Motion Sensor Night Light

Effective Date: June 2026

Thank you for shopping with AXORA CO. We are committed to providing a smooth, reliable, and transparent shipping experience. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, promotional events, or holidays, processing times may be slightly longer. If a significant delay occurs, we will notify you by email.

Shipping Times

Estimated delivery times begin after your order has been processed.

United States 7–15 business days

Canada 7–20 business days

United Kingdom 7–15 business days

Australia 7–20 business days

International 10–25 business days

Please note that these are estimated delivery times only and are not guaranteed.

Shipping may occasionally be delayed due to:

•Customs inspections

•Weather conditions

•Carrier delays

•High shipping volumes

•Public holidays

•Natural disasters or other unforeseen events beyond our control

Shipping Costs

Shipping charges are calculated and displayed during checkout before your payment is completed.

Any applicable customs duties, import taxes, or local fees imposed by your country are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become available after your shipment has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us immediately at support@axoraco.com .

Once an order has entered processing or has been shipped, we may be unable to modify the shipping address.

AXORA CO. is not responsible for delays, failed deliveries, or additional costs resulting from incorrect shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

If your order appears to be significantly delayed or lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment and assist you in reaching a resolution.

Please note that once a package has been marked as delivered by the carrier, AXORA CO. cannot guarantee replacement or reimbursement for packages that are lost or stolen after delivery. However, we will make every reasonable effort to assist you.

Multiple Shipments

To provide faster fulfillment, some orders containing multiple products may be shipped separately. If this occurs, you will receive separate tracking information for each shipment.

International Shipping

We proudly ship to many countries around the world.

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your local government. These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

AXORA CO.

Email: support@axoraco.com

Phone: +1 (757) 912-2220

Contact - AXORA CO. - Checkout

Effective Date: June 28, 2026

At AXORA CO., customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Returns & Refund Policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

•Be unused and in its original condition.

•Be returned in its original packaging whenever possible.

•Include all original accessories, manuals, and components.

•Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact us before sending any item back.

Email: support@axoraco.com

Please include:

•Your order number

•Your full name

•A brief explanation of the reason for your return

•Photos if the item is damaged or defective

Once your request has been reviewed, we'll provide return instructions and the appropriate return address if your return is approved.

Please do not return any item without first contacting us. Unauthorized returns may not be accepted.

Complaints, Damaged & Faulty Products

If your item arrives damaged, defective, faulty, or you receive the wrong product, please contact us within 30 days of delivery.

To help us resolve your request as quickly as possible, please include:

•Your order number

•A description of the issue

•Clear photos or videos showing the defect, damage, or incorrect item

•Photos of the product packaging, if applicable

Once we review your claim, AXORA CO. will work with you to determine the most appropriate solution. Depending on the circumstances, we may offer:

•A replacement item

•A full or partial refund

•Store credit

•Another appropriate resolution

If a return is required, we will provide return instructions and the correct return address after your claim has been reviewed.

Please do not return damaged or faulty items without contacting us first, as unauthorized returns may not be accepted.

We aim to review all complaint requests within 5 business days and will keep you informed throughout the process.

Change of Mind Returns

If you simply change your mind, you may request a return within 30 days of receiving your order, provided the item meets the return eligibility requirements.

Customers are responsible for return shipping costs unless:

•The item arrived damaged.

•The item is defective.

•You received the wrong item.

•The return is due to our error.

Non-Returnable Items

The following items cannot be returned:

•Gift cards

•Personalized or custom-made products

•Final sale or clearance items

•Used or altered products

•Personal care items once opened

•Perishable goods

•Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies for a return, please contact us before submitting a request.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error, a defective product, or an incorrect item.

If more than 15 business days have passed since your refund was approved, please contact us at support@axoraco.com .

Exchanges

We do not offer direct exchanges.

If you would like a different product, size, or variation, we recommend returning the eligible item for a refund and placing a new order.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

Shipping & Fulfillment

AXORA CO. works with trusted fulfillment partners to deliver products worldwide.

Estimated delivery times are provided as a guide and may occasionally be affected by customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our reasonable control.

We appreciate your patience should unexpected shipping delays occur.

European Union Customers

If your order is delivered within the European Union, you may have additional consumer rights under applicable consumer protection laws. These rights are not affected by this policy.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us.

AXORA CO.

Email: support@axoraco.com

Phone: +1 (757) 912-2220

Our customer support team is committed to responding promptly and providing fair, professional assistance.

Contact - AXORA CO. - Checkout