.com immediately for assistance.

If you have any additional questions, don’t hesitate to reach out. Our team is here to help!

Contact - AVGear.com - Checkout