NIGHTFALL Jeans

Please allow up to 10 business days for your order to arrive. Once your order ships you will receive an email with your shipping information. ( Sometimes the email goes into the junk folder, please double check and add us to your primary inbox. ) 💫

How long does shipping take?

•Orders arrive within 10 business days via UPS® .

Where do you ship to?

•United States

•International (Canada, United Kingdom, Germany, France, Spain, Japan, Italy, Mexico City, Denmark, South Korea, Belgium, Netherlands, Australia, Sweden, Czech, Sweden, Switzerland, New Zealand, Norway, Russia, South Africa, Dominican Republic, Turkey, United Arab Emirates)

How much is shipping?

•United States | via UPS

•$12 Flat Rate or FREE on orders over $149

•International | via DHL

•$50 Flat Rate (orders under $199)

•$35 Flat Rate (orders over $200)

•FREE International Shipping on orders over $299

•Duties and Taxes will be applied.

Where is my package?

•The best way to track your order is to check your shipping confirmation email or you can track your order HERE .

[ SHIPPING INFORMATION ]

Please make sure that your address is correctly entered and includes all relevant and/or required information (APT#*) t o ensure that your package is properly delivered. Use the correct abbreviations, street numbers, building or apartment numbers. Once an order is placed it can not be canceled, changed or modified.

This is important to make sure your order arrives on time and doesn't get accidentally returned to us.

*We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

•Orders ship within 10 business days after inventory and credit card payment verification.

•U.S. orders ship with UPS® ground ( Visit UPS.com for delivery options.)

•International orders ship with DHL.

•When UPS® doesn't have access to your address location, they sometimes deliver your package to the closest UPS® Access Point. It is securely stored and only accessible by you and your information. (Visit UPS.com to learn more.)

•Once an order has been placed, it cannot be modified or canceled. Make sure you select your correct size.

You will receive a shipping confirmation email with tracking once verification is complete and your order heads your way .

•Once shipped, delivery time within the U.S. is 10 business days.

•International orders arrive within 14-21 business days.

•Please note we do not ship on weekends or holidays.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from SERENEDE.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

This amount will be deducted from any credit being issued.

All sales are final on international orders, Black Friday, Cybermonday and discounted orders using promotional codes.

•How many days do I have to make a Free Return request?

•10-Days from the confirmed delivery date. Must be in brand new condition with packaging and tags attached.

•ALL SALES ARE FINAL ON Black Friday, Cyber Monday and International ORDERS.

•International Orders are not eligible for returns.

•How do I request a return?

•To request a return, scroll down to the bottom. Once you tap [START YOUR RETURN] enter the order # found in your order confirmation email and the email on the order to login successfully. Please allow 48 hrs for all return requests to be reviewed. (Limit 1 return per order )

•What's the status of my return?

•Once your package arrives at our warehouse, we will verify the items and then email you the confirmation.

Refunds --- 10 working days after arrival and verification.

Store Credit --- 10 working days to receive SERENEDE® credit.

Exchanges --- select STORE CREDIT to place a new order for the item you would like in exchange. This is a quicker, more efficient process to help you with size availability of high demand sizes and styles.

•My return was rejected, what do I do now?

•Returns that are sent to us stained, worn, smelly or used will be rejected at the time of inspection in which you will be responsible for a $10 rejected return shipping charge to retrieve your worn item(s). DO NOT RETURN WORN, USED, STAINED or SMELLY ITEMS.

•Rejected returns invoices must be paid within 30 days after which they will be donated.

RETURN INFORMATION [ 10-DAYS ]

(Policy Updated 08/10/21 at 4:45PM PST)

•All free returns must be approved by customer support within 10-DAYS of receiving your order by submitting a request through our RETURN PORTAL. Once approved, please ship your return within the specified date on the USPS Free Return Label.

•To be eligible for a free return, jeans must be new, unused, in the original condition and packaging with tags attached. We will not accept any items that are not in this condition.

Stained, worn, or used items will be rejected at the time of inspection in which you will be responsible for a $10 rejected return shipping charge to retrieve your worn item(s). DO NOT RETURN WORN, USED, STAINED or SMELLY ITEMS.

•The invoice for rejected returns must be paid within 30 days, if the return shipping invoice is not paid by the stated time, it will be donated to the local community center.

•Any damaged or defective items must be photographed and sent to customer support within 3 days of delivery via our online Returns Center. You can upload a photo of the defective item once you login.

FREE RETURNS WITH USPS

•Once your return is approved, you will receive step-by-step instructions on completing your FREE RETURN via email.

•You have until the following business day to ship back your return after approval. If you do NOT ship your return within 3 days of receiving your Free USPS Return Label, it will be void and no longer active.

•Free USPS Return Labels are provided once approved with instructions sent via email. You will also receive a separate email from USPS with your USPS LABEL BROKER QR CODE.

•The email is titled: [ USPS - Click-N-Ship Label Print Code ] (see below)

•Instructions are emailed once approved. Here is a quick statement regarding the ease of our Free Return Policy: "The customer can then bring their package and Label Broker ID — either printed or on a mobile device — to a participating USPS Post Office. After presenting the QR code ID to a retail associate, the employee will scan the QR code, affix the label to the package and provide the customer with a receipt."

•Please allow up to 14 business days for our warehouse to process your exchange or issue you a refund.

•All returns must be submitted online --- CAUTION: not following the steps mentioned above can cause your package to be lost or delayed.

•Limited to 1 return per order.

RESTOCKING FEE

All refunds will be subject to a restocking fee of $5 plus $.75 per item. The fee will be deducted from the total amount to be refunded. (Damaged or exchanged returns are exempt from the fee.)

( Sometimes emails go into the spam folder, please double check and add us to your primary inbox. )