Motion Backpack 20L - Ash

Shipping - UK

Royal Mail

FREE - Royal Mail Tracked 48 when you spend over £50(Cannot ship Spray Paint/Aerosols via Royal Mail; they must ship via DPD.)

•£4.50 when you spend under £50

•£1.95 - Royal Mail Tracked 48 (Large Letter) Service, anything that can fit in a pizza box size, (T-shirts, Beanie Hats) etc

DPD Courier

FREE - DPD Next Day Delivery when you spend £150

•DPD Courier Delivered With a 60-Minute Time Slot

•£4.50 when you spend over £50

•£14.99 - AM Courier (Next Day Delivery)

•£14.99 - Saturday Courier Delivery

•£14.99 - Sunday Courier Delivery

•£19.99 - Highlands & Islands Courier DeliveryFREE - Collect in Store (Glasgow Store)

•Available to collect within 24 Hours (We will call/email you when it's ready)

Terms For DPD

•Order before 2.30 pm for Delivery the Next Day

•DPD will text you when the parcel is collected. On the morning of delivery, they will text you again and give you the option to delay/cancel your delivery or leave it in a safe place. They will also give you the option to be notified when your parcel is next scheduled for delivery, and then text you again to let you know it's been delivered.

•DPD will attempt two or three deliveries. After the second or third attempt, your parcel will be delivered to the nearest DPD depot for you to collect.

•No delivery service is guaranteed. If delivery is not next-day, the delivery charge cannot be refunded. Many factors, such as roadworks, truck breakdowns, car crashes, flooding, and bad weather, can delay deliveries. Currently, DPD has a 99.2% delivery rate.

•If you choose a 'Premium Service' from DPD, such as AM/PM Delivery, Saturday or Sunday delivery, the service is refundable if the delivery is late.

•DPD Parcels that are refused or not collected from the depot within 2 or 3 days will be returned to us; a £15 charge for this service will be deducted from your order refund/credit and the original delivery charge.

•DPD deliveries require a signature. If you change this and ask the courier to leave the item in a safe place, you are, by law, responsible for its delivery.

Terms For Royal Mail

•Royal Mail parcels not collected from the depot will be refunded minus the original delivery charge.

•All Royal Mail UK deliveries will be sent 2nd class and should be received within 2-5 days.

•All deliveries require a signature upon receipt. If delivery is anticipated to take longer than the stated time, you will be notified.

•If goods are unavailable for immediate dispatch, you will be asked via email if you wish to proceed.

If your parcel has not arrived within 2 days of the due delivery date for Courier or 5 days for Royal Mail, you must inform FBS immediately. If you do not notify FBS within this timescale, we may not be able to compensate you. All tracking information is emailed to the customer on the day of dispatch. We advise tracking your parcel daily until it arrives. Please check your spam filters or contact FBS for help if you have not received this information. If your tracking information isn't working, don't hesitate to contact FBS for help.

Why am I paying more for delivery to Northern Ireland & Scottish Highlands? The courier charges extra for delivering to a remote and less populated area (sorry, there needs to be some downside to living in some of the most beautiful places in this country, otherwise we would all be there).

Shipping - International

EU Delivery

•Delivery is fixed at £14.99 (up to 2-kilo basket weight)

Worldwide Delivery

•Delivery is fixed at £24.99 (up to 2-kilo basket weight)

USA Delivery when you spend £250

•Delivery is fixed at £24.99 (up to 2-kilo basket weight)

Please note that for any Parcel over £22, you must pay VAT or Local Sales Tax when it arrives in our country.Please note that for any Parcel over £150, you must also pay Import Duty Tax when it arrives in our country.

Please note that the following brands cannot be shipped outside the EU: Patagonia, Filson & Red Wing, Carhartt & Blundstone.

Contact - Fat Buddha Store - Checkout

We have a 90 Day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@fatbuddhastore.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@fatbuddhastore.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@fatbuddhastore.com.

90-Day Returns

You have 90 days (28 days for sale items) from the date you order your goods to return them to us for a Refund, Exchange, or E-Credit.

Provided we get them back in a 'Perfect Sellable Condition'.

*See T&C's for exemptions

To return an item(s), follow the instructions below on 'How to Return an Item'.

How To Return an Item in the UK

Returning an item is as simple as 1, 2, 3. Just follow the steps below for a smooth return.

•Please read the 'T&CS' below to make sure you are eligible to return an item. Aerosols (Spray Paint) cannot be shipped using this Returns Label.

•Download, print off, and fill in the 'Returns Form' . (If you do not have access to a printer, you can write your instructions on the invoice.)

•Download your Royal Mail label 'HERE' . (The cost of this label, £3.50, will be deducted if you opt for a refund.)

•Refunds via 'Royal Mail Returns' will have £3.50 (service charge) deducted from the refund.

•Exchanges using the 'Royal Mail Returns' are FREE. Over £25, we do not exchange items under £25.

You are welcome to use your own courier or postal service to return the item(s) to us. We advise you to use a fully tracked service so you know it has arrived safely. With Aerosols, we suggest using either Yodel or Hermes to return your parcel to us.

How To Return an Item to the Store

Items returned to the store can be exchanged for other items on the return day.

If you wish a refund, please download, print off, and fill in the 'Returns Form' and bring it into the store with your return. When you are in the store, we will stamp the form and give you a tear-off slip as a receipt of delivery. We will then forward the item(s) to the returns department on your behalf for processing, per the timescale noted above (10 days).

How To Return an Item Outside the UK

Returning an item is simple.

•Read the 'T&C's' below to ensure you can return an item.

•Download, print off & fill in the 'Returns Form' , and send it back to the address on the Returns Form (You are liable for the cost of postage).

You must mark the parcel as 'International Return, Returned Goods: Include the original invoice to avoid customs charges back into the UK. Any customs charges will be deducted from your refund.

Terms & Conditions

•Returned Items must be in a 'Perfect Sellable Condition', with tags included.

•Exchanges using the 'Royal Mail Returns' are FREE (Over £25, and items under £25 will have £3.95 deducted.

•Refunds via 'Royal Mail Returns' will have £3.95 (service charge) deducted from the refund.

•Aerosols (Spray Paint) cannot be returned via Royal Mail; you must arrange a courier to send them. It is a criminal offence to send Aerosols through the Royal Mail system, and Royal Mail will destroy any aerosols sent via Royal Mail.

•Your 90-day return window runs from when you order to when it gets back to us. This time does not include shipping, so please ensure you ship in enough time to reach us by 90 days (Royal Mail can take up to 5 days).

•Items sent back using our service are the customer's responsibility until they reach us; we are not responsible for missing items.

•You may use one return label per order. Additional returns labels are charged at £3.50 each and will be deducted from your refund. Your order must be under 90 days old to use a returns label; using a label after this period will incur a £3.95 charge.

•If we have to reject your return (ie no tags), or you are over the 90-day return period, you will need to pay £5 to have your item returned to you (after 30 days, we will dispose of the item to charity free of charge).

•If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference. We will send the first size exchange FREE of charge within the UK. After an item has been exchanged, it cannot be refunded.

•Once the returned goods have been checked and verified, your account will be refunded/credited, or exchange completed as per your 'request on the returns sheet', and in line with the terms of the 'Return of Goods Policy. Please be patient, as the whole process can take up to 10 days.

Contact - Fat Buddha Store - Checkout