*NEW* Cloud 6 (Men)

Local Pick Up

All orders are available as "Local Pick Up" at our brick and mortar location ( 860 Bank Street, Ottawa, Ontario ) if desired. If choosing this option, you will be notified within 24 hours as to when your purchase should be ready for pickup.

Shipping Within Canada

Most orders will be processed and shipped within 24 hours of the placement of the order. You will be notified when your order is being shipped. If we are unable to ship your order within the 24 hours we will contact you accordingly.

All orders over $155 CAD ship free in Ontario.

Canada Post and Purolator provide the shipping rates you see at checkout. However, we may use other couriers if the estimated delivery time is quicker (at no extra cost to yourself).Delivery times and costs vary depending upon location and the number of items being shipped. All available rates will be shown when you reach the checkout.

Outside of Canada

We ship all over the world (with a few exceptions)! Canada Post provides the shipping rates you see at checkout. However, we may use other couriers like UPS or Purolator if the estimated delivery time is quicker (at no extra cost to yourself, and only if it is as fast or faster than Canada Post).

U.S. Customers

As of August 29, 2025 we are now required to collect prepaid duties before shipping your order to you. You will now see the duties added to your order on the check-out page (right-hand side of the page if using your desktop). Along with shipping costs, these are non-refundable should you have to return your order.

WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS/DUTIES OR STATE TAXES YOU MAY INCUR.

Most orders will be processed and shipped within 24 hours of the placement of the order, and you will be notified when your order has been shipped. If we are unable to ship your order within the 24 hours we will contact you accordingly.

Contact - Glebe Trotters - Checkout

You are able to submit return requests to us via your customer account. To do so, follow this link: https://shopify.com/2375385/account . Once submitted, we will review the request in a timely manner.

You are also able to cancel orders yourself up until the time of fulfillment. Use the same link as above ( https://shopify.com/2375385/account ) to access the self-serve cancellation function. If you have received notice that we have fulfilled your order, then unfortunately it is too late to cancel your order. In this case you can submit a return request once you receive the order.

Our return policy lasts 30 days. If 30 days have gone by since receipt of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Items purchased on GlebeTrotters.com can be returned or exchanged, with proof of purchase, via mail/courier or in person at our physical location (860 Bank St., Ottawa, Ontario, Canada).

Refunds

Once your return is received we will send you an email to notify you that we have received your returned item.

After it has been verified that the item is unused and in the same condition it was at the time of sale, we will process the refund and notify you of the same. A credit will automatically be applied to your credit card or original method of payment.

Should there be any problems with the condition of the item we will contact you immediately and the refund will not be processed.

U.S./International Customers

We DO NOT refund shipping or delivery costs, or any state taxes or duties in the case of international orders. If we have to pay customs/duty fees when we receive your return, it will be deducted from your refund. Missing a refund?

Your refund will be processed within 48 hours of us receiving your returned item(s). If you haven’t received a refund yet, first contact your credit card company. It may take some time before your refund is officially posted to your statement.

If you have double checked and verified that the credit card company has no record of the refund please contact us at sales@glebetrotters.com.

Exchanges

We are happy to exchange items that don't fit correctly.

You will be responsible for the shipping costs to return the original purchase as well as the cost of shipping you the replacement.

Shipping

To return or exchange your product by mail, you should mail your product to: Glebe Trotters860 Bank StreetOttawa, Ontario CA K1S 3W3You will be responsible for paying for your own shipping costs for returning your item. Shipping/delivery costs are non-refundable. If you receive a refund, all original shipping/delivery costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we ask that you use a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact - Glebe Trotters - Checkout