NEW* FreeStyle Libre 3 Plus Sensor CGM

At Tastermonial, our goal is to get your order to you quickly, safely, and reliably. Below you’ll find details about our shipping process, timelines, and what to expect once you place an order.

🕒 Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).

Orders placed after 12 PM EST may be processed the following business day.

Once your order ships, you will receive a confirmation email with tracking details.

Shipping Methods & Rates

We offer several shipping options to meet your needs. Shipping fees and available methods will be displayed at checkout.

Tracking Your Order

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can also track your order anytime through your Tracking Page .

Lost or Damaged Packages

If your order is marked as delivered but you haven't received it:

First, check with neighbors or household members.

Look for a notice from the carrier (in mailbox or door).

Contact the shipping carrier with your tracking number.

If unresolved, contact us through out Support Page within 7 days of the delivery date.

Damaged or missing items must be reported within 7 days of receipt.

Returns & Exchanges

Need to return something? Visit our Return Policy page for full details.

Still have questions?

We're here to help! Reach out to our team anytime at support@tastermonial.com .

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Due to the nature of our products, we do not offer open returns.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

30-Day Return Window

Any eligible return or refund request must be submitted within 30 days of delivery.Requests made after 30 days will not be accepted.

Items Already Shipped

If an order has already been shipped, any approved return or refund can only be processed after the item has been returned to us and inspected.

Returned items must be:

•In good, unused condition

•In original packaging

•With all components included

If these conditions are not met, the return may be refused or only a partial refund issued.

Return Shipping & Fees

For approved returns of shipped items:

•A $15 total fee will be deducted from the refund(covers original shipping and the return shipping label)

•Shipping fees are non-refundable

Partial Refunds (if applicable)

Only partial refunds may be granted in the following situations:

•Any item not in its original condition

•Items that are damaged or missing parts for reasons not due to our error

Spoiled or Damaged Items (if applicable)

We only replace items if they are spoiled, defective, or damaged upon arrival.

To request a replacement or refund, please email hello@tastermonial.com within 30 days of delivery with:

•Your order number

•Clear photos of the damaged or spoiled item

We will notify you of approval or rejection after review.

Refunds (if applicable)

A refund will be issued, with store credit as the default refund method, unless otherwise specified.

Upon approval of a refund request for spoiled, defective, or damaged goods, store credit (shop credit) will be issued to your Tastermonial account. Store credit may be used toward future purchases on tastermonial.com and will not expire unless required by law.

At Tastermonial’s discretion and in limited circumstances (such as legal or regulatory requirements), a refund may be provided to the original payment method instead of store credit. Decisions regarding the method of refund are at Tastermonial’s sole discretion.

For any questions about your refund or store credit balance, please email hello@tastermonial.com .

Late or Missing Refunds

If you haven’t received your refund yet:

•Check your bank account again

•Contact your credit card company (posting times vary)

•Contact your bank

If you’ve completed these steps and still don’t see the refund, contact hello@tastermonial.com .

Sale Items

Only regular-priced items may be refunded.Sale items are final and non-refundable.

Gifts

If the item was marked as a gift when purchased and shipped directly to you:

You’ll receive a gift credit for the value of your return once the item is received

If the item was not marked as a gift:

The refund will be issued to the original purchaser, who will be notified

Contact - Tastermonial - Checkout