NovaStar VX16s LED Display Video Processor All-in-one LED controller

For the sake of shipping operation, our price does NOT include import duty. Please be aware of this. The U.S. DDP is not subject to duty. (By placing an order, you agree to pay the import duty)

In order to serve our worldwide customers better, our company provides unified shipping cost of all the orders, that is, each order delivery fee is First weight(2000g) of $45, continued weight of $10/500g. In order for the goods to arrive in your hands as soon as possible, all our products will be shipped in DHL Express | UPS | FedEX | TNT | EMS | By Sea or By Air .

There is no minimum order quantity, no other additional conditions. Estimated Delivery Time: 6~8 days . Our shipping labels do NOT include any branding or unrelated advertising from LED Controller Store, so Contractors can enter the installation address directly as the shipping address .If the Purchaser designates their own freight forwarder, they may also enter the freight warehouse address as the shipping address . Please include any custom instructions in the Notes section.We NOT accepted rush orders, please allow time for emergencies or purchase in advance.UPS NO longer supports change of shipping address. Please be sure to fill in the correct shipping address.Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.For reasons that are well known, the value we fill out will be lower than the actual price.If a European customer needs to declare it truthfully, please let us know your EORI or IOSS number. European customers, please ensure your order total is at least 150 USD to comply with the latest EU policies.Other Special CasesItaly: Private recipients must provide a tax ID number (consisting of 16 digits or letters) or an ID numberSaudi Arabia: Short Address Code (4 letters + 4 digits)France: SIREN (9-digits)Indonesia: Personal Tax ID (15-digits)Brazil: CPF/CNPJ (11-digits)South Korea: Personal Customs Code (P + 12-digits)

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Returns Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@controller-led.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@controller-led.com .com and send your item to us.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - LED Controller Store - Checkout