MOSSES

We understand that sometimes things don't go as planned, so we offer a hassle-free returns and refunds policy for our customers.

Returns:

Eligible items: All unworn and undamaged jewelry purchased on our website are eligible for return within 2 days of delivery.

Non-returnable items:

Custom or personalized jewelry

Earrings for hygiene reasons

Items purchased from sale.

Return process:

Contact our customer service team at admin@mirakin.com or +91 8076619407 to initiate a return request within the specified timeframe.

We will provide you with return instructions.

Pack the item securely in its original packaging, including all tags and certificates.

Attach the return label and ship the item back to us using the provided method.

Return shipping:

We offer paid return shipping depending on the reason for the return.

Please ensure the item is insured for the full value during return shipping.

Refunds and Store Credit:

Once we receive and inspect the returned item, we will issue store credit equivalent to the original purchase price, excluding any logistical costs (e.g., shipping, handling), within 7-10 business days. You will receive an email notification once the store credit has been processed.

Additional notes:

We reserve the right to refuse returns for items that are not in their original condition, have been worn or damaged, or lack original packaging and tags.

Unfortunately we don't provide returns and store credit for international orders.

Exchanges

Doesn’t fit? Want something else?

We offer free exchanges within India .

Simply request an exchange within 24 hours of receiving your order.

A shipping fee will be applicable for the exchange.

Order Cancellations

You may cancel your order within 24 hours of placing it , as long as it has not been processed.

In such cases, we will issue a store credit within 7–10 business days .

Products purchased on SALE are not eligible for cancellations, returns, or store credits . All SALE purchases are final.

Loss or Damage During Transit

In the rare event that your order is misplaced or lost in transit:

Our team will require 7 working days to attempt resolution.

If no resolution is reached, a full refund will be initiated 30 days after the first query is raised .

International Orders

We currently do not accept returns or offer store credits for international orders.

Contact

If you have any questions about our returns and refunds policy, please do not hesitate to contact our customer service team at admin@mirakin.com or +91 8076619407 .

This policy may be subject to change. Please refer to this page for the most up-to-date information.

FAQs

It doesn't fit! Is it exchangeable?

In India, we provide free exchanges if you're not satisfied with your order. Within 24 hours of receiving your order, kindly request an exchange. There will be a shipping fee.

Can I return or cancel my order?

Store Credits are not available for products purchased on SALE. Every purchase is final.

Nonetheless, you have 24 hours after making your order to seek a cancellation. Within 7-10 business days, we will provide a store credit if your order has not been processed.

Contact - shop.mirakin.com - Checkout