MOONRAKER

Shipping Due to the bespoke nature of our products, Weber Workshops’ policy is to dispatch within 2-3 business days after an order is received. When there is an unusually large influx of orders, such as immediately following a new product announcement, this time may be extended by a few days as we catch up. Delays due to carriers, customs and import issues, and strikes can and will occur and are unfortunately out of the control of WW. We will assist when possible in resolving these issues but we can not be held responsible for third party delays. Please bear this in mind when choosing a budget carrier such as USPS, since resolving issues can be a lengthly process. Duties and Sales Tax Applicable sales tax, VAT, GST, import duties, and other government charges are calculated based on the products ordered, the shipment’s origin, and the delivery destination and are part of the purchase price. Global-e acts as Weber Workshops’ merchant of record and manages payment processing and the calculation of applicable taxes and import charges. Where duties and taxes are prepaid or included in the purchase price, no additional duties or taxes should be collected upon delivery. Where prepayment is not available, the checkout will indicate this, and the customer will be responsible for paying any applicable import duties, taxes, customs-clearance charges, or similar fees directly to the carri…

Refund policy Warranty (Grinders): Your Weber Workshops grinder is covered by a one (1) year limited warranty from the date of delivery. Should your Weber Workshops product have a defect in product, material, or workmanship within the first year after delivery, Weber Workshops will either ship you the appropriate replacement part or have you return the product to us for repair or replacement. Weber Workshops reserves the right to determine whether an issue is an actual defect or within the standard manufacturing allowable quality standard. We create our own high standards and pride ourselves on upholding them to maintain high product quality. Inspection: Upon receiving your grinder, please inspect it carefully for any surface-level defects. You must report any such defects within 48 hours of delivery to receive consideration for replacement. To report a defect, please contact our customer service team at by email with photos of the damage. Weber Workshops will not pay for: Repairs of replacements when the product is used for purposes other than intended. Damage resulting from accident, alteration, misuse or abuse or use with products not approved by Weber Workshops. Customer defined issues that are deemed by Weber Workshops to be within standard manufacturing specifications. We will take responsibility for what we consider to be actual issues. Please follow these instructions t…