Nova — Ribbed Bomber Jacket

We proudly ship across the US with free shipping on all orders. Your comfort and peace of mind matter to us, so we partner with reliable carriers to get your Jason & Grace pieces to your door safely and efficiently.

Processing & Shipping Times We strive to make the entire process as smooth as possible. Most orders are processed within 1–3 business days.

Delivery Times Most orders arrive within 7–15 business days after dispatch. We work with trusted carriers to ensure your Jason & Grace pieces arrive safely and ready to wear.

Shipping Carriers We partner with multiple reputable carriers to ensure reliable and timely delivery. The carrier used for your order will depend on the shipping method selected, package weight, dimensions, and your delivery location.

Common carriers we use include:

•USPS (United States Postal Service)

•UPS (United Parcel Service)

•FedEx

DHL

Additional carriers may be used occasionally based on service availability and optimal delivery performance.

Order Cutoff Time Orders placed before 5:00 PM (ET), Monday–Friday will begin processing the same day. Orders placed after 5:00 PM or on weekends/holidays will begin processing the next business day.

Tracking & Updates You'll receive a shipping confirmation email with tracking information as soon as your order ships. You can easily track your package using the link provided.

Missing Items If any items are missing from your delivery, please contact us as soon as possible with your order number and details of the missing item(s). We will investigate promptly and resolve the issue according to our Return and Refund Policy. For best results, we recommend reporting missing items within 7 days of delivery.

Contact If you have any questions about your order or delivery, our customer service team is always happy to help. Email: hello@jasonandgrace.com Tel: +1 561 759 1261 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET (Eastern Time). Our team will respond within 24–48 hours.

Contact - Jason & Grace - Checkout

At Jason & Grace, your satisfaction is important to us.

Pricing & Taxes The prices displayed on our site are in US Dollars and include all applicable taxes.

Return Window You have 30 days from the date you receive your order to request a refund.

When We Offer Refunds

•The item is defective, damaged, or incorrect

•The item does not match the description or photos

•You are genuinely not satisfied with the quality or fit

What We Cannot Refund

•Items that have been worn, washed, altered, or show clear signs of use

•Personalized or custom-made items

•Underwear, swimwear, and other hygiene-related items (for health reasons)

•Orders older than 30 days

Return Shipping & Costs Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect — in those cases, we'll cover it.

•Please use a trackable shipping service so your return can be confirmed.

•Keep your tracking number until your refund has been processed.

We'll provide the return address once your return request has been approved.

Jason & Grace is not responsible for parcels that are delayed, rejected, or lost due to customs complications or shipping method issues.

Return Address To ensure your return is processed smoothly and efficiently, please ship your items only to the return address provided by our customer service team after approval.

How to Request a Return

•Contact us at hello@jasonandgrace.com within 30 days of delivery.

•Include your order number and clear photos of the item and reason for return.

•Our team will review your request (usually within 24–48 hours).

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM ET (Eastern Time). Our team will respond within 24–48 hours.

Refunds Once your return has been received and gently inspected:

•You'll receive a confirmation email from us with the outcome

•Approved refunds are processed back to your original payment method

•Please allow 5–10 business days for the refund to appear in your account (processing times vary by bank or payment provider)

Contact - Jason & Grace - Checkout