Odyssey Monogram Backpack V2

When will my order be shipped?

Orders with "In Stock" items placed with express delivery before 10 am will be shipped on the same business day. We will endeavour to have all other orders placed with "in stock" items shipped within 24hrs (business days).Some items that require assembly (custom wheels, bikes that need boxing, etc) will be shipped the next business day.

If an item says "ADD TO CART: LEAVES STORE IN 1-2 BUSINESS DAYS, 3-8 BUSINESS DAYS, etc" it will be sent as soon as it arrives at LUXBMX from the supplier's warehouse.

1-2, 3-6,... Business days is the transit time from the supplier's warehouse to LUXBMX. Once it arrives here at LUXBMX it will be dispatched in most cases within 1 business day. These items are labelled on the product page, and you will receive a message in your cart and checkout to inform you of this.

* Your order will only be dispatched once all items on your order have arrived at LUXBMX from all of the various suppliers' warehouses. Please consider your timeframes when placing your order.

Is everything on your site in stock?

All items marked with the green 'Add To Cart: In Stock' label are in our store. These are labelled "In Stock" and show a green tick.

Items with the green 'ADD TO CART: LEAVES STORE IN 1-2 BUSINESS DAYS, 3-8 BUSINESS DAYS, etc' label are in stock in a supplier's warehouse. These are labelled "With Supplier" and show a green tick.

If there has been an error with our stock levels we will contact you as soon as possible.

On rare occasions, items that are confirmed to be in transit to us from the supplier may be pre-emptively listed as in stock. These orders will be dispatched immediately when the items have arrived.

How much does shipping cost?

Most orders over ship for a flat rate across Australia (regular post or courier). This excludes heavy/bulky items and some regional/remote locations which you can see on the shipping quote section of each product page. Bike shipping is calculated based on location.

Can you ship Express?

LUXBMX offers Express Shipping via the Australia Post eParcel network at competitive prices. Use the shipping calculator on a specific product to see the rate or select Express Shipping at checkout to get a shipping cost for the entire order.

Shipping Express eParcel means that we will ship your order out same-day (or the next day, if ordered after 2 pm). Your parcel should be received next day as long as you are in the National Next-Day Network. Please note that it does not mean guaranteed next-day delivery (the next-day guarantee from Australia Post does not apply to eParcel) but your parcel is prioritised by Australia Post.

Orders with items that have a "ADD TO CART, LEAVES STORE IN 1-2 BUSINESS DAYS, 3-8 BUSINESS DAYS, etc" notice, will be shipped once stock has arrived into the store.

Can you ship Bikes to P.O Boxes?

Unfortunately, most BMX bike cartons are too large for the Australia Post network and can't be accepted by Australia Post to P.O Boxes.

How long will it take to get my order?

Delivery times depend on where you live and the shipping method you select.

If your order is time critical, or you are in a remote area, we do have very competitive Express Post shipping options. To see an estimate on how long a package will take to arrive, please go to the website for the relevant freight provider (see below) and enter 4102 as the origin postcode.

Australia Post

Can I change the shipping address after my order has been sent?

Unfortunately, we cannot guarantee changes to shipping addresses after an order has been dispatched. Please contact us immediately if you need to change a shipping address and we can try our best to accommodate.

Items damaged during shipping/transit.

If you have received a damaged item/s please take photos and contact us immediately at help@luxbmx.com.

Do you ship internationally?

LUXBMX now offers international shipping to most countries. Quotes can be obtained on each product page or on your cart as a total.

Please be aware that freight networks may not be operational in your network. Please refer to your local shipping guidelines or contact us at help@luxbmx.com

Please note: Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Contact - LUXBMX - Checkout

What can be returned?

Products that are unused/uninstalled.

Products that are new and show no signs of wear to either the product or the packaging.

Orders canceled prior to dispatch:

Orders canceled prior to dispatch or pick up due to a change of mind will incur up to a 10% processing fee (based on the total order value). This is to cover administration and payment costs.

Will I be charged for returns?

If the return is due to incorrectly supplied or faulty products, LUXBMX will cover the return costs.

If you are wanting to swap over to an alternate size/colour in the same product (clothing, pads, shoes) you will be liable for the shipping both ways.

Change of mind, the wrong size ordered, or simply "not liking" a product or colour is not covered by LUXBMX and you will need to pay for shipping both ways.

While we try to be as compassionate as we can with return/refund conditions, you will be liable for a 10% processing fee on returns or refunds due to change of mind. This is to cover administration and payment costs/fees.

International Returns:

We do accept returns from orders shipped internationally. Customers are responsible for covering all return shipping costs, and all conditions above as to the state of the goods and packaging apply. Please contact us prior to sending back a return from outside Australia.

When do items need to be returned by?

Products must be returned within 30 days of receiving the item.

How do I return items?

The Returns Request form found at the bottom of this page must first be completed and submitted. After you've filled out the returns form we will get in contact with you via email or phone.

Returns Shipping Conditions:

Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged/refunded. Returns must be sent with insurance for the full purchase price of the item and with a signature on delivery. A tracking number must also be emailed to us once the item has been sent.

Packing materials:

All returned items must include original, undamaged packaging materials with the return.

Where do items need to be returned to?

All returns must be sent to LUXBMX, 1 Burke Street, Woolloongabba QLD, 4102.

What's next?

Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in-store. Your return will be processed within 2 business days of the item returning to us.

Do you offer refunds?

Refunds will only available on faulty or incorrectly supplied items. In other cases, returns will be issued with either a replacement item or store credit which you can use at a later date.

Items damaged during shipping/transit to the customer:

If you have received a damaged item/s please take photos and contact us immediately at help@luxbmx.com.

Contact - LUXBMX - Checkout