Multi Activity Kits by Djeco

NOTE: Covid-19 Pickup and Shipping Changes:

In the interest of limiting exposure for our employees, customers, and community we are limiting curbside pickup and our shipping dates.

All orders will be shipped and available for pickup during our current open hours. Pickup orders will be available the next day the store is open for business. If you cannot pickup during these times, please respond to the order email verification and we will arrange a solution.

This may change as the situation changes. We thank you for your support during these difficult times.

Local pickup policies.

We will contact you via email when your order is available for pickup. Typically this is within 24 hours after placing an order, but exceptions may occur when the store is closed or products are out-of-stock. If an item is not available, we will make all good faith efforts to contact you to find a replacement or refund the item. Please make sure your contact information is correctly filled out when placing an order and verify your email order confirmation after payment was not sent to spam filter.

Local orders must be picked up within one week of purchase or a 20% restocking fee will be charged to the order.

Shipping policies.

Domestic ground will be sent UPS, USPS or FedEx Ground depending on your location and package size. Next Day, Second Day and other service options are also available for additional costs.

We are currently not shipping outside of the United States.

Shipping charges are based on weight and package size, the method we feel is most fair to our customers. Our minimum shipping weight is 1 pound. Handling and insurance fees apply to all orders.

Backorders:

On occasion, a product from our catalog or normal inventory will not be available to fill an order. We will contact you before backordering any item. Backordered items will be shipped as quickly as possible. Since shipping charges are based on the initial order's subtotal, no additional charges will be added for the shipping of backorders.

Shortages and Damages:

Packing list discrepancies or product damages should be reported immediately. Damage to the outside packaging should be reported to the delivering carrier at the time of the delivery. If you were not present at the time of delivery, please contact us immediately and we will assist you. Interior damage, defective products or missing items must be reported within 5 days of delivery.

Contact - Odd Nodd Art Supply - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Single sheets of paper, cut items (such as canvas), and mat or illustration board. We also do not accept products that are hazardous materials, or flammable liquids or gases. Additional non-returnable items: - Gift cards - Downloadable software products To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at oddnoddart@gmail.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at oddnoddart@gmail.com and send your item to: Odd Nodd Inc., 317 E. Cesar E. Chavez Ave. Lansing, MI 48906, United States. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: Odd Nodd Inc., 317 E. Cesar E. Chavez Ave. Lansing, MI 48906, United States You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Odd Nodd Art Supply - Checkout