Month 5 Protocol

If you are having an issue with a package for which you purchased Shipping Insurance, please Contact Us with your order number and we will be happy to open a claim for you!

WHAT IS SHIPPING INSURANCE?

Shipping Insurance protects your package from carrier (USPS, UPS, or FedEx) damage or loss.

The cost is only $1.99 to insure an order up to $250.

Shipping insurance can only be purchased at the time you place your order. It is selected by default in the Shopping Cart as you go to check out.

HOW DOES SHIPPING INSURANCE WORK?

If your order should get lost, be delivered with missing contents, or be damaged during shipping, you will receive a refund or replacement for the damaged or missing items.

Simply contact us to open a shipping claim. All shipping claims are reviewed within 1-3 business days, and refunds are made directly back to the payment method with which the order was placed.

We understand that when shipping problems occur, they are very frustrating. Our goal is to make the entire process as fast and painless as possible!

Shipping insurance is suggested regardless of shipping method.

If you don't purchase shipping insurance, Just Thrive is not liable for packages damaged or lost in transit.

HOW MUCH DOES SHIPPING INSURANCE COST?

It is only $1.99 to insure an order up to $250.

WHAT IS COVERED BY SHIPPING INSURANCE?

We strive to do our best work on every order. However, once your order leaves our building it is in the hands of the shipping carrier (USPS, UPS or FedEx). Once a shipment leaves our facility, it is the property of the customer. With this being said, we will do our best to assist you if there is an issue with an order.

The optional shipping insurance protects your order should it be lost in transit or damaged by the shipping carrier.

WHAT IS NOT COVERED?

Shipping Insurance does not cover shipping delays. Only if the package is declared lost by the shipping carrier can we provide a refund. This is usually the case if the package has not seen movement in 15 days but may vary shipment to shipment.

Theft is not covered by shipping insurance. Once tracking shows delivered it would be up to the customer to file any type of claim directly to USPS, UPS or FedEx and/or your local law enforcement.

All orders will be shipped to the address provided during checkout and will not be able to be changed after order is placed. We are not responsible for orders shipped to incorrect addresses. Packages returned to us can be reshipped at the expense of the purchaser.

Contact - BioOne Sciences - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@bioonesciences.com . Please note that returns will need to be sent to the following address: 7590 Currency Drive Orlando, FL 32809 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at support@bioonesciences.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@bioonesciences.com.

Contact - BioOne Sciences - Checkout