ONeill Odyssey Travler Backpack 37L Black

DOMESTIC SHIPPING

Performance ships the majority of our orders using Federal Express (FedEx). Over the past 20 years, we have found that FedEx offers our customers the best overall delivery experience available in just about every corner of the world. Their on time delivery and commitment to resolving problems is in our opinion unmatched in the industry.

On occasion, we will ship via the US Post Office, but prefer not to as they offer no point to point tracking service and little customer service when problems arise. Also note that FedEx does not deliver to Post Office Box addresses.

FREE SHIPPING: Performance offers Free Basic Shipping within the continental United States (can be FedEx or USPS) on all current model year skis, wakeboards, and select packages (This does not include Alaska, Hawaii or Puerto Rico). Some brand and products restrictions apply. To verify if the item you are considering purchasing qualifies for free shipping call the store at 407-859-7544 during normal business hours. We reserve the right to cancel the free shipping program at any time should we feel we need to. We also reserve the right, to restrict which items Qualify for free shipping at anytime.

Invalid or Incorrect Shipping Addresses: Shipping companies require us to provide them with correct and complete shipping addresses on all orders (including full names, business name if applicable, full street address including St, Lane, Avenue or any other suffix following your street name, any Apartment, Suite, or other number associated with the delivery location). Failure to not provide the correct / necessary address information will result in a $15 “change of address” fee to correct the address and allow the delivery company to deliver your package. If the information provided is incorrect, doesn’t have all the information necessary to deliver your order, an additional $15 will be charged to your credit card to cover the fees to correct the package address delivery information and have it re-routed.

Shipping Costs on Domestic Orders : Each order is custom packed by our shipping specialists to minimize the box size, dimensional weight and the overall shipping cost. For any oversized order (board, ski, surfer) we may need to contact you to confirm shipping costs. We strive to pack the boxes as securely and efficiently as possible.

INTERNATIONAL SHIPPING

Performance ships the majority of their international orders via Federal Express International Priority as they offer the best transit times, point-to-point tracking, customs clearance capabilities and problem resolution. We will also ship via the US Post Office from time to time, but as they do not offer point to point shipping, and very little customer service, they are not a preferred transportation option.

SHIPPING QUOTES: Our new website is linked directly with Fed Ex to provide real time shipping prices based on what you are ordering. If you would like to see if there are alternative shipping methods or ways to reduce the shipping costs, ask for a bundled/customized shipping quote during the checkout process or under any item. You can also use this bundled shipping quote to estimate shipping prices prior to placing an order. We can also provide estimated shipping-transit times for your order. For additional information not answered here simply email us at sales@perfski.com with the exact items you are looking for, exact shipping address and postal code and we can give you an idea of what the shipping cost / options are via email.

IMPORT DUTIES, TAXES, & FEES: Performance will only charge you for the items you purchased and shipping costs. The customer assumes responsibility for all import duties, taxes, custom’s fees, brokerage fees associated with the shipment and you will pay them at the time of delivery. Should you refuse to pay them, you will be charged for shipping outbound and return shipping costs, and any associated taxes and fees required by the country to release the order. Be aware of this before you agree to shipping charges with an order.

OVERSIZED SHIPMENTS: On oversized shipments, we can seek outside freight options for customers. However, typically oversized packages are subject to additional shipping costs beyond what is originally quoted.

US POST OFFICE SHIPMENTS: We will ship some international orders by the US Post Office if requested by customers and available to be sent through them, but we prefer not to as they do not offer point to point tracking. Typical delivery time on most post office orders is 10 – 14 business days. However, as shipments are with government agencies know that these transit times are estimates and customer service is VERY limited. Use this service at your own risk!

LOST OR MISSING SHIPMENTS

Items that are lost or determined to be missing should be reported to Performance within five business days of the expected delivery date. At that time, we will file a claim with the shipper and come up with a solution to either replace or refund the items on the order. (NOTE: If the item is sent with the US Post Office, the process can take up to 30 Days before a claim can be resolved) Unreported missing or lost shipments are the sole responsibility of the customer and not Performance Ski and Surf. As such we will assume no liability for unreported missing or lost shipments. Also if you request to have a package dropped off at your home / have signed an agreement to allow the delivery company to drop off the package without a signature you are agreeing to do so at your own risk. And if the package is lost or stolen it is your responsibility.

DAMAGED ITEMS

Please open and inspect the contents of your package upon delivery. If items are determined to be damaged, keep the box and all packing material. Call us at 407-859-7544 or email us at sales@perfski.com immediately to alert us of the problem. Please have your tracking number, invoice and a list of the damaged items. We will start a claim with the shipping company and arrange for the damaged items to be picked up in their original box. If items are determined to be damaged upon the fault of the shipping company, credit or replacement products will be sent to the customer. Claims must be made within 5 business days of the receipt of the package.

APO, FPO & Post Office Addresses: All items that have one of these addresses will need to be shipped via the US Post Office. Note that there will be no point to point tracking using these services and all we will be able to do is verify it was dropped off / who signed for it.

SHIPPING TIMES: In-stock orders placed by 12:00 PM EST will typically be shipped the same day inside the United States as long as the credit card can be confirmed and the items are in stock / ready to be shipped. If there is a rush to get your order out, we STRONGLY encourage you to call the store at 407-859-7544 and speak to one of our customer service members to verify it can be shipped when you need it to be sent.

FEDEX GROUND SHIPPING TIMES FROM ORLANDO

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RETURNS:

We strive to ensure our customers get the right item they want. However, should you need to return an item we will work to expedite this procedure for you and help get you the right item you want. Every item we sell comes with our 100% satisfaction guarantee. We will issue a full refund (less shipping costs) on merchandise that is new or unused and returned with the original packaging in resalable condition within 30 days of purchase date for any reason.

EXCHANGE POLICY:

Didn’t get exactly what you wanted? No problem. We will work to get you’re the right item you want. Simply send us back the item(s) to: Performance Ski & Surf- Attn: Returns, 1355 Sand Lake Road, Suite 1, Orlando, FL 32809. Please include a small note inside the box with your name/contact info and briefly explain what you would like done (i.e. exchange, refund, store credit, etc).

ORif you want your exchange done faster or to confirm availability of another product, you can call or email us. We will confirm that we have the item you want in stock. We will process your new order and send it right away. Once your items are returned, you will be refunded for the original purchase price less the shipping costs provided it is returned in like new / saleable condition within 30 days of your original purchase.

RETURN PROCEDURE:

•Contact us at sales@perfski.com or 407-859-7544 for questions or to confirm availability of another product (optional)

•Send us back the item(s) to: Performance Ski & Surf- Attn: Returns, 1355 Sand Lake Road, Suite 1, Orlando, FL 32809.

•Please provide the name on the order, order number and item you wish to return with the reason for return and a copy of your invoice. And contact information so we can reach you once we receive the product(s)

•You will be refunded for your original purchase when the returns department receives it and it falls within our return policy guidelines listed below:

RETURN POLICY GUIDELINES:

•Items must be returned back to us within 30 days of their original purchase.

•ALL items must be returned in their original condition, including the original packaging, manufacturers containers, documentation, warranty cards, manuals and all accessories.

•You must include a copy of your original receipt with your return. Contact us if you need this.

•Do not mark or deface the original manufacturer containers in any manner.

•Packages must be returned prepaid.

•Refunds will only be made via the method in which the order was paid.

•We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.

•If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per Performance Return Department’s discretion.

•If items arrive in not new condition, we may discount the refund or deny the return all together in which you will be responsible for shipping costs to have it returned to you. If unsure about the condition, contact us prior to shipping it back.

•Shipping and insurance charges will only be refunded for product shipped in our error.

When will I receive my refund?

Credits will be issued after the warehouse receives, inspects and processes your return, which can take up to 5 business days. Credit card refunds can take up to 72 hours to reflect on your statement.

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