Nintendo Switch™ 2 System

Thank you for shopping at Nexa Box Store, operated by HERA SZ LTD. We are committed to delivering your tech gadgets and accessories as efficiently as possible. Please review our shipping practices below.

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Destinations

Currently, we proudly ship to the following regions:

United States (USA)

Europe (EU & Non-EU)

Latin America We do not ship to destinations outside of these geographical areas at this time.

3. Estimated Delivery Times

Since we work with global distribution centers to bring you the best technology, our standard transit time is between 7 to 15 business days after the order has been processed and shipped. Please note that these are estimated delivery times. Unexpected delays due to customs, extreme weather, or local postal service issues are outside of our control.

4. Shipping Rates & Promotions

Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your items.

Special Promotion: We currently offer Free Standard Shipping on all orders over $100 USD.

5. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the system.

6. Customs, Duties, and Taxes

Nexa Box Store (HERA SZ LTD) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Contact Us If you have any questions regarding your shipping, please contact us at support@nexabox.store.

Contact - Nexa Store - Checkout

At Nexa Box Store, we strive to ensure our customers receive high-quality products. To maintain our competitive pricing and operational efficiency, we have a strict return policy. Please read the following conditions carefully.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return or refund. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns and Refunds

We only accept returns and issue refunds for items that are defective, damaged upon arrival, or incorrect (you received the wrong item). We do not accept returns or issue refunds for "buyer's remorse" or a change of mind.

To be eligible for a refund, you must provide clear proof of the defect or damage.

3. How to Request a Refund for a Defective Product

If you receive a damaged or defective item, please follow these steps:

Contact us immediately at support@nexabox.store.

Include your Order Number and full name.

Attach clear photos or a short video demonstrating the defect or damage to the product.

Once we receive and inspect your evidence, we will notify you of the approval or rejection of your refund. If approved, we will process a full refund to your original method of payment.

4. Return Shipping Costs

In cases where our support team requires you to physically mail the defective item back to us or our supplier, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Processing Refunds

If your refund is approved, it will be processed automatically. Please keep in mind that it can take between 5 to 10 business days for your bank or credit card company (or Stripe) to process and post the refund to your account.

Contact - Nexa Store - Checkout