Nutrex Creatine Monohydrate Powder | Unflavored

U.S. PURCHASES

We offer FREE 1-2 day shipping on any order to Wisconsin, Iowa, Illinois, and Minnesota on orders $30 or more! We also offer FREE shipping on any order over $79 to the continental United States.

SHIPPING METHODS

We will ship via USPS, UPS, or SpeeDee Delivery. If you prefer to have your package shipped via Priority Mail, you are given the option during checkout. With our flat-rate shipping, most orders arrive 2-3 days after we ship them, but can take up to 5 or more business days in rare cases.

If you are from Alaska or Hawaii (or if you are a military customer with an APO/FPO), it costs more for us to ship to you, so you will need to select Priority Mail at checkout please.

* Please allow 1-2 business days for processing

INTERNATIONAL ORDERS

We accept orders from almost every country! You will have several shipping options depending on your order size. All the shipping price quotes are pulled directly from USPS's website, so you only pay what we are being charged.

As you probably know, supplements can sometimes be seized at customs. We do our best to prevent this, but we make no guarantees. Once the products leave our warehouse, there is nothing more we can do.

Many shipments arrive within 2 weeks, however in some rare cases, shipment can take 45 days or more. Unfortunately, we have absolutely no way to control transit times or customs decisions. Make sure you know your country's laws on restricted products!

INTERNATIONAL PACKAGES THAT HAVE BEEN STOLEN/SEIZED/LOST

We WILL NOT take responsibility for Stolen/Seized/Lost packages on all international orders. We are very sorry but International Customs and postal carriers will not work with us on any related matters. For us to keep our excellent prices we cannot offer refunds on any packages that have been stolen, seized or lost internationally. We are sorry for the inconvenience.

If your package has been Stolen/lost or seized please contact your Customs or Postal carrier.

WHEN YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A UPS TRACKING NUMBER:

EX: 899…

You can track this at UPS.com, if you need the Brazillian code, please email kadu@suppz.com one week after day of shipment

Contact - Suppz - Checkout

Returns We will gladly accept returns on unopened items within 30 days of purchase with valid receipt or invoice. In order to receive a full refund, the item must be sent back to our warehouse at 1535 Lafollette St. Fennimore, WI 53809 or any store location in unopened and perfect condition. It is the customers responsibility to ship the item back, and shipping fees are non-refundable.

We will accept returns on open items within 30 days of purchase if the item is deemed defective. This includes items that are clumpy, hard, damaged, past their expiration date, or missing both an outer and inner seal. If the inner seal appears to be missing, please double check the top of the lid. In most cases, this seal comes off while unscrewing the lid of a supplement jug and is not a cause for concern. A small amount of powder leakage from the outer seal or bag seam is also normal. Please contact cs@suppz.com or bring the item to your nearest Suppz store with your receipt to return or exchange these items.

If you have questions regarding your order, please call us at 1-800-968-0993. You can also visit us online at www.suppz.com and use our live chat feature, or email us at cs@suppz.com.

**Shipping fees are non-refundable**

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Late or missing refunds If you haven’t received a refund yet, first double check your bank account.

If your refund still hasn't posted, contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@suppz.com.

Contact - Suppz - Checkout